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All reviewsboutique hotelkloof streettable mountainour honeymoonbeach bagbooking taxisquiet neighborhoodlittle touchesguest houselion's headdinner reservationsthe main housegreat boutiquefour nightsbreakfast was excellentpersonal attentionsmall hotel
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Reviewed February 19, 2014

We chose this place for its really good reviews and it was OK but definitely not impressed.
Pros
The building was nice old renovated house with modern fixtures.
Location not very central but nice and quiet on a lovely street

Cons
I expect better service from a "small / boutique" hotel

The breakfast was a buffet, prepared very early in the morning to sit for hours. The morning we left buffet was ready at 5 am - this was nice for us as we were leaving early - but preparing all the ingredients including juices and fruit salads is not acceptable at a small size hotel especially at this price.

I wanted to pay for our stay with USD as our card didnt work but the exchange rate offered by Four Rosmead was %15 lower even compared to airport. Luckily our taxi driver was not looking to profit from change exchange and gave us the regular rate to pay for our stay.

  • Stayed: February 2014, traveled as a couple
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2  Thank LeylaTabrizi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourRosmead, Manager at Four Rosmead, responded to this reviewResponded March 5, 2014

Dear Leyla,

We are sorry to hear that you did not enjoy your one night stay with us.

As a boutique hotel we strive to sell a memorable experience to guests. Unfortunately as you only arrived at 3pm and had to rush off to a lunch meeting and then left at 06h00 the next morning, we did not have the opportunity to spend as much time with you as we would have liked. Most of our one nighters regret spending such a short time with us.

Concerning our location and your view that we are not central, it depends on what you are measuring us to. We are closer to Table Mountain, Camps Bay, Clifton, Kirstenbosch and Company Gardens than the V&A waterfront is to these key attractions by way of example and so it depends on what interests you. We therefore feel your comment about our location is unfair.

Our breakfast starts at 07h30 with preparation of the fresh produce starting from 06h30. As you were departing early we especially prepared an early breakfast for you at 5am. Our a la carte menu is prepared to order but unfortunately it is not possible to prepare the buffet to order as well. We do however keep the cheeses and cold meats in the fridge until guests arrive for breakfast. The fresh fruit and juices were also stored in the fridge after you departed.

We are not a foreign exchange bureau and therefore do not accept foreign currency to settle guest accounts. As you had problems with your credit card, we tried to accommodate you by offering this service, but as we still need to pay fees on exchanging the currency ourselves, we cannot compete with rates offered by the airport. We are in fact not supposed to accept foreign currency in cash. Payment into our account using foreign currency converted at the banks exchange rate is acceptable. These are the Reserve Banks rules not ours.

We endeavour to exceed guests expectations and we regret leaving you disappointed. We hope that that this response will at least provide you with additional information that you were perhaps unaware of.

Yours sincerely
Nadine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2014

This is a beautiful boutique guest house tucked in a quiet corner of Cape Town just below Table Mountain but within easy reach of the city centre on foot or by taxi . It is one of the nicest places we have stayed in. The room was very tastefully decorated in modern style and equipped with everything needed for a comfortable stay. The staff were very helpful and knowledgeable and the breakfasts were a delight. If returning to Cape Town, I would certainly stay there again and would not hesitate in recommending it to others.

  • Stayed: January 2014, traveled as a couple
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Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2014

The beautiful guesthouse just behind the relaxing pool was ours for four nights. Spacious, modern and lovely! Excellent breakfasts - but the best part was all the staff - so helpful!! They made everything a breeze!

Stayed: February 2014, traveled as a couple
Thank marty418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2014

A stunning little boutique hotel which exceeded our expectations - which were very high! We had a beautiful room on ground floor, which despite being next to the front door, was very quiet. It was elegantly furnished and had a beautiful shuttered, arched window and original fireplace. The bathroom was.large with a great shower. The whole property was beautifully decorated in muted tones, creating a classy and tranquil environment. The three managers were outstanding hostesses and ensured that our first leg of a month's trip to South Africa was perfect, by arranging restaurant bookings, Table Mountain trip, taxis etc. breakfasts were first class, served on the beautiful decked terrace. The gardens were a little oasis with a lovely pool at one side and small but pretty landscaped gardens around the property. They even kindly left chocolates on our bed for our anniversary. Only a £2.50-£3.00 taxi ride to the V & A Waterfront. Will definitely return!

  • Stayed: January 2014, traveled as a couple
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Thank Jackie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2014

Even before arriving the management team of Sonja, Nadine and Jade provided a lot of guidance and help in pre-booking restaurants and trips which went far beyond the level of support which one might normally expect (even down to the huge bunch of Red Roses awaiting our arrival which I had requested as part of our anniversary celebrations). The hotel is ideally situated in a very pleasant residential part of Cape Town and provides off street parking. Every bit of the hotel is beautifully maintained and spotlessly clean. We had a room overlooking the road with a view of the mountains behind from the balcony, though Table Mountain was obscured by the trees. The room was very well appointed, plenty big enough and had adequate storage. Breakfasts were fantastic and served in the restaurant overlooking the gardens and swimming pool at the rear of the property. The management team were always available to provide guidance for our visit and to make any bookings of restaurants, trips and taxis etc. which really helped. A mini bar is available within our room though a small bottle of free water each day, as provided by all the other hotels we stayed at during our tour, would have been appreciated. All in all, we were extremely satisfied and think it would be hard to find a better place to stay when visiting Cape Town.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with this hotel
1  Thank Brian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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