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“Big hotel with a great personality” 5 of 5 bubbles
Review of Protea Hotel Fire & Ice! by Marriott Cape Town

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Protea Hotel Fire & Ice! by Marriott Cape Town
Ranked #77 of 106 Hotels in Cape Town Central
Leamington Spa, United Kingdom
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Big hotel with a great personality”
5 of 5 bubbles Reviewed November 3, 2012

Staff were first class and helped us track down our lost luggage from the airport. Always cheerful and responsive to requests for help. Breakfast was first class. Rooms were well equipped an clean. Unfortunately, never did get our air-con to work. Lots of quirky little additions like the fish swimming past the windows at breakfast, the themed loos and the 'coffin' smoking room. Loved the milk shakes and coffee too.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kneejoint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, November 5, 2012
Dear Kneejoint

Lost luggage is never an amusing experience and I am glad that the TEAM was able to sort it out. Thank you for highlighting the efforts that the STAFF made to ensure that your stay with us was positive.

The ‘quirky’ elements have become synonymous with Protea Hotel Fire & Ice! Cape Town, along with our breakfast and gourmet milkshakes. We are glad that they all added to your memorable holiday to South Africa.

Kind regards
Johan Cronje
General Manager
Protea Hotel Fire & Ice! Cape Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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963 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (192)
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Horsham
Level Contributor
81 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed November 2, 2012 via mobile

We were greeted with excellent service, nice people, free drinks for the family. Kids loved the theamed lifts. Cant fault it for a short stay.

Area is a little industrial, views at back amazing, very windy , not walking distance to much.

  • Stayed October 2012
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Martin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, November 5, 2012
Dear Martin K

Thank you for posting a review on TripAdvisor after your recent stay with us.

Your compliments towards the STAFF and service are appreciated as the TEAM continuously strive to offer the best GUEST service wherever possible.

Our unique location offers spectacular views of Table Mountain and Lions Head. It also offers GUESTS the opportunity to take a walk to Long Street to go shopping or grab a bite to eat.

Thank you once again and I hope you got to see a variety of game during your trip to the Garden Route.

Kind regards
Johan Cronje
General Manager
Protea Hotel Fire & Ice! Cape Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town
Level Contributor
67 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 bubbles Reviewed October 29, 2012

I booked a deluxe room for my birthday... thankfully I called to pay in full before I arrived, as although I had a booking, there were actually no rooms available. What a shame ... at least I could experience the famous loo's without the overall disappointment of still having to find somewhere to stay.

Room Tip: don't rely on your booking .. call ahead to check they actually have a room for your booking.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Service
Helpful?
Thank Bridgette D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, October 31, 2012
Dear Bridgette D

Please accept our sincere apologies for any disappointment you might have encountered as a result of our hotel being fully booked.
Unfortunately, overbooking does occur from time to time. However, any guest that has a guaranteed reservation is offered accommodation at an alternative Protea Hotel by our TEAM. This is to ensure that our GUESTS are not inconvenienced in any way.

We value your feedback and appreciate the time taken to post a review on TripAdvisor.

Kind regards
Johan Cronjé
General Manager
Protea Hotel Fire & Ice! Cape Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Cape Town Central hotels

Reading
Level Contributor
52 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed October 28, 2012

We spent 9 nights at the hotel. It should have been 10, but what started as a disaster was rectified completely but the excellent staff. We arrived to be told the hotel was overbooked at that we would need to move to another hotel. We did not accept the first offer and were moved to a 5* close by. On our return after the first night we were treated really well for the rest of our stay. A double upgrade to a room with a balcony helped to smooth things over. The view from the balcony was stunning, looking straight across over Salt,Pepper and Mustard to table mountain. The breakfast was always good with a great variety. The restaurant in the evening served great simple food. The bar was lively and all the staff were cheerful, relaxed and very helpful. A review of the hotel cannot be done without mentioning the themed toilets, really imaginative and amusing. The smoking room (Coffin Room) was also interesting. This was a perfect hotel for a holiday in Cape Town, just lively enough. location was good as you could walk anywhere from there including being round the corner from Long Street and The Company Gardens

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MarkBReading
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, October 30, 2012
Dear MarkBReading

We really value GUEST feedback as it is a true reflection of the hotel and appreciate your time taken to post this review.

I am pleased that the booking error was resolved and that the duration of your stay at Protea Hotel Fire & Ice! Cape Town was fun, friendly, tasty and convenient.

It’s always satisfying knowing that we have contributed to a GUEST’s positive experience in Cape Town.

Kind Regards,
Johan Cronjé
General Manager
Protea Hotel Fire & Ice! Cape Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stevenage, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 24, 2012

Great welcome by the reception staff but they had lost our booking and took a bit of time to prepare our rooms but made up for that with being very friendly and caring. The decor is quite different and funky with big mirrors in the chandeliar lounge and next is the bar.The rooms are quite spacious but could easily be a bit cleaner. We had breakfast which was good with very friendly staff. The swimming pool is a bit small which one family had occupied and was impossible to access. The loos near the bar are hilarious and funky. I wish I had camera which was charged and did inspire me. A bit difficult to get taxis at times.

  • Stayed January 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KishorHerts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, October 30, 2012
Dear KishorHerts

Thank you for posting your review on TripAdvisor.

We love hearing about how fond GUESTS are of the hotel and its funky elements and trendy vibe. Compliments about the welcoming staff are music to my ears and I will most definitely share your comments with the TEAM.

I have addressed your concerns about the rooms and pool with the relevant departments and thank you for your constructive criticism.

Kind Regards,
Johan Cronjé
General Manager
Protea Hotel Fire & Ice! Cape Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
85 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed October 20, 2012

We arrived to check in, only to be told that the people in the family suite we had booked had decided to extend their stay and so it was not available ( interesting policy though : let the current people stay even though the room is booked by someone else )
To be fair, the situation was resolved quickly. We were transferred to a sister hotel, 15 On Orange which was a 5 star hotel 5 minutes away.
The room Manager accompanied us to this hotel and was very friendly and apologetic about the situation. He also popped by our new hotel the following day and left some vouchers for complimentary burgers and milkshakes at Protea. We went to the restaurant to use the vouchers and found the food and particularly the milkshakes to be great.
So, all in all Protea, despite having a very odd policy on reservations were very proactive and service orientated about how they dealt with us.

  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Service
Helpful?
Thank RebeccaFRegan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, October 30, 2012
Dear RebeccaFRegan

Thank you for taking the time to post your review on TripAdvisor.

We’re truly sorry that we let you down and that you didn't get to enjoy the full Fire & Ice! experience. It therefore pleases us to hear that the alternative arrangements at African Pride 15 on Orange Hotel were to your liking and that our great TEAM could assist you as best possible.

Our burgers and milkshakes are part of the unique ‘Fire & Ice!’ experience, which you originally booked for, and your positive comments are welcomed.

I hope you enjoyed the rest of your trip in South Africa and got to see some of the Big 5 on your safari.

Kind regards
Johan Cronje
General Manager
Protea Hotel Fire & Ice! Cape Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia, Bulgaria
Level Contributor
56 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed October 18, 2012

Very nice hotel where you can feel the atmosphere of Cape Town.I like the decor and the stylish rooms.Milkshakes are fantastic!Breakfast is rich and tasty!The only problem was the slow check in procedure and the fact that we had to wait till 2 pm to be accomodated.
People are very nice and helpful.Dont miss to rent a car with th edriver and visit Cape of GOOD HOPE.

  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank angela97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review, October 29, 2012
Hi Angela97

Thank you for posting a comment of your recent stay with us. We truly value all our GUESTS feedback as it is a true reflection of the hotel.

I am so glad you enjoyed our funky and energetic atmosphere here at Protea Hotel Fire & Ice! Cape Town. We know how important a wholesome breakfast is to start the day and I have passed on your positive comments to our STAFF. Our milkshakes are an experience on their own and your reaction is what we strive to achieve on a daily basis.

Thanks again and we are pleased that Protea Hotel Fire & Ice! Cape Town has been added to your positive review list.

Kind Regards,

Johan Cronjé
General Manager
Protea Hotel Fire & Ice! Cape Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Fire & Ice! by Marriott Cape Town

Property: Protea Hotel Fire & Ice! by Marriott Cape Town
Address: New Church Street, Cape Town Central 8018, South Africa (Formerly Extreme Hotel)
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Spa Hotel in Cape Town Central
#62 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Cape Town 4*
Number of rooms: 201
Official Description (provided by the hotel):
From the moment you step into the lobby of this edgy Tamboerskloof, Cape Town Hotel, you will be greeted by the welcoming sounds of deep house lounge beats and immersed into a world of best GUEST service known to mankind. This ultra-chic hotel is ideally situated in the heart of Cape Town and is a mere 5 minutes from the V&A Waterfront. Set within walking distance of tourist attractions such as the hip night life of Long Street as well as 15 minutes from Cape Town's famous beaches, Camps Bay and Clifton. Mingle with fellow GUESTS and locals at the renowned Communal Table, or enjoy our crisp glass bar, a coffee brewery by day and party ticket by night featuring signature milkshakes and cocktails. Our snug yet sexy rooms are modern and trendy and features all the bells and whistles needed to ensure the comfiest stay. Your cheeky bedroom, ranging from 18 m² - 23 m² (remember that saying about dynamite?) comes standard with the most comfortable king size beds and is the base from which you can explore our slick social spaces and beautiful Mother City This is Protea Hotel Fire & Ice! Cape Town, Cape Town's Hottest Place to Chill. ... more   less 
Reservation Options:
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Also Known As:
Protea Hotel Fire And Ice! Cape Town
Protea Hotel Fire & Ice! By Marriott Cape Town South Africa
Protea Hotel Cape Town
Extreme Hotel Cape Town

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