We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great location, accomadation needs tweaking”
3 of 5 bubbles Review of The Charles

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Charles
Ranked #93 of 156 Cape Town Central B&B and Inns
London, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great location, accomadation needs tweaking”
3 of 5 bubbles Reviewed October 27, 2010

The location cannot be faulted, quality bars and restaurants on your doorstep and plenty of security all around which is very important in cape town. The reception is not always manned, we arrived at about 8pm (we did specifically mention this when booking) and there was no one there. One of the security guards for the area called one of the hotel staff to come and meet us which took about 20 minutes. This is not really acceptable as Cape Town is far from a safe city.
We stayed at the Charles in Superior room 7 which on the web looks like it has it's own big balcony which in actual fact, it doesn't. anyone staying on the top floor of the Charles has to walk up the stairs and along the balcony to enter the building. The room itself was as expected, a good size and nice and clean. We were disappointed with the small things like very little in the way of shampoo, conditioners etc. In every other hotel I have stayed in before and since this has been plentiful and replenished every day but not here.....Bring your own. Breakfast is served in a lovely small cafe just down the road, the food is great but there is a limit on the voucher provided as part of the B&B package.
I would recommend but seems a bit pricey for what you get.

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fwitter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

75 reviews from our community

Traveler rating
    23
    31
    14
    5
    2
See reviews for
5
37
11
8
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Wiltshire
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed April 2, 2010

Sadly, there was much to disappoint at The Charles. The 'Superior' room might have lived up to expectations has it been serviced to an acceptable standard - lacking toiletries, soap dish, replacement coffe and milk, and on one occasion a hand towel; they 'ran out' according to the maid. One day it was not serviced at all (until we requested it at 3.00pm) and on the last day, the maid was ready to seervice the room at 9.00am!
More importantly, no information was given at the time of booking in as to how to access the entrance door - by way of a key code - nor was there any answer to the much ringing of the door bell. Worse, no indication had been given as to how to exit the building through the locked outer door - clearly a serious risk should the need arise. All the above was discussed with the management who offered some compensation, but then failed to credit the sum to the correct account!

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WiltshireTelegraph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town
1 review
4 of 5 bubbles Reviewed February 11, 2010

Our stay at The Charles in De Waterkant Village was comfortable and enjoyable. I would recommend this accommodation to friends because the location was fantastic. I¹m no fan of walking the streets of Cape Town, but the stroll down the road to the Cape Quarter was pleasant and easy. The area was pumping full of life and energy. In the quarter there was music and crowds of people were laughing and dancing in the restaurants, which were many and varied.

The check-in procedure was a bit haphazard, but we were settled in our room, lounging on big fluffy pillows and contemplating dinner within half an hour.

The man who showed us to our room was really friendly and helpful. He seemed to know everything about the area and recommended where to go and what to do. The most difficult thing about our dinner arrangements was having to decide on which of the many restaurants we wanted to try.

The room itself was exceptionally clean and I didn¹t feel my usual unease about using facilities that have been used by countless other inhabitants.
It was spotless. The only downside to the room was a mix up with our key that could only be sorted out in the morning.

Waking up and having breakfast on the wooden deck was wonderful. The view was spectacular and the breakfast was lovely. It was a rare treat to be able to enjoy an intimate breakfast and an amazing view in relative privacy, without hundreds of people bustling for the same spot.


On the whole I enjoyed my stay at The Charles and would go back there in future.

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChewyandMouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cape Town Central hotels
0.0 mi away
Cape Finest Guesthouse
Cape Finest Guesthouse
#35 of 156 in Cape Town Central
4.5 of 5 bubbles 95 reviews
0.1 mi away
Purple House Bed & Breakfast
Purple House Bed & Breakfast
#38 of 156 in Cape Town Central
5.0 of 5 bubbles 97 reviews
0.0 mi away
De Waterkant House
De Waterkant House
#109 of 156 in Cape Town Central
3.5 of 5 bubbles 40 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
De Waterkant Lodge
De Waterkant Lodge
#104 of 156 in Cape Town Central
4.0 of 5 bubbles 54 reviews
0.1 mi away
De Waterkant Cottages
De Waterkant Cottages
#14 of 125 in Cape Town Central
4.5 of 5 bubbles 134 reviews
1.1 mi away
Verona Lodge
Verona Lodge
#57 of 156 in Cape Town Central
4.5 of 5 bubbles 97 reviews
Show Prices
Show Prices
Show Prices

Been to The Charles? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Charles

Property: The Charles
Address: 137 Waterkant Street | De Waterkant, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Airport Transportation
Hotel Style:
Ranked #93 of 156 B&Bs / Inns in Cape Town Central
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Charles 3*
Number of rooms: 13
Official Description (provided by the hotel):
Perfectly positioned in the heart of De Waterkant Village, The Charles is an intimate and charming boutique hotel. Inspired by traditional European City boutique hotels , The Charles has 13 rooms, 4 duplex cottages and a quaint cafe serving some of the best coffee and breakfast in the city. Our guests enjoy exclusive use of the roof decks overlooking the city as well as access to the tours and adventures desk to ensure you make the most of your stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Hotwire, Priceline, Travelocity, Booking.com, HostelWorld, Hotels.com, Cheap Tickets, Agoda and HotelQuickly so you can book your The Charles reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Charles Cape Town, South Africa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing