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Protea Hotel Fire & Ice! by Marriott Cape Town
Ranked #80 of 109 Hotels in Cape Town Central
Hangzhou, China
Level 6 Contributor
105 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Fun times!”
Reviewed November 15, 2012

I stayed here for one night in November 2012. I really loved the eclectic decor and lighting - it really creates a fun vibey atmosphere. I had a bit of trouble with the lock on my room door which saw me returning to reception 3 times before it was sorted.Otherwise I found the room well appointed but the windows are a bit sticky to open. A nice touch was the drinks voucher - as thier bar is rather lovely.

  • Stayed November 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rdaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
johancronje, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, November 20, 2012
Dear Rdaya

We pride ourselves on the unique décor throughout the hotel, and the element of surprise around every corner. I am thrilled that you loved the décor and also enjoyed the energetic and fun atmosphere. The TEAM always strives to create a vibey energy for our GUESTS.

I apologise about the problems you had with the door key, this is not a common issue; however I will most definitely investigate it a little further.

We like to make our GUESTS feel extra special and drinks vouchers form part of little gifts that
await GUESTS at the hotel.

Thank you for your review and we cannot wait to host you again!

Kind Regards
Johan Cronje
General Manager
Protea Hotel Fire & Ice! Cape Town
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1,003 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (203)
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Cape Town
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 5, 2012

The hotel is beautiful and the staff were wonderful at managing a large group of clients. Their milkshakes are legendary - if for no other reason you visit there, go there for the vast array of milkshakes. The bar is a beautiful setting at night and the amenities - well you just have to find out for yourself

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnchenHaupt, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, December 3, 2012
Dear Karenl

We are proud to offer facilities that are convenient for large groups, small families and individuals. To top that off, I am thrilled that the STAFF was to your satisfaction.

I could not agree with you more about the milkshakes, after going through all 31 I still go back for more. Thank you for our comments on the milkshakes, as well as the décor and setting of the hotel itself.

Good luck with the rest of your milkshake experiences and indulgences!

Kind Regards
Johan Cronje
General Manager
Protea Hotel Fire & Ice! Cape Town
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level 6 Contributor
103 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed November 5, 2012

Although I didn't stay at this Protea hotel (Stayed at the President, Bantry Bay), we came here to sample the extensive cocktail menu and experience the cool bar atmosphere there. We were not disappointed. They do extra thick milkshakes that you need to use a spoon to actually eat and they have ones both alcoholic / non-alcoholic. I loved the lindt chocolate one and would go for this again and again. You have to use their toilets and also see their smoking room. My Mum just kept giggling at it all as she had never seen anything like it.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank VoucherVera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, November 6, 2012
Dear VoucherVera

Thank you for writing such an amazing review.

We invite all GUESTS not staying with us to pop in and experience our unique hotel and some of its jaw dropping offerings. We are so happy that you came to visit and indulged in one of our 31 famous gourmet milkshakes. Entertainment is a key factor in our hotel and we are thrilled to have been able to amuse your mum so much.

Thank you once again and have a safe journey home.

Kind Regards
Johan Cronje
General Manager
Protea Hotel Fire & Ice! Cape Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leamington Spa, United Kingdom
Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 3, 2012

Staff were first class and helped us track down our lost luggage from the airport. Always cheerful and responsive to requests for help. Breakfast was first class. Rooms were well equipped an clean. Unfortunately, never did get our air-con to work. Lots of quirky little additions like the fish swimming past the windows at breakfast, the themed loos and the 'coffin' smoking room. Loved the milk shakes and coffee too.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kneejoint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, November 5, 2012
Dear Kneejoint

Lost luggage is never an amusing experience and I am glad that the TEAM was able to sort it out. Thank you for highlighting the efforts that the STAFF made to ensure that your stay with us was positive.

The ‘quirky’ elements have become synonymous with Protea Hotel Fire & Ice! Cape Town, along with our breakfast and gourmet milkshakes. We are glad that they all added to your memorable holiday to South Africa.

Kind regards
Johan Cronje
General Manager
Protea Hotel Fire & Ice! Cape Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Horsham
Level 5 Contributor
85 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed November 2, 2012 via mobile

We were greeted with excellent service, nice people, free drinks for the family. Kids loved the theamed lifts. Cant fault it for a short stay.

Area is a little industrial, views at back amazing, very windy , not walking distance to much.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, November 5, 2012
Dear Martin K

Thank you for posting a review on TripAdvisor after your recent stay with us.

Your compliments towards the STAFF and service are appreciated as the TEAM continuously strive to offer the best GUEST service wherever possible.

Our unique location offers spectacular views of Table Mountain and Lions Head. It also offers GUESTS the opportunity to take a walk to Long Street to go shopping or grab a bite to eat.

Thank you once again and I hope you got to see a variety of game during your trip to the Garden Route.

Kind regards
Johan Cronje
General Manager
Protea Hotel Fire & Ice! Cape Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town
Level 5 Contributor
67 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed October 29, 2012

I booked a deluxe room for my birthday... thankfully I called to pay in full before I arrived, as although I had a booking, there were actually no rooms available. What a shame ... at least I could experience the famous loo's without the overall disappointment of still having to find somewhere to stay.

Room Tip: don't rely on your booking .. call ahead to check they actually have a room for your booking.
See more room tips
  • Stayed October 2012, traveled as a couple
    • Location
    • Service
Helpful?
Thank Bridgette D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, October 31, 2012
Dear Bridgette D

Please accept our sincere apologies for any disappointment you might have encountered as a result of our hotel being fully booked.
Unfortunately, overbooking does occur from time to time. However, any guest that has a guaranteed reservation is offered accommodation at an alternative Protea Hotel by our TEAM. This is to ensure that our GUESTS are not inconvenienced in any way.

We value your feedback and appreciate the time taken to post a review on TripAdvisor.

Kind regards
Johan Cronjé
General Manager
Protea Hotel Fire & Ice! Cape Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading
Level 5 Contributor
52 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 28, 2012

We spent 9 nights at the hotel. It should have been 10, but what started as a disaster was rectified completely but the excellent staff. We arrived to be told the hotel was overbooked at that we would need to move to another hotel. We did not accept the first offer and were moved to a 5* close by. On our return after the first night we were treated really well for the rest of our stay. A double upgrade to a room with a balcony helped to smooth things over. The view from the balcony was stunning, looking straight across over Salt,Pepper and Mustard to table mountain. The breakfast was always good with a great variety. The restaurant in the evening served great simple food. The bar was lively and all the staff were cheerful, relaxed and very helpful. A review of the hotel cannot be done without mentioning the themed toilets, really imaginative and amusing. The smoking room (Coffin Room) was also interesting. This was a perfect hotel for a holiday in Cape Town, just lively enough. location was good as you could walk anywhere from there including being round the corner from Long Street and The Company Gardens

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarkBReading
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, October 30, 2012
Dear MarkBReading

We really value GUEST feedback as it is a true reflection of the hotel and appreciate your time taken to post this review.

I am pleased that the booking error was resolved and that the duration of your stay at Protea Hotel Fire & Ice! Cape Town was fun, friendly, tasty and convenient.

It’s always satisfying knowing that we have contributed to a GUEST’s positive experience in Cape Town.

Kind Regards,
Johan Cronjé
General Manager
Protea Hotel Fire & Ice! Cape Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Fire & Ice! by Marriott Cape Town

Property: Protea Hotel Fire & Ice! by Marriott Cape Town
Address: New Church Street | Tamboerskloof, Cape Town Central 8018, South Africa (Formerly Extreme Hotel)
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#29 Spa Hotel in Cape Town Central
#63 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Cape Town 4*
Number of rooms: 201
Official Description (provided by the hotel):
From the moment you step into the lobby of this edgy Tamboerskloof, Cape Town hotel, you will be greeted by the welcoming sounds of deep house lounge beats and immersed into a world of best GUEST service known to mankind. Protea Hotel Fire & Ice! by Marriott Cape Town is ideally situated in the heart of Cape Town and a mere 5 minutes from the V&A Waterfront. Set within walking distance of tourist attractions such as the hip night life of Long Street as well as 15 minutes from Cape Town's famous beaches, Camps Bay and Clifton. Mingle with fellow GUESTS and locals at the renowned Communal Table, or enjoy our crisp glass bar, a coffee brewery by day and party ticket by night featuring signature cocktails. Our snug yet sexy rooms are modern and trendy and features all the bells and whistles needed to ensure the comfiest stay. Your cheeky bedroom, ranging from 18 m² - 23 m² (remember that saying about dynamite?) comes standard with the most comfortable king size beds and is the base from which you can explore our slick social spaces and beautiful Mother City This is Protea Hotel Fire & Ice! by Marriott Cape Town, Cape Town's Hottest Place to Chill. ... more   less 
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Also Known As:
Protea Hotel Fire And Ice! Cape Town
Protea Hotel Fire & Ice! By Marriott Cape Town South Africa
Protea Hotel Cape Town
Extreme Hotel Cape Town

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