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Southern Sun Cape Sun
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Reviews (1,046)
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716 - 721 of 1,047 reviews
Reviewed March 5, 2014

large rooms and good service,
great food and good staff
service is wonderful
breakfast box comes standard thats what i don't like
in room dining is perfect
the restaurant is wonderful with good melodies

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Luzuko N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlydeJong281, Manager at Southern Sun Cape Sun, responded to this reviewResponded June 4, 2014

Dear Luzuko N,
Thank you for taking the time to post a review on the Cape Sun.
We are delighted that you enjoyed your stay with us. Our breakfast boxes are standardised but we have a” Chef on Call” option that can be used for any dietary requirements and personal preferences.
We do hope to welcome you back to the Cape Sun in the near future

Warm regards
Carly de Jong
Rooms Division Manager
Carly.dejong@tsogosun.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2014

Nice property, great location and shuttle to waterfront. Pool was ridiculous; incredibly tiny, indoors on 32nd floor in spa and ice cold. Otherwise rooms nice and breakfast delicious and lobby beautiful with drinks and snacks out all the time.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank chlovis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlydeJong281, Manager at Southern Sun Cape Sun, responded to this reviewResponded June 4, 2014

Dear Chlovis,
Thank you for taking the time to post a review on the Cape Sun.
We are delighted that you enjoyed your stay with us, and would like to advise you of our upcoming refurbishment that will see a makeover of our gym and spa facilities.
We hope to welcome you back in the near future.

Warm regards
Carly de Jong
Rooms Division Manager
Carly.dejong@tsogosun.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2014

Staff are awesome, very helpful. Rooms are spacious and clean. Nicely situated in the heart of Cape Town CBD. We were stranded and couldn't find accommodation anywhere as we had walked out if a crappy hotel, Charlene and Lisa were extremely helpful. The GM Mr Moodley needs to be commended as well!

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank A A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlydeJong281, Manager at Southern Sun Cape Sun, responded to this reviewResponded June 4, 2014

Dear AA,
Thank you for taking the time to post a review on the Cape Sun.
We are delighted that you enjoyed your stay with us, and in particular the warm and friendly service you received from our staff and management. Thank you for your wonderful comments.
We hope to welcome you back to the Cape Sun.

Warm regards
Carly de Jong
Rooms Division Manager
Carly.dejong@tsogosun.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2014

The experience regarding service was very professional, the rooms were neat however it does not seem that the rooms were thouroughly cleaned everyday

I would have liked to have breakfast however did not feel comfortable as my dietary requirements are strictly halaal and i would have appreciated if arrangements were made to cater for my needs

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
1  Thank Safiya P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlene C, Guest Relations Manager at Southern Sun Cape Sun, responded to this reviewResponded April 3, 2014

Dear SafiyaP
Thank you for taking the time to do a review on the Cape Sun.

We are glad that you enjoyed your stay with us and would like to advise you that we do have an option for ordering "halalaal" meals for our strictly halaal and kosher guests. Our "Chef on duty" will be able to assist you with this once you have checked in.

We do hope to welcome you back to the Cape Sun in the not too distant future,

Warm regards,

Charlene Campbell
Guest Relations Manager

e: charlene.campbell@tsogosun.com

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Reviewed March 1, 2014

Our family of four stated at the hotel for five nights. The hotel fell short of my expectations.

The shower is over a 1970s toffee-colored bath, with a shower curtain that leaked each time the shower was used. Bending down to adjust the water using the bath taps is something I did not expect from a four star hotel. A cladding of marble does not compensate. Surely the bathrooms could have been upgraded after 40 years!

There is no on-site parking which means you have to call ahead and wait for your car to be brought to you.

The concierge did not respond to requests for help, which required further calls to help for assistance.

The swimming pool is more like an indoor plunge pool inside the spa.

Externally there are a few tiles missing from the building.

Overall a tired hotel with superficial attempts to make it appealing (such as a pianist playing during breakfast!).

Stayed: February 2014, traveled with family
Thank RobertH16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlene C, Guest Relations Manager at Southern Sun Cape Sun, responded to this reviewResponded April 3, 2014

Dear RobertH16
Thank you for taking the time to do a survey on the Hotel.

We are truly sorry that you did not enjoy your stay with us. We are in the process of finalizing the dates of our refusbishment wich includes all the rooms and bathrooms, all conference facilities and a parking area below the Hotel that will give our guests access to the own vehicles at any time.

We do hope to welcome you back to the Hotel once all the refurbishments have been done.

Warm regards,

Charlene Campbell
Guest Relations Manager

c: 076 176 5379

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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