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Winchester Mansions
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Reviewed January 7, 2012

For around $200/night, we found this hotel to be as beautiful, with as great a location as a much more expensive hotel. It is right on the ocean, the flower filled inner courtyard is a great place for breakfast, the rooms are beautiful, spacious, and unique, and the staff is extremely nice and helpful. We had a great stay.

  • Stayed: December 2011, traveled as a couple
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1  Thank buppiti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NilsHeckscher, General Manager at Winchester Mansions, responded to this reviewResponded January 12, 2012

Dear buppiti

Thank you for taking the time to review us. It is great to hear that you enjoyed your stay. The value for money aspect you highlight is close to my heart as I want our guests to feel exactly like that. During my recent sales trip to the US I tried very hard to convince potential guests that at our level one can get a good package of service and class. I hope you can tell more people about your experience. I look forward to welcoming you back to Winchester Mansions.

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Reviewed January 7, 2012

Booked this hotel off the web after reading the reviews here. Needed somewhere relaxing, with good food and within striking distance of everything we needed to do. Booked a balcony room overlooking the sea for a stay taking in Christmas and New Year.
On arrival, the room was double booked but Mandia (deputy GM) was on hand to ease our passage with an upgrade to the 'Robben Island Suite' at no charge, so we were not disappointed. The rooms overlooked the sea and the promenade and I would certainly recommend you pay the few pounds extra for that view - especially the evening when the sun is setting.
The hotel is built around what looks like a tuscon courtyard, which is beautiful and a wonderful place to start your day with breakfast. This area is very very reminiscent of the Raffles Hotel in Singapore, although on a smaller scale. The hotel restaurant 'Harveys' is great. The food is very good, the service is superb and attentive led by by Dominic and his team. There is a sufficient choice of wines. The tables overlook the road and out towards the sea and the promenade, giving an intimate air but able to see the views. The bar, opposite the restaurant, is a little different. It is very very popular with the locals and locally based tourists, especially at lunchtime and in the early evenings. Therefore it can become quite crowded and the service can be slow. However, it is obviously one of the ways that this hotel makes additional revenue so it won't change - you just have to live with it. The ambience out on the small balcony, especially for sundowners is superb, and even if there isn't a table, wait a while the throughput means there are always people coming and going, so you will get one after a while. Great place to sit with a long G&T and 'watch the world go by'!
The hotel runs free shuttles to wherever in Cape Town. Be aware that they have only two vehicles and two drivers on shift, so you will have to plan ahead, or just walk! You are about 30-40 mins stroll away from the V&A waterfront. The hotel can book excursions for you, and the front desk staff of Jason, Craig and Fabienne are polite, efficient, helpful and more importantly appear genuinely friendly and care about you and your stay! Well done guys. However, when we booked a picnic lunch for a walk over to Cape of Good Hope it wasn't prepared. So when I approached the morning chef 'Jade Young' and asked why, his reply of "it's one of those things" shows that perhaps everything in the hotel is not a 'joined up' as you may think. That said, this was the one incident which really gripped us and hopefully he is not allowed to interact with the customers again. There was a bottle of wine and chocolates in our room on our return - it would appear that the rest of the staff cared.
And that is really what this hotel is about; yes it's a great building, in a great location with great food and rooms, but without the staff who make it appear like a friendly guest house, as opposed to the largish hotel it is, it would be nothing. Thoroughly recommend a stay, long or short stop, we will return!

Room Tip: Make sure you overlook the promenade and the sea - other rooms don't look onto much else other than other buildings!
  • Stayed: January 2012, traveled as a couple
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Thank Travelists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2012

We stayed six nights at the Winchester Mansion and found the location to ideal. Close enough walk to V & A waterfront (they also have a regular shuttle); near some pretty fantastic restaurants (La Perla to name one) which are also within walking distance,; and close enough to be able to hike up Signal Hill and Lion's Head. Straight across a relatively quiet (traffic-wise) boulevard from the crashing surf of the Atlantic Ocean. Although we did have a car (highly recommended) to access Table Mountain and other more distant sights such as Camps Bay, Hout Bay and Kirstenbosch Botanical Gardens, it wasn't necessary as the "Big Bus" tourist bus stops right in front of the hotel and provides access to most tourist sights.

Our room was fantastic; an older more victorian feel, with a sitting room, sun room (dining room/second single bedroom), large master bedroom and huge bathroom. we looked over the front of the hotel so could see both sunrise and sunset from our front windows. The hotel also has a pretty funky bar which seems to be very popular with tourist and locals alkie as it opens up onto views of the sunset.

Highly recommend this site and would, without a doubt, stay here next time we are in Cape Town.

Room Tip: Ask for a room facing the front of the hotel, so you can see sunrise and sunset from room.
  • Stayed: November 2011, traveled with family
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Thank madelineped
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NilsHeckscher, General Manager at Winchester Mansions, responded to this reviewResponded January 12, 2012

Dear madelineped

I just read your review and thank you for taking the time to do that. It is great to see again and again that our location is being appreciated. The City Sightseeing bus across the road picking guests up and dropping them off after the best way to see the city is a great plus for us. It sounds like you really made the most of your stay with walks and hikes etc, Cape Town is a great city offering all of these. I hope we’ll be able to welcome you back soon.

Kind regards from sunny Cape Tow

Nils Heckscher - MD

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Reviewed January 5, 2012

The four of us enjoyed a three-day return stay at the Mansions in mid-December and have absolutely no complaints what so ever. The rooms were just as comfortable and tastefully, yet sensibly furnished as the last time (2008) - they showed no signs of neglect (which, sadly, you do sometimes see upon revisiting a place) and were kept suitably pristine by the exceedingly (and unpretentiously) friendly staff, whose colleagues in the hotel restaurant and reception shared their attitude towards the guests. Breakfast (from a very well-stocked buffet that also offers made-to-order eggs, tomatoes etc.) in the peaceful courtyard could be said to be reason enough for staying at the Mansions. We only dined in the restaurant on the last night, but we nevertheless recommend it to both guests and diners-only alike - the menu is diverse and not all that heavy on your wallet and our meal was served by a most attentive staff (even though we were seated outside, on the sea-facing patio).

Room Tip: Rooms 17 and 19 (on the 2nd floor) face inland, but are reasonably quiet, well-lit and (presumably) just as comfortable as any other standard room at Winchester Mansions.
  • Stayed: December 2011, traveled with family
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Thank JFHammeken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NilsHeckscher, General Manager at Winchester Mansions, responded to this reviewResponded January 12, 2012

Dear JFHammeken

Thank you for the review. I am delighted to hear that our annual and in between maintenance work is bearing fruit and is being recognised. I personally am very conscious of the ongoing need to maintain our facilities. I agree that unfortunately some colleagues seem to not feel the same way. I hope we will be able to welcome you back to Winchester Mansions again real soon!

Greetings from sunny Cape Town

Nils Heckscher - MD

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Reviewed December 29, 2011

We really enjoyed our stay at WM - the staff were super helpful with all our questions as well as my dietary requests. The hotel is personal without feeling crowded and small, and the location is fantastic. They had an excellent breakfast, in a really lovely courtyard. We enjoyed it thoroughly.

  • Stayed: December 2011, traveled as a couple
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Thank SwedenInternational
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NilsHeckscher, General Manager at Winchester Mansions, responded to this reviewResponded January 12, 2012

Dear Swedeninternational

Thank you for your lovely review. Please come back real soon!

Nils Heckscher

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