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Reviewed January 13, 2013 via mobile

Nice staff, good location and the free shuttle bus to the V and A is great. Breakfast is lovely with a great selection and the spa is also very nice (waterbeds after treatment were great!)

Would recommend this hotel for this great city

Date of stay: January 2013
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Thank slipshaney
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this reviewResponded January 28, 2013

Dear slipshaney

Thank you for your positive review of our hotel.

We are very happy to know you enjoyed your stay with us at the Westin Cape Town and we hope to see you again when next your travels take you to Cape Town.

The Westin Difference

The Westin Difference makes healthful choices irresistibly appealing – offering innovative programs that ensure our guests feel well rested, well nourished and well cared for. Westin understands that feeling good flows from a relaxing and comfortable environment where careful attention is given to the most important components of a guest’s stay. At every Westin Hotel and Resort, in the world’s most exhilarating destinations, discerning travelers discover just how good it feels to stay with us.

be well,
Rob Kucera
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2013

We stayed at the Westin for 9 nights and we couldn't have asked for more in terms of the service we received from the staff. Starting with the driver that took care of our car, the receptionists and Executive Club concierges who always had very helpful suggestions, recommendations and who did everything to make our stay enjoyable, the spa staff that were very friendly and the cleaning staff that did a fantastic job without exception.
The hotel is super nice and new, which we loved. It offers amazing views over the City and waterfront. The free Shuttle that runs there every 30mins is the best, especially in the evenings when going for dinner and when you don't want to negotiate with random taxi drivers.
The spa is beautiful (where else can you watch the sunset over lion's head while sweating in the sauna after a day of hiking) and the massage treatments were very nice, too.
The beds are great and big and the room is quiet. You can sometimes hear the traffic, but only very lightly.
The breakfast offers very good variety and high quality food. We loved the fruit selection and the juices/smoothies. The service could be a bit slow in busy times, but not to complain about.
A few things that could be improved: we had to use codes to access wifi (which worked perfectly fine all the time). With ipads/ipods one has to renew the lease upon every log in or use a new code. This can be simplified and by the time we left we didn't have to use codes any more, so they seemed to be working on it. Also, sometimes there was just one person at the spa, which delayed the process of key/towel reception. Just a small thing though.
They do offer a late check out for 800 Rand until 6pm, which we found extremely helpful, so we'd highly recommend it if your flight goes late in the evening. The fee is rather high, but we felt it was worth it, especially as it is advisable to use the safe for your valuables at all times in Cape Town.
Overall we felt very safe, well cared for and received friendly, attentive service. Overall, the service level in South Africa is not as high as in other places, e.g. the Maldives, Thailand. One has to accept this. We found that when being friendly ourselves, offering a smile and a warm word, we would receive the same back and would always be treated very well. Highly recommend this hotel.

Room tip: They do offer a late check out for 800 Rand until 6pm, which we found extremely helpful, so we'd highly recommend it if your flight goes late in the evening.
Date of stay: January 2013
  • Trip type: Traveled as a couple
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Thank fashionlover
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this reviewResponded January 14, 2013

Dear fashionlover

We were delighted to hear you enjoyed your stay with us at the Westin Cape Town and do hope to welcome you again when next your travels to Cape Town.

Your comments with regards to the internet have been noted, we were however during December in the process of upgrading our internet services. During that time we did experience some down time. Thank you for your understanding.

Starwood Preferred Guest
Westin is proud to be part of the Starwood Preferred Guest (SPG) program, the premier award-winning hotel loyalty program. Members of the SPG program earn valuable Starpoints® across all Westin hotels and resorts as well as Starwood’s eight other distinctive hotel brands. Members can redeem Starpoints for Free Night Awards with no blackout dates or capacity controls at over 1000 hotels and resorts worldwide. Starpoints can also be redeemed toward Award Flights on over 350 airlines, merchandise, and more. Becoming a member is free at spg.com/join

be well,
Rob Kucera
GM

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Reviewed January 11, 2013

Not really overlooking the waterfront as they claim - though some of the higher rooms have "views" of the harbour area. Convenient location plus half an hour shuttles to the waterfront. Great breakfast with plenty of variety. Service wasn't bad but it was the most indifferent across our travels through the country (Marian from concierge was exceptional). I suppose such big hotels will always lack a personal touch. Rooms are of a good size.

Room tip: Ask for odd-numbered rooms - 1411 and further, 14th floor and above.
Date of stay: January 2013
  • Trip type: Traveled with friends
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Thank Magiccarpetride2
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this reviewResponded January 13, 2013

Dear Magiccarpetride2

Thank you for your positive review of our hotel.

We are happy to know you enjoyed your time with us at the Westin Cape Town and we hope tosee you again when next your travels take you to Cape Town.

In-Room Spa Services
Restore energy and relieve stress with a menu of custom treatments developed especially for Westin In-Room Spa services. Guests can indulge in the experience of a soothing spa getaway in the privacy of their own room. Many resort locations also offer peaceful healing in beautifully designed on-site spas where innovative therapies help guests get back to their best selves.

be well
Rob Kucera
GM

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Reviewed January 10, 2013

I stayed in this hotel for new year´s eve and my experience was fantastic. The front desk attends, the concierge, everyone makes everything to satisfy my needs. The breakfast is exceptional, with a sort of fruits and breads. The location is near the V and A waterfront. Room service is fine. I really recommend this hotel.

Date of stay: December 2012
  • Trip type: Traveled with friends
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1  Thank W_SSG
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this reviewResponded January 13, 2013

Dear wilson_salles

We were delighted to hear that you had a wonderful stay with us at the Westin Cape Town and hope to see you again when next your travels take you to beautiful Cape Town.

SuperFoodsRx® menu
SuperFoods dishes powerfully pair whole foods to boost their flavors and their benefits. SuperFoods include fruits, vegetables, grains and proteins that are known to improve well-being and longevity. Antioxidant-rich and naturally low in calories, these tempting selections make healthful meals impossible to resist. Westin is the first hotel to embrace the SuperFoods concept and introduce these delectable, good-for-you choices to breakfast and in-room dining menus.

be well
Rob Kucera
GM

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Reviewed January 9, 2013

I stayed here for the Indaba Mining Conference and loved the service, breakfast, style, cleanliness and proximity to the convention center. I will stay here again if I ever get the chance to attend Indaba Mining or any other conference :-)

Date of stay: February 2012
  • Trip type: Traveled on business
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Thank Monkey2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The_Westin_Grand, General Manager at The Westin Cape Town, responded to this reviewResponded January 13, 2013

Sear SAB_1977

Thank you for your positive review of our hotel.

We are very happy to know you enjoyed your stay with us at the Westin Cape Town and we hope to see you again for this year's Mining Indaba.

Signature Heavenly® Programs
Guests enjoy an amazingly restful night’s sleep, which revitalizes the body and brain. The world-renowned Westin Heavenly Bed features lush sheets, down cushioning and our patented pillow-top mattress, which cradles and contours to the body for complete comfort. Another industry first, the Heavenly Bath creates an invigorating spa-like experience, enhanced with our Heavenly Shower® Heavenly® Robe and exclusive White Tea Aloe bath amenities

be well,
Rob Kucera
GM

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