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“Brilliant Staff & Location”

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Victoria & Alfred Hotel
Ranked #24 of 111 Hotels in Cape Town Central
Certificate of Excellence
Reviewed November 23, 2013

This hotel is fantastic. We had 3 nights here and we loved it. The view from our room was of Table Mountain which you can't beat. The room size was exceptional.
The staff were accommodating & friendly. I would recommend to anyone as it's a winner on every level

Stayed: November 2013, traveled as a couple
Thank JVR_27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Victoria & Alfred Hotel, responded to this reviewResponded November 25, 2013

Good day

Thank you very much for the lovely review, I'm very happy to hear that you've enjoyed your stay!

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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852 - 858 of 1,540 reviews

Reviewed November 23, 2013

My husband and I stayed at the V&A Hotel for 1 night in November 2013 when we passed through Cape Town on our way home from St Helena. We arrived at the hotel before 8am and our room wasn't ready so we were asked to take a seat in the lovely breakfast area and had a coffee and a glass of bucks fizz while we waited. We were also given codes in order to make use of the hotel's wifi system if we wanted. We weren't kept waiting too long and when our room was ready we were shown up to it.

It was a large, spacious room, Spotlessly clean and with everything you'd expect in a nice hotel. The bed was comfortable and the bathroom large with good toiletries.

All the staff we interacted with were friendly and attentive.

Would definitely stay again.

  • Stayed: November 2013, traveled as a couple
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Thank Emma W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Victoria & Alfred Hotel, responded to this reviewResponded November 24, 2013

Dear Emma

Thanks for having taken the time to write a review in respect of your recent stay at the V&A Hotel. I'm glad to hear that you enjoyed your stay and that the hotel staff were so helpful in getting the room ready for your early check-in. We hope to welcome you back on your next visit to Cape Town.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 22, 2013

Just returned from 5 nights at the Victoria and Alfred, fabulous location, wonderful Felicity from guest services arranged all the restaurants we wanted to go to, even getting the same room we has last year as we had requested, the staff were as before very friendly and attentive especially in the restaurant.

Unfortunately during this stay we had some 2000 Rand stolen from our sons room, from two different places, so the thief obviously had plenty of time to do through all the bags, for all we know the same was done to our room but we keep everything in the safe.

We called the duty manager and filled out a report, every day we asked what was happening but to be honest we felt we were just receiving platitudes.

We had not read the Tripadvisor report showing that another of the members had had the same thing happen to them.

A lovely hotel with in general excellent staff, but there are no cameras in the corridors, which would immediately eliminate the stealing problem, as they would see who went into the room; even while we were waiting outside our sons room, we watched a maid open a room and another man went in and came out a couple of minutes later.

I feel that a lack of security investment spoils what would otherwise be a perfect hotel.

Room Tip: Ask for a room on the 1st floor, and if possible with a Table Mountain view.
  • Stayed: November 2013, traveled with family
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1  Thank GME928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Victoria & Alfred Hotel, responded to this reviewResponded November 28, 2013

Good day

Thank you very much for having taken the time to write this lovely review on your stay at the V&A Hotel. I will certainly pass thanks on to Felicity who arranged your day activities. With regard to the theft, we're currently investigating and will be in direct contact with you.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges

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Reviewed November 17, 2013

V&A Waterfront is the perfect place to stay in Cape Town! The view to both table mountain and a part of the harbour made our stay in October unforgettable. We stayed there at the beginning of our round trip for six nights and before leaving South Africa for another two nights. Every single person of the staff was so attentive, so friendly... the service was superb! They assisted us with everything and made our stay entirely memorable. Don't change anything. We will come back!

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank glammert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Victoria & Alfred Hotel, responded to this reviewResponded November 19, 2013

Dear Gita

Thanks for the kind words and the lovely feedback on the V&A Hotel. Your compliments with regards to our staff, service and facilities are greatly appreciated and I'm very happy to hear that you enjoyed your stay.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2013

We booked the Victoria and Alfred hotel on the recommendation of a friend. I now owe him dinner. Superb central location, great dining and well appointed rooms. The staff was very friendly and helpful. We stayed four nights and then it was a wonderful beginning to our South African holiday.

  • Stayed: November 2013, traveled with friends
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Review collected in partnership with this hotel
Thank Tic_Taverman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Victoria & Alfred Hotel, responded to this reviewResponded November 19, 2013

Good day

Thanks for the wonderful review and I'm glad you owe your friend dinner now - hope you get to enjoy it with him! Thanks for the lovely feedback, we hope to welcome you back on your next visit to Cape Town!

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2013

We stayed at the V&A hotel at the end of October. It's location on the waterfront is perfect. There must be 80 restaurants in that area. It is also within walking distance of the Hop On Hop Off bus that tours the city. The staff is very attentive, and Leisl, the concierge was very helpful in setting up our reservations. The breakfast, that is included, was far better than any breakfast I've had at other hotels. The dinner we had at the OYO restaurant was delicious and we ate it outside on the harbor, where there were seals entertaining the customers. I would highly recommend the V&A hotel to anyone visiting the area.

Room Tip: Don't worry about bringing an electrical outlet adapter, the rooms come furnished with them alre...
  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank CaptDave_77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Victoria & Alfred Hotel, responded to this reviewResponded November 19, 2013

Good day

Thanks for the lovely review on your stay at the V&A Hotel. I'm glad to hear that you enjoyed the meals at OYO Restaurant and will also pass compliments on to Liesl for assisting in arranging your day tours and activities. We look forward to welcoming you back on your next visit to Cape Town.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

As a mother travelling with three young daughters, I chose this hotel due to the location and security. We stayed for 4 days and just loved it. The location is excellent both for doing day trips with our rent a car and for walking around the waterfront. I found the staff to be very accommodating, especially so on our last morning! We had an early flight to catch so the receptionist suggested they pack breakfasts for us to eat on the way! It was fantastic to be handed these gifts at 4 AM in the lobby!

The room was very large and clean. Just perfect.

The breakfast buffet was excellent and included everything imaginable!

There is no need for us to look for another hotel in Cape Town during our next visit, we will definitely stay here again!

  • Stayed: October 2013, traveled with family
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Review collected in partnership with this hotel
Thank LisaTribe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Victoria & Alfred Hotel, responded to this reviewResponded November 19, 2013

Dear Lisa

Thanks for the lovely review on your stay at the V&A Hotel. I will certainly pass the compliments on to the staff. I'm very happy to hear that you and your family enjoyed your stay at the V&A Hotel and that the location was ideal with your young children.

We look forward to welcoming you back on your next visit to Cape Town!

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Victoria & Alfred Hotel

Address: On the Waterfront Pierhead, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Cape Town Central
#21 Family Hotel in Cape Town Central
#24 Luxury Hotel in Cape Town Central
#27 Romantic Hotel in Cape Town Central
#30 Business Hotel in Cape Town Central
Price Range: $192 - $497 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Victoria & Alfred Hotel 4*
Number of rooms: 94
Official Description (provided by the hotel):
This luxury hotel is perfectly situated in the heart of the Victoria & Alfred Waterfront.Framed by the ocean and Table Mountain, the elegance and luxury of the Victoria & Alfred Hotel is rivaled only by its relaxed atmosphere and warm personal service.With 94 spacious bedrooms - It’s the detail that gives the Victoria & Alfred Hotel its elegance, intimacy, romance and reputation. ... more   less 
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Also Known As:
Victoria Alfred Cape Town
Victoria & Alfred Hotel Cape Town, South Africa

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