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All reviewslong streetbigger roomgreenmarket squareexcellent hospitalitydecent hotelrooms are cleanroof terracethe hotel staffhighly recommend this hotelenjoyed my staycamps baytable mountainwaterfrontcleanerscbd
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Reviewed September 17, 2012 via mobile

Stayed 2 nights. Hotel is in city centre so is good for getting around. Street is a bit dark at night so we didn't venture to far after dark. Room was a reasonable size. No safe in room. Bathroom door was a sliding one which could do with being replaced for a conventional door with lock. Breakfast was ok, standard affair. Staff friendly. Not bad for its price range.

  • Stayed: September 2012
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1  Thank Paulj75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2012

This is a three star hotel situated close to a lot of tourist attractions, shops, bus and train station and V&A. The rooms are okay, but it is not very sound proof so you can hear the traffic and people in the hallway quite good. The breakfast is probably the standard of a three star hotel, not much to choose from and not that tasty.

The staff is friendly but not very service minded. After asking for an adapter for the fourth time we ended up buying one at the local supermarket.

  • Stayed: April 2012, traveled as a couple
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Thank Hilledur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2012

As we were traveling in a group, this hotel was chosen for us. It is not a bad hotel, just was not up to what I had expected.

The rooms are small, and cold. There is no heating, just a ceiling fan. The bed was comfortable, and duvet was warm. There is no soundproofing, so you can hear the lift (I was far from it), street noise, the people in your neighboring room, etc. There is no room safe (a must for South Africa).

I had no towels in the room, and had to call reception twice to get some. On Sunday their restaurant is closed, so the only option was an Indian food court across the road.

The staff were helpful. The breakfast was not bad. The location is great.

I would not stay here again.

  • Stayed: July 2012, traveled on business
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Thank roadwarriorafrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2012

Room was dirty, no sheet on bed, no parking for rental car, no wifi (have to buy coupon), lifts not working properly. Disaster. Would not recommend to anyone? Very misleading info on website and Travelstart should definitely take this hotel off their listing

Stayed: July 2012, traveled on business
1  Thank Simon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2012

This hotel is in easy walking distance of Cape Town's many attractions. The V&A is even walkable. Overall, the service was really great.

We had a late night check in and there was an issue. The booking issue was the fault of Expedia and not the hotel. The issue was that there wasn't a big enough room available for both my daughter and I. The front desk manager did find one that had not been 100% serviced. He had to get some towels and shampoo for us. We are flexible and tried to be understanding since the booking issue was not the fault of the hotel. What I did not appreciate was this desk manager telling us that after that night we would have to pay for the room "upgrade" (since it deviated from the Expedia booking-- but it was still a little shabby) and would have to pay for breakfast for the duration of the trip. He did give me the name of the desk person I should talk to about it in the morning. After traveling for 20+ hours, this was not what I would call a very hospitable greeting.

The good news is that things did improve from here. In the morning, the room issue was sorted out promptly, with a smile, and with no extra charges. Breakfast was good. The staff at breakfast was very friendly and helpful with tips on things to do.

On check out, the hotel held my luggage all day so that I was able to tour. No issues there.

Overall, I would say that this is a good budget accommodation for those touring the city (and are not spending much time in the room) or have a one or two night stop-over.

  • Stayed: February 2012, traveled with family
    • Value
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1  Thank Blumagoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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