DO NOT STAY IN THIS HOTEL!
From the point we arrived to the day we left we hated this hotel. The rooms and corridors stank of stale smoke, which was magnified if you tried to use the very noisey air conditioning. The room safe didn't work because of lack of batteries (and it took 5 days to get them to fit new ones!). The sheets were clean but when you had the misfortune to look at the beds/ matresses underneath they were badly stained, and damaged. For the 3 of us we had 3 coat hangers in total, and when the maintenance man came up to find more he advised there were no more in any of the other empty rooms on our floor. We never got any more.
Draw fronts were broken and came away in your hands, windows didn't open properly. When we first arrived there was no phone in the room. The hotel is in desperate need of a major refurbishment.
We were on "B&B Basis" but breakfast was poor. We arrived for breakfast at around 8.30am (breakfast was 6.30 - 10am) each of the 8 days we stayed we were forced to hunt around tables looking for cutlery. Croissants were "advertised" as available but we never saw one in 8 mornings and there were shortages of cereals, fruit, juice on most days. Every morning at least one pigeon would be found walking/ flying around the breakfast tables in the dining room and at no time did any staff member attempt to get them out.The staff were friendly but obviously poorly trained and with little or no management.
The first floor bar was rarely manned after 7pm and we had to get reception to find the barman on three occasions just to get a drink.
We had to call for "security" on two occasions firstly to stop loud music at 6am in the morning, and the most serious at 3am New Years Day when our next door guests were fighting in the corridor outside our room and threatening to stab each other!! My wife was left terrified to sleep.
Parking is very limited and the entrance/ exit very tight if you have anything larger than a standard car.
The Terrace Pool was clean but there were only approximately 12 sun loungers for this 21 storey hotel!
- Official Description (provided by the hotel):
- Located just off Sea Point's vibrant promenade and a short distance from the beach and the V&A Waterfront lies the landmark Ritz. Iconic and rich in history with magnificent views of the ocean and city, The Ritz has held it's prideful place for 45 years. Inspired by exclusive and design driven accessible luxury, The Ritz is being reconstructed to unveil unparalleled luxury. Opening Early 2017. ... more less
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- Also Known As:
- Ritz Hotel Cape Town
- Cape Town Ritz
- The Ritz Cape Town South Africa