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“Great location at reasonable rates”

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Southern Sun Waterfront Cape Town
Ranked #32 of 110 Hotels in Cape Town Central
Certificate of Excellence
Reviewed October 8, 2012

This is a slightly ageing hotel with very friendly and responsive staff. The hotel is well located within easy walking distance to places like the International Convention Centre, the green market square and V&A Waterfront. Note that a hotel shuttle can also take you to the V&A waterfront at a small price. The name of the hotel is slightly confusing as it is not located within the area of the V&A Waterfront, but an easy and safe 12-minute walk away. Rooms are basic and comfortable. Little storage space for longer stays that demand more clothing. Staff are very helpful and the dining experience (especially the breakfast- and dinner buffets) is recommended. Make sure you get up early for gyming, as the gym is smallish and easily overcrowds during peak times before- and after work on weekdays. All-in-all a great and relatively affordable experience !

Room Tip: All rooms have rather good views of the mountain or cape town bay. Higher rooms have less noise from...
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  • Stayed: October 2012, traveled on business
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2  Thank Beejay80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klaus A, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded October 11, 2012

Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

Your overall positive feedback is an encouragement for all the staff.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,571 - 1,577 of 2,083 reviews

Reviewed September 28, 2012

Hotel is good in terms of bed and break fast . But do not expect any service like pick from airport , or room service. U will not beleive it , it takes 30 mins at reception to get room keys and same time to get hotel bill. Service is slowest . Bathrooms have no toothbrush . paste , floor mats etc . Internet is 10us$ for 2 hours .


good part is shuttle to waterfront for 10$.

Overall it is good if ur frequent traveller and expectations are not sky high !!!

Room Tip: take room on 1st floor were there is the gym... atleast u will be motivated to use it
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  • Stayed: September 2012, traveled on business
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Thank Ashwin1910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klaus A, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded October 1, 2012

Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

Please accept our sincere apologies for the service inconsistencies you experienced during your recent stay with us. This is definitely not our standard and the issues you highlighted are being addressed.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2012

The Front office staff was friendly and Housekeeping very helpful. Most of the rooms have a nice view although not really at the Waterfront.
Victoria Warf is a short distance away. Around 20 to 30 Rand by taxi although the hotel has a courtesy coach every 30 mts. CPT convention centre is just across, few minutes walk.
The only gripe, dining facilities are limited so we ended up travelling to Victoria Warf every time .

Room Tip: Take the hotel courtesy coach to the Victoria Warf & waterfront.
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  • Stayed: August 2012, traveled with family
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1  Thank SHYLE B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klaus A, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded October 1, 2012

Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

Thank you for your kind comments regarding our friendly and helpful staff.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2012

I first set foot in this hotel during the world cup in 2010 with a bunch of my mates. we had a booking mishap which was eventually resolved. i have returned to this hotel every year from 2010 and it is welcoming. The hotel is centrally located with access to most spots of interest in Cape Town, its busy but cool.

  • Stayed: April 2012, traveled with friends
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Thank Kafula M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klaus A, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded October 1, 2012

Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

I am delighted that we were able to deliver on your expectations and really appreciate your loyal support over the last few years.

We look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2012

We spent 5 nights at Southern Sun it was excellent. The staff could not do enough for us and were very helpful.The food was great and plenty of variety and reasonable priced. I cannot compliment them enough. Really sorry when it was time to leave.

Room Tip: We were in room 914 had a good view of Table Mountain
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  • Stayed: September 2012, traveled as a couple
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Thank Sandrahargreaves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klaus A, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded October 1, 2012

Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

I am delighted that you thoroughly enjoyed your stay with us and we will certainly extend your compliments onto all our staff.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2012 via mobile

We stayed here for 4 nights. Disappointed that it wasn't o. The water but they do run a free shuttle back and forth to the waterfront area. Small but adequate exercise facility. Great breakfast buffet that is in lured I. Your room rate, dinner buffet was good too. Rooms are average but have everything g that you will need. Sign up for the frequent guest program and get 2 free hours of wifi a day. Staff was friendly and helpful.

  • Stayed: August 2012
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Thank pfisher9316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klaus A, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded September 24, 2012

Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2012

Location is the prime feature. Just minutes from the waterfront and close by the business district. Rooms were good and food was also fine. Service was efficient. A good moderately priced hotel with a first rate location. I would probably choose another property if on vacation.

  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Roger B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klaus A, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded September 24, 2012

Dear Valued Guest,

Thank you for taking the time to post your review on Tripadvisor. It is valuable feedback such as yours that allows us to continuously improve our service delivery.

I am pleased that we were able to deliver on your expectations.

I would like to thank you for staying with us and look forward to welcoming you back to the Southern Sun Waterfront in the near future.

Kind regards
Klaus Ahlers
Revenue Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Southern Sun Waterfront Cape Town

Address: 1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Spa Hotel in Cape Town Central
#19 Family Hotel in Cape Town Central
#24 Business Hotel in Cape Town Central
#31 Romantic Hotel in Cape Town Central
#32 Luxury Hotel in Cape Town Central
Price Range: $159 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Waterfront Cape Town 4*
Number of rooms: 537
Official Description (provided by the hotel):
Wonderful sunsets over the Atlantic Ocean assist in making the Southern Sun Waterfront Cape Town a preferred business and holiday destination. A mere 15 minutes' drive from Cape Town International Airport, a 5 minute walk from the Cape Town International Convention Centre (CTICC) and within walking distance to the V&A Waterfront, this hotel is superbly located to offer every guest easy access to the sights and sounds of Cape Town. Breathtaking views of Table Mountain can be enjoyed from rooms that offer all the quality and comfort you would expect from a full service hotel. Offering guests a fitness centre, a pool and convenient meeting rooms and a business centre, the Southern Sun Waterfront Cape Town caters for all possible business or leisure traveller needs.Modern, chic and spaciously comfortable, these Waterfront hotel rooms offer guests a rejuvenating, fully serviced escape from the bustling energy of Cape Town. The decor is tasteful and classy with an edge. Amenities cater for all possible requirements and include 24 hour in room dining and a host of channels available on satellite. Business travellers can make use of the in room wireless internet access and the workstation with work lamp. Smoking and wheelchair accessible rooms are available on request.Unique cuisine and relaxed dining are just two of the many aspects that make this a simply superb dining experience to all restaurant guests. The Yizani Restaurant is inspired by everything local and is authentically South African ... more   less 
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Also Known As:
Southern Sun Waterfront Cape Town Hotel Cape Town Central
Cape Town Southern Sun Waterfront
Southern Sun Waterfront Cape Town South Africa

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