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“Best Location in Cape Town”

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Victoria & Alfred Hotel
Ranked #25 of 109 Hotels in Cape Town Central
Certificate of Excellence
Mansonville
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Best Location in Cape Town”
Reviewed November 12, 2013

This hotel offer a lot, situated in the harbor you have the choice of everything nearby, bars, resto, shopping to every budget all within walking distance and always safe, you can also book all kind of excursion including Roben Island on premises. Try to stay in the loft room (like home) bar service is OK, breakfast, lunch and diner food and service are excellent.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank VinceCadoret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Victoria & Alfred Hotel, responded to this review, November 19, 2013
Dear Vince

Thanks for the wonderful review on the Victoria & Alfred Hotel. I'm glad to hear that you found the location to be convenient and the service good. We hope to welcome you back again on your next visit to South Africa.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (456)
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English first
Johannesburg
1 review
Reviewed November 12, 2013

The hotel is amazing, everything you want will be made available to you. The food is also amazing five star quality. The staff is absolutely amazing, friendly and helpful they are always on the ready to help and make the experience at the hotel wonderful. The hotel is nice and quiet, relaxed and calm. The location of the hotel is wonderful close to a lot of places making the stay at CPT very enjoyable. Unforgettable experience at the hotel.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Victoria & Alfred Hotel, responded to this review, November 19, 2013
Dear Linda

Thanks for having taken the time to write this lovely review on your recent stay at the V&A Hotel. We hope to welcome you back again on your next visit to Cape Town!

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 11, 2013 via mobile

Had a great stay. Room servuce was great nothing a provlem. Food was excellent the triple deck sandwich wasone of the best i have had. The view from the room was great. Location very central. Only a short walk to the city.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Briantrue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Victoria & Alfred Hotel, responded to this review, November 19, 2013
Good day

Thanks for the wonderful review on the V&A Hotel. Your feedback allows me to monitor our service levels to guests and I'm very happy to hear that you enjoyed your stay.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Godalming, United Kingdom
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 10, 2013

This was a former rope storage warehouse and had been beautifully restored. A charming centrally located hotel, with direct access to all the waterfront ameneties. In no way does this feel like being in a shopping mall-there are African bands playing outside,and a wonderful buffet breakfast including oysters and champagne can be enjoyed whilst facing the harbour or Table Mountain.. Staff are very helpful,and with such a central location taxis are not required.The swimming pool and fitness suite are directly across the road at the sister hotel, a charming boutique hotel with a lovely garden where Vand A guiests are very welcome.Security at the hotel is ever present, discreet and reassuring. Visit the food and craft market next to the Hotel. The huge fresh fish food platters are £15 for two and provide a spectacular photograph!!We will stay here again when we return to Capetown.

Room Tip: Rooms either face the piazza where there is plenty of activity but there is no problem with noise. T...
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joan And Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, at Victoria & Alfred Hotel, responded to this review, November 19, 2013
Dear Joan and Mike

Thank you for the lovely review on your recent stay at the V&A Hotel. I'm very happy to hear that you enjoyed your stay and hope to welcome you back again soon!

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 10, 2013

Our stay was brief and the location was great. The service at the hotel was ok, nothing special. The morning breakfast staff at times seemed "troubled" or upset that we were there. We debated staying at the Cape Grace and in hindsight I wish we had. We had just come from 2 weeks in Botswana staying at amazing lodges and our experience at V/A was a little disappointing. Our driver from the hotel that picked us up at the airport was the one exception. He was kind and courteous. I would not recommend this hotel, location wise it is superior but if you are looking for a better service experience consider other options.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spindygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Victoria & Alfred Hotel, responded to this review, November 19, 2013
Good day

Thanks for having taken the time to write this review on your stay at the V&A Hotel. Thank you also for bringing the service levels you've experienced during your stay to my attention. This is certainly not acceptable at the V&A Hotel, but thanks for the feedback as this allows me to monitor our service levels to guests and I will certainly investigate.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
72 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 10, 2013

We thoroughly enjoyed a two night stay at this hotel. The location is ideal for waterfront exploration and a very easy walk to the boats to Robben Island. The 'Hop-on Hop-off' city tours bus terminal is an equally easy walk away so we could visit all Cape Town sights setting off on foot from the hotel.
The Hotel was very good - our mountain facing room was as promised and the scene was beautiful. We found the OYO restaurant very good for breakfast, lunch and dinner and all staff in the hotel were helpful and courteous.
The room was spaceous and comfortable with all expected amenities. Didn't find the pool - but then to be fair we didn't search for it either - our brochure did state there was one though.
My only minor crtiticisms were that the bathroom was a bit tired and that we, too, had difficulty buying stamps for postcards. We were directed to a store in the mall, who directed us to the post office. Think the hotel should consider providing this service which is a standard expectation for a hotel in a tourist area.

Room Tip: Mountain facing have lovely views across the harbour to Table Mountain
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cathy_Bob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Victoria & Alfred Hotel, responded to this review, November 10, 2013
Dear Cathy

Thank you very much for having taken the time to write this wonderful review on your recent stay at the Victoria & Alfred Hotel. I'm glad to hear that you have enjoyed your stay and thanks for bringing the postage stamps situation to our attention - we have now changed our system to make it more convenient for guests.

We hope to welcome you back on your next visit to Cape Town!

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
398 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed November 9, 2013

The location of the Hotel is great! On the Waterfront open till 11.00 pm with plenty of great restaurants- great seafood and close to the Robben Island ferry. Totally safe. Good rooms as long as you are not on the 3rd floor- there the rooms as they have a sloping roof are 1/3rd smaller. We felt cheated! We stayed 5 nights and they refused to change our rooms! It was a horrible feeling on an otherwise great holiday. They need to be transparent about their policies!
rest was good- rooms nice, breakfast spread great.

Room Tip: Ensure you dont get a 3rd floor room
See more room tips
  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KanwarTavy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Victoria & Alfred Hotel, responded to this review, November 11, 2013
Good day

Thank you very much for having taken the time to write a review on your stay at the V&A Hotel. I'm glad you found the location of the hotel to be convenient. I've investigated with regards to the room move mentioned and the hotel advised that during your stay they were fully booked and did not have rooms available on the first or second floor. I hope this did not negatively impact on your stay at the V&A Hotel and we hope to welcome you back on your next visit to Cape Town.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Victoria & Alfred Hotel

Property: Victoria & Alfred Hotel
Address: On the Waterfront Pierhead, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Cape Town Central
#21 Family Hotel in Cape Town Central
#25 Luxury Hotel in Cape Town Central
#27 Romantic Hotel in Cape Town Central
#30 Business Hotel in Cape Town Central
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Victoria & Alfred Hotel 4*
Number of rooms: 94
Official Description (provided by the hotel):
This luxury hotel is perfectly situated in the heart of the Victoria & Alfred Waterfront.Framed by the ocean and Table Mountain, the elegance and luxury of the Victoria & Alfred Hotel is rivaled only by its relaxed atmosphere and warm personal service.With 94 spacious bedrooms - It’s the detail that gives the Victoria & Alfred Hotel its elegance, intimacy, romance and reputation. ... more   less 
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Also Known As:
Victoria Alfred Cape Town
Victoria & Alfred Hotel Cape Town, South Africa

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