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“protea north w” 3 of 5 bubbles
Review of Protea Hotel by Marriott Cape Town North Wharf

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Protea Hotel by Marriott Cape Town North Wharf
Ranked #63 of 106 Hotels in Cape Town Central
Certificate of Excellence
Cape Town
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“protea north w”
3 of 5 bubbles Reviewed August 22, 2013

great hotel for long stay business people. well situated in the middle of the city. Large living area with kitchen kitted out with smeg appliances. walking distance to cticc, station, central shopping node and waterfront.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CapeTownDebbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-PHNW, General Manager at Protea Hotel by Marriott Cape Town North Wharf, responded to this review, August 23, 2013
Dear CapeTownDebbie

Thank you so much for your great review and kind comments you have shared.
We look forward to welcoming you back to Protea Hotel North Wharf soon.

kind regards,
Leigh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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317 reviews from our community

Traveler rating
    162
    122
    24
    5
    4
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed August 14, 2013

This was our first stop in South Africa, and it was a wonderful welcome to the country. Very warm and attentive staff provided everything we asked for at check-in. The room was huge and very well equipped, including even a washer/dryer. A great location near the waterfront and downtown entertainment areas. No drawbacks whatsoever.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank gdn101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-PHNW, General Manager at Protea Hotel by Marriott Cape Town North Wharf, responded to this review, August 17, 2013
Dear Gdn101

Great to hear that your stay was a wonderful welcome to the Country.
We trust that the rest of your travels in South Africa have been just as enjoyable.

We look forward to welcoming you back on your next visit to Cape Town.

kind regards,

Leigh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
316 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 bubbles Reviewed August 10, 2013

have spent the long weekend there and found the experience very good. the staff were very friendly, the rooms very clean and no defects in the room. In addition, the hotel is well situated at the entrance to the waterfront, giving you good access to all the restaurants and attractions. This is a business hotel, so weekends are nice and quiet.

Room Tip: All rooms are good
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RicotheGreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-PHNW, General Manager at Protea Hotel by Marriott Cape Town North Wharf, responded to this review, August 17, 2013
Dear RicotheGreat

Thank you for taking the time to write such a great review.
We really appreciate it.

kind regards,

Leigh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plettenberg Bay, South Africa
Level Contributor
113 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed July 29, 2013

The biggest challenge is finding the parking for the hotel. Best to phone for directions as this can drive you crazy. Once this was sorted, we don't think we could go back to a standard hotel room again. The space is marvelous. We booked the wheelchair accessible suite and it was perfect. TVs in both lounge and bedroom. Staff friendly and responsive. Negative: there were no instructions to work the washing machine/dryer and housekeeping were clueless as well. Airconditioning was not working in the bedroom but a fan heater was immediately supplied. Had to call housekeeping once (we stayed 4 nights) to tidy the suite during late afternoon. Breakfast was good, complimentary newspapers, wi-fi and parking made it a good stay. Food Lover's Market around the corner also a bonus.

Room Tip: Wheelchair accessible room is perfect.
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Selena G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-PHNW, General Manager at Protea Hotel by Marriott Cape Town North Wharf, responded to this review, August 17, 2013
Dear Selena G

Thank you for the great compliments. We are pleased that you have a comfortable stay and look forward to welcoming you back soon.

kind regards,

Leigh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed July 24, 2013

I travel frequently and when available, Protea Hotels are my choice of stay. This time my family travelled with me, so we decided on the Protea Hotel North Wharf. We stayed in the penthouse and were impressed with its abundance of space and comfort levels. Centrally located, free wi-fi, buffet breakfast, speedy room service makes this hotel a must for a weekender or slightly longer period. Overall a pleasant stay and we'll be back. Thumbs up to management & staff.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Piet F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-PHNW, General Manager at Protea Hotel by Marriott Cape Town North Wharf, responded to this review, August 17, 2013
Dear Piet F

Thank you for the awesome review of the hotel. Happy to see we improved on the previous review.

kind regards,
Leigh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mossel Bay, South Africa
Level Contributor
73 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed July 13, 2013

We stayed in a 2 bedroom suite at this hotel for 2 nights. The suite was very spacious with all the amenities and overall is was a pleasant experience. After long days of shopping and business, it was a welcome retreat. Two slight negatives were the very slow room service and restaurant service. We were the only guests in the restaurant, yet we had to wait a very long time for our order to arrive. The same with room service, always late and then the apology for the delay. It was mid Winter and not busy at all. The staff were very friendly though.
The proximity to the waterfront and Convention Centre makes this an ideal location.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Songbird7900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-PHNW, General Manager at Protea Hotel by Marriott Cape Town North Wharf, responded to this review, August 17, 2013
Dear Songbird7900

Thank you for taking the time to share your experience with us. Your concerns have been addressed.

We look forward to welcoming back to Protea Hotel North Wharf soon.

kind regards,
Leigh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, KwaZulu-Natal
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed July 9, 2013

I have stayed at the Protea Hotel North Wharf twice; the first time at the end of 2012 (for two nights) and now more recently (for three nights). There are a number of things that I really like about this hotel - from the rooms, to the service, the breakfast, the wifi, the location, the parking and the security. To begin with the rooms. They are spacious, airy and full of light - basically a small apartment with a fully fitted kitchen (stove, oven, microwave and fridge/freezer plus dishwasher if you need), a good work area enables me to spread my papers around me, a dining room table, a lounge, bedroom, bathroom (with both a bath and a shower), two TVs (lounge and bedroom) and an opening balcony for fresh air. For me the apartment-style is a real winner ... after a long day of work I can relax in comfort, have a glass of wine from my chilled bottle in the fridge and organize my own food without having to go out again and look for a restaurant. The cupboards are plentiful as are the hangers and contain a safe large enough to fit your laptop. A nice touch is the coffee plunger (with filter coffee – only one sachet per day though) in the kitchen. This time around I did order room service and found it efficient with the food delivered hot (that doesn't often happen in a hotel) and tasty (in the style of large hotels).

Breakfasts are large, with excellent choices for all palates. As a vegetarian I often battle with hotel breakfasts but here there is plenty of choice - hot food (with elements that change daily), cheeses, cold fish/meats, pickles, breads, fruits and everything else that makes up a comprehensive breakfast buffet. The staff keep the coffee coming. The kitchen is open all day so lunch is also available.

The staff are very helpful and friendly - particular mention must go to the front-desk staff but this holds for everyone I encountered. I held two meetings at the Protea North Wharf and they were happy to facilitate parking etc for my guests. Wifi is available in the rooms; it is efficient with a sufficient ‘free’ allowance. I was able to then hook into my own service provider and despite being on-line most evenings and mornings my free allowance didn’t run out. Underground parking with direct access to the lobby is available; this is via a security card that plugs into the lift. The same system allows access to your room floor – a reassurance particularly for women travelling on their own.

The location is superb – particularly for business guests. It is one minute to the N1, located in the CBD, opposite the convention centre and within easy walking distance of the Waterfront and CBD attractions. By car you are five minutes away from Seapoint, Woodstock, Camps Bay, Table Mountain and other Cape Town charms.

The only blip is the business centre in the lobby. To use this facility (I wished to print out my boarding pass) one is obliged to purchase internet access, at a min of R50 it just doesn't fit in with the service orientated environment of the rest of the hotel and the free wifi in the rooms.

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank FromDurban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-PHNW, General Manager at Protea Hotel by Marriott Cape Town North Wharf, responded to this review, August 17, 2013
Dear FromDurban

Thank you for your lovely review of the hotel and services. I have noted your recommendation of our business centre and improvements have already been made.

We look forward to welcoming you back when your travels bring you to Cape Town.

kind regards,
Leigh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel by Marriott Cape Town North Wharf

Property: Protea Hotel by Marriott Cape Town North Wharf
Address: 1 Lower Bree Street, Cape Town Central 8002, South Africa (Formerly Protea Hotel North Wharf Waterfront)
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Cape Town Central
#28 Family Hotel in Cape Town Central
#29 Business Hotel in Cape Town Central
#34 Romantic Hotel in Cape Town Central
#56 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel by Marriott Cape Town North Wharf 4*
Number of rooms: 58
Official Description (provided by the hotel):
Protea Hotel North Wharf, Waterfront is a 4 star hotel within walking distance of the Victoria & Alfred Waterfront, Cape Town CBD and the Cape Town International Convention Centre. Its secure, central city location makes it ideal for conference, business and leisure travellers wanting to explore Cape Town and its surrounds. Even a beach holiday in Cape Town is possible from this ideal location. Offering luxury apartment style accommodation in the heart of Cape Town City in the form of spacious apartments and suites, the Hotel also has 2 Penthouse Suites with stunning views of the sea. All rooms have full self-catering options. Eat breakfast like a king at the North Wharf Restaurant, where a full English breakfast buffet is served daily. Light meals are also available during the day. There is also Col'cacchio Restaurant on our doorstep to serve lunch, dinner and room service, which is well known for their delicious pizzas. Bill back arrangements have been made between the hotel and Col'Cacchio for our in-house GUESTS. For those who enjoy their exercise we have a 24 hour gym as well as a pool on the roof top. ... more   less 
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Also Known As:
Protea Hotel Cape Town
Protea Hotel By Marriott Cape Town North Wharf South Africa

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