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“Great accommodation” 4 of 5 bubbles
Review of Canal Quays

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Canal Quays
Certificate of Excellence
Porcupine
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great accommodation”
4 of 5 bubbles Reviewed November 2, 2013

We stayed at the Canal Quays on two occasions in October 2013. One 7 days and the other 2 days at the end of our SA vacation. It's in a good location: only 15 minute walk to the waterfront and 20 minute walk to the green market. The apartment was very spacious and clean. The staff was very friendly and helpful. One of the security guard even walked with us part of the way to the waterfront showing us the way. You can access the river taxi just behind the reception area on the canal leading to the waterfront and it runs every 20 minutes. The apartment has all the amenities of home: washer and dryer in each apartment was highly appreciated.

Room Tip: We were on the six floor the first time and on the first floor the second time. Both were great.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Normand B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mautsane, Public Relations Manager at Canal Quays, responded to this review, December 11, 2013
Thanks for such a great review we appreciate it. Canal Quays recently received the 2013 Agoda.com Gold Circle Award and we are proud that our service offering in Canal Quays is of a high standard. We will keep up the good work and look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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267 reviews from our community

Traveler rating
    102
    108
    37
    8
    12
See reviews for
85
99
7
49
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Paarl/Rsa
Level Contributor
85 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed October 4, 2013

The apartmentt was close to excellent.Spacious,nice interior,enough cuboard space and much better than any ordinary hotel room.We received very good and friendly service when we booked in.I did ask for a room high up ,but instead received room 102 right next to the security desk on the ground floor.They told us there were no rooms availablle higher up.For us it was a pity,because even though our apartment was very lovely,I think we would have enjoyed our 5 nights stay more if we had a apartment on one of the top floors.
Everything you need for self-catering is in the apartment.Lovely bed and linnen.Small but ,nice bathroom.There is a little lack of TLC,but it is small things like ,the wash basin tap falls close every time you open it and you have to hold it open with your hand.The rug-carpet in the lounge needs a very good wash.Small things that needs to be looked at.
The thing that makes room 102 less than excellent is the noise from the security desk at night.
The first night was very bad.We we woken by such a noise that we had to get up and ask them to be more quiet ,twice.They said they had a fire alarm problem.We understood that,but every night we could hear them talk.We got use to the noises after the third night,but it was stiil not nice.
The water taxi is R30 p/p per day and you can use the ticket the whole day.Very nice,friendly and fun.A very fine way to get to the waterfront.Just know you can only use the taxi intill 8`o`clock in the evening,but it is no problem.It is very easy to get a taxi between R30 and R50.
We would stay at the Canal Quays again,but only on one of the top floors.

Room Tip: A room on floor 3 and upwards
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank WillemanEsme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kinghorn
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed August 7, 2013

Great apartment with free wifi and parking. Accommodation is first class and pleasant 15-20 min walk from Capetown city centre and the Victoria and Alfred Waterfront. Canal Boat stops right outside hotel and can take you to centre of Waterfront. 200 metres from International Conference Centre and Capetown Westin Hotel. Apartment serviced daily except Sunday. Very secure and central. Would definitely stay here again if visiting Capetown.

Room Tip: No pool or fitness centre that I know of but could be wrong. Think there may have been small pool o...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gillian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 6, 2013

We booked a studio apartment. Very comfortable. Although a little out of the way the apartment is situated within a 15-20 minute walk of both Cape Town and the V & A Waterfront. Well worth the stay.
Housekeeping is everyday except Sundays.

Room Tip: The view of the canal is not worth it.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
Level Contributor
137 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed July 12, 2013

Excellent accommodation option to spend some days in Cape Town. Apartments are nicely furbished, well decorated and all is functional. Nice staff willing to help behind their responsibilities. Kitchen is fully equipped, dishwasher with cleaning tablets available, washing & drying machines as part of the apartment. It was much better standard that I expected. Location is great - just be prepared that most of taxi drivers or shuttle bus drivers will have no idea how to get there even you give them exact address. It's easily accessible from main Waterfront Area. Just ask security guards to show you safe way how you can walk otherwise if you take the wrong one after it gets dark it might not be so safe (area around and under the bridge). Security guards were very nice and helpful and even walked with us around to show us the way. Please keep on mind that tipping for a coffee is standard everywhere. I do recommend these apartments – and if I will have a chance to come back to Cape Town that will be my option again.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Martin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
Level Contributor
52 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed June 14, 2013

We stayed in a 2 bedroom apartment for 6 nights. We found the apartment to be very comfortably, even luxuriously, decorated and equipped. There was ample space, full kitchen, large beds, and even a washer and dryer. As a family with 2 small children this was the perfect arrangement for our stay in Cape Town.

We were familiar with the area, which helped locate the apartments. For first time visitors, make sure you have a good map and the helpful directions provided by the staff when you book! Sat nav struggles to figure out the route. We loved being close to V & A waterfront (one of our favourite areas). It is only a 10-15 minute walk, although through a less than salubrious empty lot. We were with a large group so we confidently walked to and from the waterfront, both day and night. There is also the water taxi which conveniently stops right outside the apartments. This is a peaceful, short ride along the lovely canals to the waterfront.

The view from the apartments is of the working port which did not bother us, but don't expect postcard views! It is not noisy, though, which was most important to us. We would stay there again!

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sarah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windermere
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed April 21, 2013

We liked the fact we could walk to the V&A or catch the canal boat. We liked the apartment everything you could wish for including a washing machine We liked the security. The staff on the desk all 24 hours plus you needed your room key to operate the lift. If you needed it there was a cleaner every day. Very clean. Plus an under ground car park very coooool & very secure.

The description was harbour view no no no it was a dock yard view!!! Did something get lost in translation? We were high enough up to see over the containers but men are interested in cranes moving containers onto ships and goods trains passing ~~~~ at least mine was!!!! You're out all day so if you are not bothered about the view these are superb apartments ---if you can find them! The directions are completely wrong!! They send you back on the National heading to the airport!!!! You turn LEFT not RIGHT at the end of the N1/N2 and go round the CTICC Turn left at the traffic lights (100mts). Go between the Wiston Hotel and the cticc go up to the roundabout and bear left. The apartments are at the end of a cul-de-sac. We mentioned the wrong directions to the check in staff and they just laughed and said we need to get them changed!

Room Tip: If you are high up you get a view over the containers and can see the sea!
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NevMavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Canal Quays

Property: Canal Quays
Address: 1 Lower Burg Street | Convention Centre Square, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #19 of 128 Specialty Lodging in Cape Town Central
Price Range (Based on Average Rates): $
Hotel Class:4 star — Canal Quays 4*
Number of rooms: 24
Official Description (provided by the hotel):
Escape to a serene location overlooking the beautiful working harbour of Cape Town. Canal Quays is a modern property classically furnished and ideally positioned on the canal waterway. This venue affords guests the comfort of spacious self-catering apartments in a quiet area of the city. Canal Quays is ideal for business and leisure as it's a stroll to the Cape Town International Convention Centre, and within walking distance to the city's financial district and a short drive to various shopping centres, restaurants and major attractions. Each modern apartment is equipped with a kitchen, open-plan dining and lounge areas, including spacious bedrooms, which makes Canal Quays suitable for short and long stays in Cape Town. Our services include pre-arrival grocery shopping, airport transfers, car rental, day tours and sightseeing excursions (charges apply). Personal laundry and dry cleaning services are available upon request (surcharge applicable). ... more   less 
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Also Known As:
Canal Quays Cape Town, South Africa

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