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“Great hotel in an excellent location” 4 of 5 bubbles
Review of Victoria & Alfred Hotel

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Victoria & Alfred Hotel
Ranked #26 of 106 Hotels in Cape Town Central
Certificate of Excellence
Denver, Colorado
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Great hotel in an excellent location”
4 of 5 bubbles Reviewed June 23, 2013

V&A Hotel on the waterfront is a terrific choice if you are a tourist in Cape Town. The city seems more like California's Monterey Peninsula than Africa, and the waterfront is newly developed and beautiful. The V&A is in the middle of the waterfront development, with spectacular views of the water and of Table Mountain behind the city. It is fairly new, modern and very upscale. The staff is uniformly friendly and helpful (like almost everyone we met in South Africa), the rooms are modern and comfortable, and the restaurant is very good. There are also many food and shopping options immediately outside the door, as well as the boat terminal for Robben Island tours (highly recommended). Cape Town is a fabulous place and everyone in our group of 14 loved the city and the hotel. We would definitely stay there again.

Room Tip: Ask for a room on the back side of the hotel facing Table Mountain and the water. We were on the fr...
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  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Danny562
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Victoria & Alfred Hotel, responded to this review, July 9, 2013
Dear Danny

Thank you for having taken the time to write this wonderful review in respect of your stay at the Victoria & Alfred Hotel. I'm glad you enjoyed your stay at the hotel and we hope to welcome you back on your next visit to Cape Town!

Kind regards
Neil Markovitz
Managing Director
Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,413 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (440)
Date | Rating
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English first
Riyadh, Saudi Arabia
Level Contributor
83 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed June 23, 2013

Excellent Hotel Location in heart of Waterfront!

you'll not find any other Hotel in the Heart of waterfront with this facility & rate!
Very nice room & large overlooking to the Table Mountain, spirit Bathroom & Shower Room.
Large room in the center of Waterfront surrounded with many restaurants, cafes, Shopping & Entertainments.
Free & secure Parking , free WIFI.
The Breakfast is Amazing with many buffet selections & Hot Items to order with amazing view of Table Mountain.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Thamer-Awliya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Victoria & Alfred Hotel, responded to this review, July 8, 2013
Good day

Thank you very much for your wonderful review on the Victoria & Alfred Hotel. Your complimentary remarks regarding our facilities & services are sincerely appreciated.

Kind regards

Neil Markovitz
Managing Director
Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, Massachusetts
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed June 20, 2013

The reason to stay in this hotel is for the location - the Waterfront is touristy but safe and plenty of restaurants to choose from at night. Otherwise the hotel is overpriced for the service/amenities we experienced. The rooms were nothing special (no character or charm, but generally clean). Food was average/below average - cold buffet at breakfast (surcharge for hot items) and some minor issues with flies around the spread; dinner was also average/below average (stale bread). Biggest complaint was the staff - I echo the remarks of a prior reviewer about rudeness, especially among reception/front desk staff. I have rarely experienced such unhelpful behavior at a hotel in this price range, and expected much better treatment (civility, at a minimum). These comments are based on multiple interactions, not just a one-time fluke with someone having a bad day. We had dinner one night at Cape Grace and wished we had spent a bit extra to stay there; quality and warmth were head-and-shoulders above V&A. Bottom line: if you want to stay at the Waterfront but can't afford the Cape Grace, try this hotel but don't expect to be blown away.

Room Tip: Believe that rooms get smaller as you move up. Our room on the first floor had higher ceilings and m...
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  • Stayed May 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Kelly6871
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stankobrin, Marketing at Victoria & Alfred Hotel, responded to this review, July 1, 2013
Dear Kelly

Thank you for having taken the time to write this review which affords us the opportunity to monitor our service levels. We will be contacting you offline for further information regarding your experience at the Victoria & Alfred Hotel.

Kind regards
Neil Markovitz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
318 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
5 of 5 bubbles Reviewed June 19, 2013 via mobile

Spend 5 nights staying in May.
Staff make all the difference. All the staff demonstrated exceptional skills and had a "Care Factor"
Rooms good however try for a front room overlooking the harbour.
Close to really good shopping.
Highly recommended

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Coroona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Victoria & Alfred Hotel, responded to this review, July 8, 2013
Good day

Thank you very much for your lovely review on the Victoria & Alfred Hotel. I will certainly pass your compliments on to the staff at the hotel.

We hope to welcome you back to the V&A Hotel on your next visit to Cape Town!

Kind regards
Neil Markovitz
Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, New Zealand
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed June 16, 2013

This is a very high quality establishment – the location is ideal, the rooms are large, modern and well serviced, the beds are comfortable, and the buffet breakfast must be the best of any hotel in South Africa. Unfortunately, some (but not all) of the staff have acquired an attitude – very snobby. I don’t know what their problem was and I don’t care. Having said that, management was very good in helping us adjust a few attitudes during our stay. This issue was limited to female staff, the male staff were universally professional.

Stayed April 2013, traveled as a couple
Helpful?
Thank pissandmoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Victoria & Alfred Hotel, responded to this review, July 8, 2013
Good day

Thank you for having taken the time to write a review in respect of your stay at the Victoria & Alfred Hotel. This gives me the opportunity to monitor our service to you, the guest.

I have taken note of your comments and appreciate your having drawn my attention
to this matter. Corrective action will be taken to rectify the shortcomings.

Yours sincerely,
Neil Markovitz
Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo
Level Contributor
526 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
5 of 5 bubbles Reviewed June 13, 2013

Excelent hotel, right in the midlle of the waterfront! Amazing staff, very kind, polite and helpful!
The breakfast is just perfect, with everything good! Nice and huge rooms and bathrooms, nice bar, restaurant, food, free internet, free parking, more than perfect location!
A great overall atmosphere!!!
We will be back for sure! Thanks to all staff!
Alexandre Gomes

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank liskauskas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Victoria & Alfred Hotel, responded to this review, July 8, 2013
Dear Alexandre

Thank you for having taken the time to write a review in respect of your stay at the Victoria & Alfred Hotel. This gives me the opportunity to monitor our service levels to guests.

Your complimentary remarks regarding our staff, restaurant, rooms and services are sincerely appreciated.

We look forward to welcoming you back to the Victoria & Alfred Hotel when next you visit Cape Town.

Yours sincerely,
Neil Markovitz
Managing Director
Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, NV
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 13, 2013

Stayed 3 nights in superior double corner room with view of Table Mtn. Location can't be beat for convenience to waterfront. Room was spacious, clean and comfortable. Large bathroom with separate tub. W-fi didn't work first few hours, but after they reset, it was fine and fast. Did not eat at restaurant or use other facilities. No directory of services in the room, so we were a bit clueless. TV channels very limited. We had spent 2 nights at the Hilton which was also nice, but were glad we made the move to the waterfront for convenience to dining and shops in the evenings.

Room Tip: Mountain view is more pleasant than piazza view. Corner room provided more natural light and view w...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DarnYankee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Victoria & Alfred Hotel, responded to this review, July 8, 2013
Good day

Thank you for having taken the time to write a review in respect of your stay at the Victoria & Alfred Hotel. We’re glad you enjoyed your stay at the hotel.

We’d also like to let you know that we are implementing the directory of services in the rooms, so on your next stay hopefully you will be able to embrace the services we have on offer.

We appreciate your complimentary remarks and we look forward to welcoming you back to the Victoria & Alfred Hotel when next you visit Cape Town.

Yours sincerely,
Neil Markovitz
Managing Director
Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Victoria & Alfred Hotel

Property: Victoria & Alfred Hotel
Address: On the Waterfront Pierhead, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Wheelchair access Airport Transportation
Hotel Style:
#12 Spa Hotel in Cape Town Central
#21 Family Hotel in Cape Town Central
#26 Luxury Hotel in Cape Town Central
#27 Romantic Hotel in Cape Town Central
#30 Business Hotel in Cape Town Central
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Victoria & Alfred Hotel 4*
Number of rooms: 94
Official Description (provided by the hotel):
This luxury hotel is perfectly situated in the heart of the Victoria & Alfred Waterfront.Framed by the ocean and Table Mountain, the elegance and luxury of the Victoria & Alfred Hotel is rivaled only by its relaxed atmosphere and warm personal service.With 94 spacious bedrooms - It’s the detail that gives the Victoria & Alfred Hotel its elegance, intimacy, romance and reputation. ... more   less 
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Also Known As:
Victoria Alfred Cape Town
Victoria & Alfred Hotel Cape Town, South Africa

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