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Protea Hotel Cape Town Victoria Junction
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Reviews (682)
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All reviewsgate tourloft roomsspar supermarketwithin walking distancebreakfast buffetmodern hotelwater frontminute walkgood sizestaff at receptionper dayfree internetwaterfront areathe hotel offersconvenient locationstayed here for nightsafter dark
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549 - 554 of 682 reviews
Reviewed February 13, 2012

We stayed here for a few days in December. It is very conveniently located for the gay bars and clubs of de Waterkant, and also very easy to get into the city centre. The room was comfortable and the breakfasts sumptuous

Room Tip: You probably want to be away from the street, and high enough up to have a view of Table Bay
  • Stayed: December 2011, traveled as a couple
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Thank LobolaLodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vj_general_manager, General Manager at Protea Hotel Cape Town Victoria Junction, responded to this reviewResponded February 15, 2012

Dear Lobolalodge,

Thank you so much for taking time out of your busy schedule to write a review of the Protea Hotel Victoria Junction on tripadvisor! We appreciate your positive comments so much! Thank you for choosing our Hotel as your home in Cape Town - we certainly hope to see you again soon!

Sincere regards,
PIETER BUITENDAG
General Manager
Protea Hotel Victoria Junction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2012

Stayed here and the supposed trendier Fire & Ice in town. To see this was the cheaper hotel I felt it competed very well. Rooms were clean and spacious. Staff friendly and helpful and it's location was a 15 min walk to the waterfront which was excellent. Also recommend Belugas restaurant around the corner from the hotel

  • Stayed: February 2012
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Thank Hookhai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vj_general_manager, General Manager at Protea Hotel Cape Town Victoria Junction, responded to this reviewResponded February 13, 2012

Dear Hookhai,
Thank you so much for taking some time out to review the Protea Hotel Victoria Junction here on tripadvisor! We appreciate it so much and appreciate sincerely the positive things you had to say about our Hotel and how you thought it was good value for money!
Thank you and we hope to see you again soon here in Cape Town and the Protea Hotel Victoria Junction!

Sincere regards,

PIETER BUITENDAG
General Manager
Protea Hotel Victoria Junction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2012

We arrived very early at 8am and the reception staff were friendly and efficient. No room was available for us, but we were allowed to shower and change in the spotlessly clean shower room by the hotel pool. We then sunbathed until our room became available at 2pm.

We stayed in a loft room during our holiday to Cape Town. Whilst these rooms are large, and very stylish we did have a few issues which would stop me from staying here again.

We stayed in 2 rooms during our stay. The first faced the busy road outside and we were disturbed by traffic noise, especially as the window catch was broken and the window wouldn't fully close. The second room we stayed in was at the back of the hotel and much quieter. However, the loft rooms have very large floor to ceiling windows and a room at the back of the hotel means you have full sunshine shining directly on your room at 6am. The curtains had too big a gap above them which let in lots of light and meant we were awake very early when the sun came up. We were also disturbed by the (metal?) roof creaking as it warmed up once the sun shined on it in the early morning.

The aircon was inadequate for the large size of room and was unable to cool the room as much as we would like in the 30c temperatures we experienced. This is not helped by all the air being directed downstairs away from the sleeping area. In the second room we stayed in, the aircon was noisy and made a tinkling noise which again disturbed our sleep. On one day, it appeared to be not cooling at all. We complained and were told that somebody would have a look at it, but I am not sure that anything was made any better if anybody did check it at all.

We were also disturbed by noise from televisions and music in neighbouring rooms. It's all very well putting in 47" TV and ipod docks etc, but if you are going to do this you need to make sure that sound insulation is adequate. On one occasion, we went next door to ask that our inconsiderate neighbours turned their music down but nobody answered the door. We called reception to complain and were told that they would not knock on there door as there was a "do not disturb" sign on it. So there you have it, if you want to make a noise, just use your do not disturb sign and you will be untouchable.

The rooms were advertised as having a kitchen, yet the facilities were ill thought out. In particular, the minibar sized fridge was way too small for a room where plates, bowls and cutlery are provided. They provide for you to make your own food, but where are you supposed to store it? Likewise, there was no cupboard space, and only a microwave for cooking. I have stayed numerous times previously in the much cheaper Protea Cape Castle a few hundred metres away, and their rooms have full sized fridges, and hobs. Also, the plug was missing from the kitchen sink. We asked for another one but it never arrived.

The bathrooms were large and spotlessly clean. We especially liked the huge walk in shower. There was no bath. In the first room we had, a bottle of mineral water was left for us on our arrival. This was not replenished during our stay. In the second room we had, the bottle of water was replaced erratically. Some days there was water left, other days none. Normally it was a 1.5 litre bottle, but on one day just one 500ml bottle was left. We therefore were not sure whether we were supposed to receive the water or not.

A few days after arriving, the first room we were given started to smell really bad of blocked drains. We complained at reception before going out for the day but nothing was done. When we returned in the evening, the room smelt terrible so we went straight to reception where the staff had no record of our complaint. We were given the only other available room available, but this smelt slightly of cigarette smoke. We had to go out and buy air freshener, but this didnt remove the smell. We ended up buying polish and dusters as it was the furniture which smelt. Once we had polished it, the smell went. Perhaps I could suggest that Protea Hotels invest in a can of Pledge for the future?

In summary, given the high cost of the rooms in this hotel, I had expected more from the Victoria Junction but we had too many issues to make me return. I visit Cape Town every january for 2 weeks and this was the first time I had stayed at this hotel. Next time, I will be going back to the Cape Castle.

  • Stayed: January 2012, traveled as a couple
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2  Thank chippy72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vj_general_manager, General Manager at Protea Hotel Cape Town Victoria Junction, responded to this reviewResponded February 13, 2012

Dear Chippy72,
Thank you so much for taking the time out to review the Protea Hotel Victoria Junction here following your stay with us recently! We so aprpeciate the feedback as it allows us the opportunity to improve our facilities and services!
I am really sorry that we did not exceed your every expectation during your stay - it certainly is our aim to at least meet but hopefully exceed the expectations of all our GUESTS.
I want to assure you that each of your comments have been duly noted and in the case of service issues, we will deal with these immediately. The issues you raised around our facilities may take us a little longer to address but I assure you that each of your comments will be considered when we look at possible future changes to the Hotel!
Thank you again for your patronage and for your constructive criticism - we really do appreciate it! Let me know when next you're in Cape Town as I would love for you to experience us for at least 1 night as our treat so that we can simply prove to you that your service comments were taken to heart and improvements were made! We look forward to hearing from you!

Sincere regards,
PIETER BUITENDAG
General Manager
Protea Hotel Victoria Junction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2012

Arrived at the hotel after quite a long flight, this was a business trip and was travelling so stayed on the Monday evening then back on the Thursday evening 23rd Jan and 26th Jan respectively, the staff are amazing, just could not do enough for us! The Hotel was clean, spotless and great location, will be staying here again next year.... this time for pure pleasure and indeed I'm sure it will be

Room Tip: The Apartments give amazing space and view
  • Stayed: January 2012, traveled on business
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Thank SheffieldOscar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vj_general_manager, General Manager at Protea Hotel Cape Town Victoria Junction, responded to this reviewResponded February 7, 2012

Dear SheffieldOscar,

Thank you sooo much for your amazing review of the Protea Hotel Victoria Junction! It is always great to hear from our GUESTS but even more so if they left us happy! We're elated you had a great stay with us and thank you sincerely for taking the time to write about it! We cannot wait to welcome you back next year!
Thanks and a blessed 2012 to you and yours!

Regards,
Pieter Buitendag
General Manager
Protea Hotel Victoria Junction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2012

i stayed here with a tour group for three nights. My room was comfortable, well-appointed and quiet (3rd floor, overlooking the pool) and the food in the restaurant was good. The only problem was that the computers for guests' use were not working on several occasions, and the receptionist was unable to fix them. But if that was sorted out I'd happily stay here again.

Room Tip: For peace and quiet, ask for a room overloking the pool, not the main road.
  • Stayed: January 2012, traveled with friends
    • Sleep Quality
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Thank Worldtravellerxyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vj_general_manager, General Manager at Protea Hotel Cape Town Victoria Junction, responded to this reviewResponded February 7, 2012

Dear Worldtravellerxyz,

Thank you so much for taking the time to review the Protea Hotel Victoria Junction! We sincerely appreciate your comments about the Hotel. I'm sorry that our internet kiosk gave you headaches! Promise we'll sort this out immediately! Thanks again and please come see us again soon!

best regards,
Pieter Buitendag
General Manager
Protea Hotel Victoria Junction

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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