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“Wow...tion ! - Accomodation / Location / Attention / Emotion”
Review of Waterfront Village

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Waterfront Village
Ranked #68 of 110 Hotels in Cape Town Central
Reviewed July 27, 2013

We stayed for 5 nights (July, 22nd to 27th) at this superb, spacious, modern and nicely decorated two bedroom apartment. The WOW effect was inevitable as we entered the property. Our children (9 and 11) loved it! Nice view from both bedrooms, living room and dining room (6 Seat Dining Table) and balcony (another 6 Seat Dining Table). The apartment is only a short ten minute walk on a safe and beautiful Canal walkway to the One and Only Hotel where you can enjoy a dinner at Nobu or Reuben's. Besides that, we were in V&A, a wonderful area in this amazing city! Special thanks to Rezah, at the reception, who booked our tours, transfers and helped us interacting with the airline to solve the problem with our damaged baggage. I will certainly be back : to visit Robben Island (closed in our last day because of the weather) , to use the Cable Car to Table Mountain (closed for maintenance) and to enjoy the beaches in a warmer weather. To summarize it, nice city, wonderful people and great accomodation. That´s why "wowtion"!

  • Stayed: July 2013, traveled with family
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1  Thank phabreus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaterfrontVillage, Manager at Waterfront Village, responded to this reviewResponded August 8, 2013

Dear phabreus, thank you for taking the time to share your experience with other TripAdvisor users. Thank you for giving Rezah such a lovely compliment, we are indeed very proud of him and the rest of our team. We do hope to welcome you back for a future stay with us.

Kind regards
Johadrie de Villiers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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391 - 397 of 651 reviews

Reviewed July 9, 2013

Apartment are very nice & clean., Location is good. 5-7 mins from V & A Waterfront.
For Breakfast, One need to walk 10-12mins to have it in nearby One & Only Hotel.
Breakfast served is very good...
Overall a Very good experience.

Room Tip: Rooms on a Higher Floor
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  • Stayed: June 2013, traveled with family
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1  Thank Mumbai89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2013

We booked a 2BR/2BA apartment for 2 couples and got 2 very large suites with a huge terrace overlooking the Waterfront Marina and the One&Only hotel. Turned out that both Bon Jovi and Justin Bieber were staying there and were to play at the Stadium - so we experienced extreme security and the distant sounds of both concerts (Bon Jovi good even at a distance, Bieber seemed to excite the 12 year olds to screaming). Apartment was clean and maintained daily (which we did not expect). It would have been better if there was a manual to explain how to use the AirCon, the TV, and the radio. We had a minor failure with the safe, but it was a dead battery and was rectified in only a few minutes. Having used vacation apartments all over, we were somewhat disappointed with the kitchen equipment - it appeared to have a lot of things, but a lot that we would have used were not provided. They did provide bath amenities, and dishwasher pucks. It was great to have a full laundry, but we had to buy laundry soap (expected). We were definitely able to walk to the ferry to Robben Island, to the Victoria & Alfred Wharf Shopping area (huge), and to lots of good restaurants. Biggest surprise for Canadians and Australians was the prices of things - all extremely reasonable by our standards. Staff for the apartment office were friendly and helpful. Too bad wifi was only available in the reception area for free, it was unreasonably expensive for the apartment, so we did not buy it as an extra.
All in all a great experience which we would recommend to apartment-style travelers. Be patient, it's still Africa.

Room Tip: Ask for 2nd floor or higher to get a better view over the marina. If you have the money, go for a p...
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  • Stayed: May 2013, traveled as a couple
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1  Thank Ellen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2013

Perfect for two couples travelling together,2 bed 2 bath,it was well suited for our needs.A manual with instructions for air con,cook top etc would have been useful and time saving. Location and proximity to points of interest and the HOHO bus pick up point was perfect. The only thing that would of enhanced our stay would have been the convenience of WiFi in the apartment.Staff at the complex were all friendly and approachable.Would recommend if looking for the self catering option although as Australians we found Cape Town remarkably inexpensive so eating out was very cheap.

  • Stayed: May 2013, traveled with friends
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Thank stalks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2013

I looked at 3 1-bedroom appartments, 2 in Juliet and Helensee 002. I took the latter which was significantly bigger than the 2 in Juliet, which were quite small.

The location is excellent, but unfortunately management is rather poor. Check in took ages, only one key could be found and reception seemed rather chaotic. I was prepared for this from other TRipAdvisor reports, but it was still a little annoying.

However, the appartment was very good; well fitted and finished - and serviced daily, although tea/coffee were not replenished. The TV selection was pretty poor given the price point of the accomodation.

Room Tip: Ask to see the rooms first if possible. Rooms higher in the alphabet seem to be newer
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  • Stayed: June 2013, traveled as a couple
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2  Thank dave s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaterfrontVillage, Manager at Waterfront Village, responded to this reviewResponded June 17, 2013

Dear Valued Guest

Thank you for taking the time in giving feedback on your experience of your recent stay with us. My apologies for the lengthy check in procedure and also for only getting 1 key. I will inform the owner of your feedback relating to the selection of TV channels as well. We will ensure our staff gets the necessary training to improve the check-in procedure. We do offer a speedy check-in service for clients who pre-book in advance. This might be an option to look at for a future stay.

Kind regards
Johadrie de Villiers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2013

As previously I was not escorted by the receptionist to my apartment but rather by a security guard.It was already about 11pm and the lights was not properly prepared and checked....light mains were not on, TV was not working, heaters were not switched on. Lamp shades were missing. We had to fumble around for almost 2 hours before getting settled.
The quality of the apartment was poorer than my previous stay. I booked through bookings.com even though it was cheaper through Agoda as I was prepared to pay for the best. I was certainly disappointed by this. We love this place except in future I will make certain that I get the right apartment and price. Overall great and convenient.

Room Tip: Choose the newer apartments..
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  • Stayed: May 2013, traveled with family
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1  Thank Royram53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaterfrontVillage, Manager at Waterfront Village, responded to this reviewResponded May 30, 2013

Dear Valued Guest

thank you for feedback on your recent stay with us. The gentleman that took you to the apartment was not a security guard, but our night receptionist. As all our apartments differ in interior furnishings, and the different blocks do offer different views, you are more than welcome to request a specific block or apartment when making your booking with us, and should it not be available, we can accommodate you in a similar property.

Kind regards
Johadrie de Villiers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2013

Great location, walking distance to the Waterfront, two oceans and the Cape Town international convention centre.

Staff are extremely good and the unit was clean and well equipped. What was also great is the units come with a full kitchen which is rare for cape town and the price

  • Stayed: May 2013, traveled on business
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1  Thank Riccardo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaterfrontVillage, Manager at Waterfront Village, responded to this reviewResponded May 30, 2013

Dear Valued Guest

Thank you for sharing your thoughts on your last stay with us. We are pleased to see that you enjoyed all the services and facilities provided. We do hope to welcome you back in the near future.

Kind regards
Johadrie de Villiers

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waterfront Village

Address: Mind Pearl House West Quay Road | V & A Waterfront, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Luxury Hotel in Cape Town Central
#27 Family Hotel in Cape Town Central
#44 Romantic Hotel in Cape Town Central
Price Range: $155 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Waterfront Village 4*
Number of rooms: 90
Official Description (provided by the hotel):
Waterfront Village, situated on the water’s edge in the picturesque V&A Waterfront Marina, next to the Cape Grace Hotel and One&Only, offers guests Standard, Luxury and Deluxe apartments offering superior services and facilities. Guests are spoilt for choice with our selection of one to three bedroom apartments, providing a wide selection of accommodation that will suit their individual requirements. Guests will enjoy access to our on-site reception, swimming pools and gym. An abundance of shops and restaurants are available within walking distance. Crafted around tranquil waterways the inspired architecture maximises the panoramic views, creating international desirability. ... more   less 
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Also Known As:
Waterfront Village Hotel Cape Town Central
Waterfront Village Cape Town, South Africa

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