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“Where is the service”

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Radisson Blu Hotel Waterfront, Cape Town
Ranked #30 of 109 Hotels in Cape Town Central
Certificate of Excellence
Johannesburg
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Where is the service”
Reviewed May 29, 2014

The location of this hotel is magnificent. I regularly visit for business trips. Unfortunately, most times I visit, they are busy with renovations, and the noise levels is terrible to compete with. The patio is beautiful, but the service is not as one would expect from a 5 star venue.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heilet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra S, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this review, June 2, 2014
Dear Heilet,

Thank you so much for the time taken to review of the Radisson Blu Hotel Waterfront.

I am delighted to read you enjoyed your stay with us and do apologize for any inconvenience caused during your stay.

I would appreciate it if you could forward your contact details to the Executive Assistant Manager at marcel.eichenberger@radissonblu.com to clarify the noise issues you experienced during your stay.

Looking forward to welcoming you back when next your travels brings you to Cape Town.


Best regards
Debra Sivertsen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (416)
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Drogheda, Ireland
Level 3 Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 29, 2014

Visited Cape town on business trips many months ago, and our-travel departments has made the best choice in term of hotel selection!! The Radison Blu is situated on great location, very convenient access to the Cape Town Waterfront. Great Rooms, excellent service!
Tobago's Bar & Terrace is fantastic after work with colleague, nice atmosphere and have such a Eclectic Choice of Foods!

will definitely stay here again, whenever I visit Cape Town!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra S, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this review, June 19, 2014
Dear Joan B,

We welcome your feedback regarding your recent stay with us and I am delighted to hear that the staff were so friendly and efficient.
Delighted to hear you enjoyed our wonderful breakfast spread as well as our location.

We are pleased to know that we have exceeded your expectations and hope to welcome you back to the Radisson Blu Hotel Waterfront soon.


Best regards
Debra Sivertsen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed May 28, 2014

As i have mentioned in the first comment box - for this price (R3000+) I would want breakfast included, a plug point by the bed for re charging my cell phone, Piping hot water for the bath and shower, soap and/or shower gel for the shower, bubble bath, a selection of biscuits and/or fruit to welcome me to the room, many more TV channels and a TV service that works (I had to call the technician twice to sort this out - he was very polite and helpful) but it should have been checked so that it didn't happen. Also the process of putting in your card to work the lift was very time consuming and complicated with 9 people in the lift all going to different floors! We need a different process. I was also kept waitin for a significant amount of time to check-in and for check out. The entire service needs to be thought out better to ensure value for money, not just reliance on a 'good name'.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
Thank 82katyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra S, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this review, May 30, 2014
Dear 82katyp,

Many thanks for taking time out to write this review.
We appreciate your constructive feedback and please note these issues has been noted and will be addressed on email as per your Medallia feedback given.

Trust this will not deter you from visiting our property again in the near future.


Best regards
Debra Sivertsen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
Reviewed May 27, 2014

This luxury hotel is very well situated and makes it easy to get around cape town. The staff are friendly and the rooms are comfortable and well decorated. We stayed in the business class suite which came with a sea view. This was well worth it. We really enjoyed the breakfasts which had a very good variety.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
Thank Johnny & Carla R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra S, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this review, May 30, 2014
Dear Johnny and Carla R,

I am delighted to hear that you had a wonderful stay with us. Thank you for this positive feedback and it is nice to hear that we exceeded your expectations.

We work exceptionally hard to make every guest feel special. Thank you so much for staying with us and we hope to see you soon.


Best regards
Debra Sivertsen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilversum, The Netherlands
Level 5 Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 27, 2014

Equally good as business or vacation hotel. The patio with bar has magnificent views with the waves breaking into the wall only meters away. The setting is incredible for sunsets, staff deliver excellent service, and the hotel is well located for restaurants and tourist attractions.

Room Tip: If you can afford it, the sea facing rooms offer excellent views with incredible sunsets and sunrise...
See more room tips
  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glenn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra S, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this review, May 30, 2014
Dear Glenn L,

Thank you for your review on recent stay at Radisson Blu Hotel Waterfront. I am delighted to hear that you enjoyed your stay with us.

Thank you for your positive feedback on our location , food and especially the staff.

We hope to welcome you back again very soon.


Best regards
Debra Sivertsen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed May 25, 2014

A gem of a hotel - location, setting, qualty food, extremely comfortable accommodation, bedrooms & bathroom, spacious, simply but classical appointments. Winning staff, who cannot be more obliging if they tried - always cheerful.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
Thank Lynn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra S, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this review, May 28, 2014
Dear Lynn N,

Thank you for the positive review of our hotel. I am delighted to know you enjoyed your time at the Radisson Blu Hotel Waterfront.

It is so good to receive such positive feedback and I have shared this with all of our team.

Once again thank you for your wonderful feedback and can't wait to welcome you back to this precious gem.


Best regards
Debra Sivertsen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 6 Contributor
148 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed May 24, 2014

One word for the location" Stunning"!

Sit out on the deck for breakfast and whenever you are in the hotel to take in the morning sunrise the evening sunset or generally during the day. The location is on the waterfront…towards the end of it actually. While having breakfast you can watch the boats gently bobbing in the harbour while looking out over the sea at Robben Island where Nelson Mandela was imprisoned.

The Experience: As mentioned stunning views at any time of the day.

The Accommodation: Standard 5 star room with tub and shower.

The food: Breakfast spread was fantastic, but even the club sandwich I had at lunch was out of this world. I think it also has to do with the fact i was out on that fantastic deck taking it all in.

Will definitely return as soon as possible.

Room Tip: As for the sea facing room with a balcony.
See more room tips
  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gobeyondtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra S, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this review, May 28, 2014
Dear Gobeyondtravels,

Wow! Thank you for your positive and great review on TripAdvisor.

I am so pleased to learn that you enjoyed our location as well as our other guest facilities.

Also delighted to know that we at the Radisson Blu Hotel Waterfront exceeded your expectations and that we could add to a memorable holiday!

Looking forward to sharing our beautiful hotel with you again in the near future.


Safe travels
Debra Sivertsen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Hotel Waterfront, Cape Town

Property: Radisson Blu Hotel Waterfront, Cape Town
Address: 100 Beach Road | Granger Bay, Cape Town Central 8005, South Africa (Formerly Radisson SAS)
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Cape Town Central
#14 Spa Hotel in Cape Town Central
#15 Family Hotel in Cape Town Central
#15 Business Hotel in Cape Town Central
#26 Romantic Hotel in Cape Town Central
#30 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Radisson Blu Hotel Waterfront, Cape Town 5*
Number of rooms: 177
Official Description (provided by the hotel):
Uniquely located on the glittering azure waterfront of Cape Town, the hotel has the majesty of the legendary Table Mountain soaring behind it and every shopping and eatery delight beside it. It’s also a heartbeat away from Cape Town’s pulsing business centre, an easy stroll (or complimentary shuttle) to the famous Victoria & Alfred Waterfront with its myriad of world-class shops, restaurants, cinemas and colourful working harbour, or a short hop to Africa’s most beautiful beaches and the call of our lush and ancient winelands beyond. The state-of-the-art Cape Town International Convention Centre is a mere 5 minutes away.The Radisson Blu Hotel Waterfront provides the finest service, setting and comfort making your stay always one to remember and certainly one to repeat. ... more   less 
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Also Known As:
Radisson Cape Town
Cape Town Radisson
Radisson Blu Hotel Waterfront, Cape Town South Africa

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