The price of this hotel will have you expect a great experience, but it struggles to meet them. The front desk staff are uninterested and unwilling to meet your demands however small they might be.
As we arrived we found our room facing the square. So far so good. What you might want to consider before booking this kind of room is that music will be played right outside and the sound proofing of the windows is completely lacking. We asked to be given a more quiet room, but efter saying they would look in to it. We never heard a word from the staff after this point.
They will tell you that there is wifi in you room but don't get too excited as the wireless router must be placed on Robben Island.
The rooms are not at all fourstar with bathrooms that could definitly use some refurbishing.
The staff at the front desk (except the girl at the travel desk) were not at all helpful. E.g. we had made arrangements of our own to go to Robben Island. When asking from where the ferry leaves the answere was that there was no chance of getting on since it was fully booked. Thanks, but that wasn't really my question.
Location and breakfast was great, but if you are looking for value for money or have high expectations this is not the place to stay.
- Official Description (provided by the hotel):
- This luxury hotel is perfectly situated in the heart of the Victoria & Alfred Waterfront.Framed by the ocean and Table Mountain, the elegance and luxury of the Victoria & Alfred Hotel is rivaled only by its relaxed atmosphere and warm personal service.With 94 spacious bedrooms - It’s the detail that gives the Victoria & Alfred Hotel its elegance, intimacy, romance and reputation. ... more less
- Reservation Options:
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- Also Known As:
- Victoria Alfred Cape Town
- Victoria & Alfred Hotel Cape Town, South Africa