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“Location and facilities are perfect”

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Mandela Rhodes Place Hotel
Ranked #34 of 106 Hotels in Cape Town Central
Certificate of Excellence
Folkestone, United Kingdom
Level Contributor
505 reviews
135 hotel reviews
common_n_hotel_reviews_1bd8 341 helpful votes
“Location and facilities are perfect”
Reviewed February 3, 2013

Recently stayed in apartment 509 a 2 bedroom, 2 bathroom suite. Excellent facilities, full kitchen with only a dishwasher lacking, but the lovely room maid washed up anything we left. Comfy beds, free Wi-Fi and quality furnishings. A bit of street noise but bad not enough to spoil our sleep. Courteous welcoming staff even providing a free taxi to the V & A waterfront. Lovely swimming pool with pool bar for snacks and nightcaps. Location is second to none opposite the Cathedral on the hop on hop off bus route. Food Lovers deli opposite for all your needs as well as a great street market for all kinds of foods and local goods. In fact it was so good my daughter and boyfriend changed their original hotel to stay their last night in this hotel, which although extremely busy let them check out late and then allowed them to use a room to shower and change before their night flight home.

Room Tip: Tower looks great but think most rooms are fine
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gardenofengland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desmond4, General Manager at Mandela Rhodes Place Hotel, responded to this review, February 6, 2013
Dear Gardenofengland,

Many thanks for the lovely review as posted on TripAdvisor about your recent stay with us here in the City. I like the fact that you gained us extra guests even more. :)

My team and I am looking forward to your next visit.

Kind regards

Desmond
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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935 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 2, 2013

We chose a 2 bed apartment, with a kitchen/lounge/dining area and balcony. There was loads of space and the decor was really modern. Unfortunately our children walked into the glass doors 3 times, so it would be great to have a couple of stickers or transfers on the glass to prevent accidents. One other tip would be to bring a couple of dishwasher tablets and travel wash, as they don't provide them. The hotel is very well located with a great pool and cafe/bar downstairs, a healthy food shop opposite and an African market just outside. I'd definitely stay here again. Great value.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nicky D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desmond4, General Manager at Mandela Rhodes Place Hotel, responded to this review, February 3, 2013
Dear Nicky D,

Many thanks for the review posted on TripAdvisor. Also thanks for the tips on where we can improve our service levels.

Take care and come visit soon.

regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 31, 2013

Great hotel and location within the cbd. It is within a secure building, with a full reception and foyer area. We stayed in a 2 bedroom apartment which was spacious and clean. There is underground public parking which is also for the hotel at 55 rand per night.
The pool is on the 7th floor but be weary...the wind can be ferocious! There is a gym which can also be accessed at any time. Complimentary wifi was available. Rooms were cleaned daily. 5 minute drive to the V & A Waterfront...market stalls just below the hotel with many cafes, restaurants around but they all close early so be prepared.
Overall, the hotel was great and we would definately stay there again without question.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zaha4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desmond4, General Manager at Mandela Rhodes Place Hotel, responded to this review, February 3, 2013
Dear Zaha 4,

Thanks for letting me know about your great stay! :)

Take care and come visit soon again.

Desmond
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Bolzano, Italy
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 30, 2013

In the rooms there was a terrible kitchen smell.
Our friends had to change, had to accept a smaller room and there the water of the shower arrived in the room... When they were looking for the room, the manager always had to knock at the doors and sometimes they found empty rooms with the washmachine going, or the bed used.
The waiter suggested not to leave anythng (no cameras, no money, no pass ecc) in the room (that means no security in the rooms) but in our room the safe was broken.
I wouldn't surely book gain this hotel!

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fabiola M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desmond4, General Manager at Mandela Rhodes Place Hotel, responded to this review, February 3, 2013
Dear Fabiola M,

Thanks for the review. Please be assured that it is not the standard in which we pride ourselves, and I am sure what you have been accustomed to in your many travels. We are constantly aiming to ensure that our guests experience the very finest service and standards at Mandela Rhodes Place Hotel and Spa, and in order to restore your faith in us, please accept my apologies.

Regards

Desmond
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 30, 2013

we stayed in mandela rhodes place for two weeks in january.we really enjoy there.the room was clean and very beautyful.the staff friendly and helpful.we look forward to stay in next year at mandela rhodes.

Room Tip: the tower room large and sunny
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamal H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desmond4, General Manager at Mandela Rhodes Place Hotel, responded to this review, February 3, 2013
Dear Jamal H,

Thanks for your compliment. As you rate our Hotel as the best in Cape Town we have taken the liberty to keep a room ready for you for you next visit, which will hopefully be soon.

Kind regards

Desmond
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 27, 2013

Myself and my mother stayed in Mandela Rhodes Place for a week, at the end of January. We had such a pleasant stay in the hotel. The staff was very helpful. The front desk manager, Mrs Lidia, was great. She really made us feel welcomed. We enjoyed the complementary Wi Fi access and transport to the Waterfront. We booked two bedroom apartment. It was just amazing, fully equipped with everything what heart desired. The hotel is located in the heart of the city which gave us a great privilege to have all the city's attractions within a walking distance. We loved the pool deck area at the roof. The bar near the pool is marvellous. People at the hotel are so kind and so pleasant to talk to. We would highly recommend the hotel. Such a gem!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ivy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desmond4, General Manager at Mandela Rhodes Place Hotel, responded to this review, February 3, 2013
Dear Ivy K,

Thank you for the very nice review you posted since your stay with us here at Mandela Rhodes Place. We are delighted to have read that you enjoyed your stay.

Come visit again and soon.

Kind regards

Desmond
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Itinerant
Level Contributor
42 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 13, 2013

First the good
The location is excellent - it's so central, if you are driving there is car parking in the building for 55 Rand per night which is incredibly cheap by international standards.

The studio I had was great, separate bedroom, massive living area with side view Table Mountain

Gloria in the front of house team needs recognition for her broad smile and welcoming manner.

Now the bad
Noise - I was given a room on the second floor which was unbearably noisy as there seemed to be a number of air con units on the first floor. I was moved to a much quieter room on the 6th floor - until the night club across the street started up.

Internet - This is limited to 100mb per day is poor is you want to upload holiday pictures etc. This limit was largely academic as there was no internet access for almost 1.5 days of the 3 days I was there. Staff reaction to this was poor and ranged from 'there's no problem' to 'try later' . They really weren't bothered.

Safe - the safe in the room is old fashioned, didn't work and wasn't big enough to take a netbook

Room Tip: A room on a high floor.
See more room tips
  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank spanishlearner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desmond4, General Manager at Mandela Rhodes Place Hotel, responded to this review, February 3, 2013
Dear Spanishlearner,

Thank you for the very thorough review you posted on TripAdvisor recently. I have noted your good comments, and thank you for these and in similar tone I noticed your "bad" comments. In terms of the bad comments, I will be making a concerted effort to address these in order to ensure we uplift your service levels to where they should be and what you would expect from Mandela Rhodes Place Hotel and Spa.

We trust you will pay us a visit again in the not too distant future.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandela Rhodes Place Hotel

Property: Mandela Rhodes Place Hotel
Address: Wale Street, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central > City Bowl
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#16 Spa Hotel in Cape Town Central
#20 Family Hotel in Cape Town Central
#30 Romantic Hotel in Cape Town Central
#34 Luxury Hotel in Cape Town Central
#42 Business Hotel in Cape Town Central
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mandela Rhodes Place Hotel 4*
Number of rooms: 46
Reservation Options:
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Also Known As:
Mandela Rhodes Place Hotel Cape Town Central
Mandela Rhodes Place Cape Town
Mandela Rhodes Place Hotel Cape Town, South Africa

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