The service at Westin Cape Town is definitely not up to par with other Westins or even a 5 star hotel, which is why it has some poor reviews.
The hotel and our room were fantastic - comfortable beds, heated tiled floors, and awesome dual shower heads. The hotel is relatively new, so it is in great shape. The room was spacious, comfortable, and clean. The wifi frequently did not work and we would have to call daily for a new password. The business center's computers were slow and useless. Staff response was pretty poor, when we told them the internet was not working they just shrugged. The bed looked like a five-year old made it.
Breakfast at the executive lounge is amazing... fresh and healthy and delicious, with great views of table mountain. the location of the hotel is very good, a 10-15 minute walk from green market square. you can easily obtain a cab, or get the shuttle to the V&A waterfront. the shuttle runs every half hour, and takes about 10-15 minuted to get to the water front. the spa was adequate at best, best to avoid unless you really need an overpriced back rub.
Overall we had a pleasant stay at the Westin, but it's not up to part with other 5-star hotels.
- Official Description (provided by the hotel):
- Set in one of the most popular destinations in the world, at the gateway to the historic V&A Waterfront, The Westin Grand Cape Town Arabella Quays is only minutes away from excellent shopping, vibrant city night life, historical monuments and museums, iconic Table Mountain, and the pristine beaches of Clifton and Camps Bay. The hotel offers unlimited complimentary shuttle transfers to the V&A Waterfront. ... more less
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- Also Known As:
- The Westin Cape Town Hotel Cape Town Central
- Westin Cape Town
- Cape Town Westin
- The Westin Cape Town South Africa