Visited the hotel early in February 2013. We tagged the Winchester on to the end of our South African touring holiday specifically to do the jazz brunch and because of the many good reviews posted about this hotel. First the positives. It is undoubtedly a lovely building, well situated if you don't mind it being in a very busy location, and the room that we were allocated (325) was very nice if you could overlook the fact that the air conditioning was woefully inadequate to cool such a large room. Our problems really began on arrival. Both Cape Town and the hotel were very busy due to a race meeting and a large conference taking place in the City. Our first experience was to queue for fifteen to twenty minutes at the one check in desk that was open. Apparently the other scheduled staff on check in were sick (pity one of the many "customer services managers who were walking the floor didn’t get their hands dirty and help out behind the desk). From there on in virtually every interaction with the staff, apart from the porters, was a joke. For example we went in to the V & A Waterfront in the evening having first checked with the reception that we could call them when we were ready to return. When we did so the somewhat shocked Maître D at the restaurant we were dining at told us that they said they "were too busy" to collect us (this is a 4/5 star hotel!) and that we should "get a cab", (they say in their hotel guide in the rooms that if the driver is busy that they will organise a cab for you, no such offer of was made). The first person we saw when we got back to the hotel in the cab was the driver who was too busy to pick us up. When we did get to the brunch on the Sunday, despite making the booking seven or eight months before we were tucked away behind a pillar and could not see anything. We complained and, typically, the person that went to talk to the manger to see if she could do anything about the table did not even come back to us. The brunch was excellent as was the music but by then our experience of the Winchester has somewhat soured it. On our last morning it two me three attempts, two waiters and half an hour to get a cup of coffee on the veranda. We loved Cape Town and South Africa and will return but we will not stay at the Winchester again it was the poorest customer experience that we have had for a very long time.
- Official Description (provided by the hotel):
- Winchester Mansions is an iconic building on the seafront in Cape Town within close proximity to the V&A Waterfront and Cape Town International Airport. Free shuttle service to the Waterfront, free wifi internet access in public areas are standard. This landmark hotel offers classic elegant rooms, many boasting stunning sea views. Facilities include a heated pool, relaxing treatments in the Ginkgo Spa, signature dishes from award winning Harveys Restaurant & Bar as well as full service conferencing. Cape Town's most famous and longest running Jazz brunch is hosted at Winchester Mansions every Sunday of the year. The monthly Grapes, Gourmet and Gallery evenings draw large numbers of food & wine lovers and art aficionados. Winchester Mansions - Part of the Journey ... more less
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- Also Known As:
- Winchester Mansions Hotel Cape Town Central
- Winchester Mansions Cape Town, South Africa