My parents and I stayed at the Mandela Rhodes Hotel for three nights in the platinum two-bedroom apartment, and had a great stay. for what we paid, we got a HUGE unit that was modern and had a full kitchen. The kitchen came with any type of utensils or plates needed. The showers were a bit small for my taste, but we're made out of sandstone, which you don't see everyday. The heated tile floors, I mean, who wouldn't like that?!
I felt that the service was outstanding. At a big hotel like this, you never know what the front desk or attendants will be like, but the different guest relations people with whom I interacted were uniformly helpful and friendly. We had a problem with a malfunctioning clothes washer in our unit, and they sent someone to fix it immediately. And even though it's a big hotel, the front desk clerks remembered my unit number days after I checked-in.
I think the biggest negative was that there were SO MANY light switches, couldn't figure out how to turn on the heat lamp in the bathroom. It took three adults about 10 minutes to figure out how to turn off all the lights to go to bed. I would say in the entire apartment, there were over 20 light switches or heat lamp controllers or air conditioner dials -- a bit of an overkill. Another place for improvement would be to put a spa menu in the room for reference. Also, I had to ask twice for missing toiletries, and no trash can was placed in the bathroom. The internet options were also very overpriced (R90 for two hours seems like price gouging).
Overall, I would definitely recommend Mandela Rhodes for the rooms, the service, and the location. Also, I felt the value for the two-bedroom was very high. I have no problem giving this hotel 5 stars.
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- Also Known As:
- Mandela Rhodes Place Hotel Cape Town Central
- Mandela Rhodes Place Cape Town
- Mandela Rhodes Place Hotel Cape Town, South Africa