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“Good Business Hotel. Good Service”

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The Westin Cape Town
Ranked #28 of 110 Hotels in Cape Town Central
Certificate of Excellence
Reviewed February 8, 2013

WestIn Cape Town has a very warm and welcoming front staff. The Concierge and Front Desk staff are very helpful, professional and keen to serve. But the starts of the Hotel are the Neat Gentlemen who receive you at the drop off zone. You can't get a better welcome.... Lovely ambiance in the reception, but ordinary rooms.

Room Tip: Ask for the rooms facing the Harbour. If you can, get room on 11th floor. The hotel is so well built...
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  • Stayed: February 2013, traveled on business
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1  Thank CharlotteMoko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this reviewResponded February 18, 2013

Dear CharlotteMoko

We were delighted to hear you enjoyed your stay with us and that our Concierge offered you a warm welcome.

Our staff work exceptionally hard to make every guest feel welcome and we do hope to welcome you again at the Westin Cape Town when next your travels take you to Cape Town.

Starwood Preferred Guest
Westin is proud to be part of the Starwood Preferred Guest (SPG) program, the premier award-winning hotel loyalty program. Members of the SPG program earn valuable Starpoints® across all Westin hotels and resorts as well as Starwood’s eight other distinctive hotel brands. Members can redeem Starpoints for Free Night Awards with no blackout dates or capacity controls at over 1000 hotels and resorts worldwide. Starpoints can also be redeemed toward Award Flights on over 350 airlines, merchandise, and more. Becoming a member is free at spg.com/join

be well,
Rob Kucera
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,323 - 1,329 of 2,294 reviews

Reviewed February 8, 2013

I was at the Westin Cape Town for work and I was amazed by the generous and delicious breakfast and by the courtesy of the employees. the room was perfect - clean, spacious and luminous. Heartly recommended

  • Stayed: November 2012, traveled on business
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Thank Elisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this reviewResponded April 17, 2013

Dear Elisa M

Thank you for your positive review of our hotel.

We are very happy to hear you enjoyed your stay with us and we hope to see you again very soon for your next stay at the Westin Cape Town.

be well
Rob Kucera
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2013

Directly accross the CTICC entrance, the best hotel you will choose if you are attending a conference there. The rooms we had got great view of Cape Town city and decent size. The staff are helpful, and the overall look of the hotel is smart and beautiful. Will use again.

  • Stayed: May 2012, traveled on business
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Thank Yi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this reviewResponded February 18, 2013

Dear Yi S

Thank you for your positive review of our hotel.

We were delighted to hear that you enjoyed your stay with us at the Westin Cape Town and look forward to welcome you again when next your travels take you to Cape Town.

SuperFoodsRx® menu
SuperFoods dishes powerfully pair whole foods to boost their flavors and their benefits. SuperFoods include fruits, vegetables, grains and proteins that are known to improve well-being and longevity. Antioxidant-rich and naturally low in calories, these tempting selections make healthful meals impossible to resist. Westin is the first hotel to embrace the SuperFoods concept and introduce these delectable, good-for-you choices to breakfast and in-room dining menus.

be well,
Rob Kucera
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2013

We stayed for 5 nights and found that every interaction we had with staff was top notch. We had a guide pick us up 2 of the days, used the hop-on bus one day and used the very convenient shuttle bus several times throughout the week. Drivers were polite and the only time the shuttle was full was one night when we were on the last shuttle of the night back to Westin. We used the spa several times and were even accommodated when we decided to schedule treatments last minute. Breakfast was the same every day but the variety was huge and good quality. Wait staff was attentive. The room was clean and modern with a beautiful bathroom. We were on a high floor with good views though we were not in the room often enough. Service is so important to us and I am willing to pay a premium for it while on vacation.

  • Stayed: January 2013, traveled as a couple
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Thank moretravelpleasenyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this reviewResponded February 18, 2013

Dear moretravelpleasenyc

We were delighted to hear you enjoyed your stay with us at the Westin Cape Town and hope to see you again when next your travels take you to beautiful Cape Town.

Signature Heavenly® Programs
Guests enjoy an amazingly restful night’s sleep, which revitalizes the body and brain. The world-renowned Westin Heavenly Bed features lush sheets, down cushioning and our patented pillow-top mattress, which cradles and contours to the body for complete comfort. Another industry first, the Heavenly Bath creates an invigorating spa-like experience, enhanced with our Heavenly Shower® Heavenly® Robe and exclusive White Tea Aloe bath amenities.

be well,
Rob Kucera
GM

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Reviewed February 7, 2013

We started off our South African holiday with two nights at the Westin, arriving quite late from our international flight and were greeted with smiles and hellos by the staff. Our room overlooked the harbour and had all possible amenities that we could have wanted.
The next morning we went downstairs to have breakfast but found that the hotel charged at outrageous amount of Rand (around EUR 16-17 per person). Having been to SA before we opted to take the shuttle bus to the Waterfront and had a lovely breakfast at one of the restaurants there.
The hotel Spa is lovely, with a jacuzzi overlooking the harbour.
Overall great stay, tip for the hotel: have a lower priced option for breakfast (some travelers are not on business so the boss won't pay the bill ;-) )

  • Stayed: October 2012, traveled as a couple
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1  Thank Dutchie42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this reviewResponded February 18, 2013

Dear Duchtchie

Thank you for your positive review of our hotel.

We are very happy to know you enjoyed your xstay with us at the Westin Cape Town and we hope to see you again very soon for your next stay with us.

I reviewed your comments with regards to the breakfast pricing, our breakfast buffets is one of the finest available in Cape town among 5 Star Hotels and is also priced in line with our offerings. I am sorry that you found it too expensive.

The Westin Difference
The Westin Difference makes healthful choices irresistibly appealing – offering innovative programs that ensure our guests feel well rested, well nourished and well cared for. Westin understands that feeling good flows from a relaxing and comfortable environment where careful attention is given to the most important components of a guest’s stay. At every Westin Hotel and Resort, in the world’s most exhilarating destinations, discerning travelers discover just how good it feels to stay with us.

be well,
Rob Kucera
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2013

We stayed in the Westin for four nights in January 2013. I was a little concerned that it would be a bit far and unsafe if we wanted to walk to the city center, but since we mostly did day trips in and out of the city, it really didn't matter and was nice to be so close to the highway and have valet parking. We felt fine walking to the city center (15minute walk) although weren't out past 9pm.

The breakfast buffet was outstanding and the staff were extremely nice. My husband loved the view in the hot tub and steam rooms and even our bedroom had a wonderful view of the city.

  • Stayed: January 2013, traveled as a couple
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Thank CoffeeFanDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this reviewResponded February 6, 2013

Dear CoffeeFanDC

Thank you for your positive review of our hotel.

We are happy to hear that you enjoyed your stay with us at the Westin Cape Town and we hope to see you again when next your travels take you to Cape Town.

SuperFoodsRx® menu
SuperFoods dishes powerfully pair whole foods to boost their flavors and their benefits. SuperFoods include fruits, vegetables, grains and proteins that are known to improve well-being and longevity. Antioxidant-rich and naturally low in calories, these tempting selections make healthful meals impossible to resist. Westin is the first hotel to embrace the SuperFoods concept and introduce these delectable, good-for-you choices to breakfast and in-room dining menus.

be well,
Rob Kucera
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2013

We hosted a conference at the Westin Grand - the staff, management along with rooms etc were just amazing, great hotel, brilliant location, will defo be back soon ! The travel desk was also very good, transfers and tours not that expensive.

Room Tip: ask for sea facing or mountain facing rooms
See more room tips
  • Stayed: February 2013, traveled on business
    • Value
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Thank kezDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this reviewResponded February 6, 2013

Dear kezDublin

Thank you for the positive review of our hotel.

We were delighted to hear you enjoyed your stay with us at the Westin Cape Town and we hope to welcome you back when next your travels take you to Cape Town.

Starwood Preferred Guest
Westin is proud to be part of the Starwood Preferred Guest (SPG) program, the premier award-winning hotel loyalty program. Members of the SPG program earn valuable Starpoints® across all Westin hotels and resorts as well as Starwood’s eight other distinctive hotel brands. Members can redeem Starpoints for Free Night Awards with no blackout dates or capacity controls at over 1000 hotels and resorts worldwide. Starpoints can also be redeemed toward Award Flights on over 350 airlines, merchandise, and more. Becoming a member is free at spg.com/join

be well,
Rob Kucera
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Cape Town

Address: Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Cape Town Central
#15 Business Hotel in Cape Town Central
#17 Family Hotel in Cape Town Central
#25 Romantic Hotel in Cape Town Central
#28 Luxury Hotel in Cape Town Central
Price Range: $201 - $439 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Cape Town 5*
Number of rooms: 483
Official Description (provided by the hotel):
Set in one of the most popular destinations in the world, at the gateway to the historic V&A Waterfront, The Westin Grand Cape Town Arabella Quays is only minutes away from excellent shopping, vibrant city night life, historical monuments and museums, iconic Table Mountain, and the pristine beaches of Clifton and Camps Bay. The hotel offers unlimited complimentary shuttle transfers to the V&A Waterfront. ... more   less 
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Also Known As:
The Westin Cape Town Hotel Cape Town Central
Westin Cape Town
Cape Town Westin
The Westin Cape Town South Africa

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