Staying in a Backpakers' for the first time, I was pleasantly surprised by the friendly staff, the delicious included breakfast and the very welcoming atmosphere that Once had to offer. The optional "No power hour"-activity that prohibits any technological devices and forces you to get to know the other guests better, was such a great initiative! However, great memories was not all we got to take home with us. Unwelcome little bugs chose to share our beds (with three of us) and the results are uncomfortable, itching bites that are still present 10 days after our trip. We slept on the first floor. I do understand that this can be challenging for an accommodation establishment, however it is a challenge that should be monitored and well managed! I believe that the issue will (if not already) be looked into, given the staff is as capable on this aspect as they were on all other service delivering aspects.