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“Protea Breakwater Lodge Waterfront Cape Town”

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Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge
Ranked #61 of 110 Hotels in Cape Town Central
Reviewed September 1, 2014

Comfortable modern accommodation well positioned within walking distance to the trendy and exciting Waterfront precinct.
Excellent 'in-hotel' facilities - WiFi in room - good service especially liked the spacious hospitality lounge on room level.

  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Service
1  Thank Noel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHBWLCPT, General Manager at Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge, responded to this reviewResponded September 8, 2014

Dear Noel B,

Thank you for taking the time to review Protea Hotel Breakwater Lodge.

We are so pleased that you enjoyed your stay with us! We aspire to deliver constant great customer service to all our GUESTS.

We look forward to hosting you in the near future.

Kind Regards,

Colin Naiker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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480 - 486 of 1,047 reviews

Reviewed September 1, 2014

We travelled as part of a tour. The location is great. Breakfast fabulous. Room small but modern, clean, great bathroom, room safe. As all hotels there is not enough room for two pretty average bags but we managed. Location is great...in tourist Central but safe and right next to shops and restaurants. Wifi is fine.

  • Stayed: August 2014, traveled as a couple
    • Location
    • Service
1  Thank Christine N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHBWLCPT, General Manager at Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge, responded to this reviewResponded September 8, 2014

Dear Christine N,

Thank you for taking the time to write your review.
We are delighted that you enjoyed your stay. Your comments are much appreciated, and we hope to have the privilege of welcoming you back to Protea Hotel Breakwater Lodge soon again.

Kind Regards,

Colin Naiker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2014

Don't stay in this hotel! The room was small and not sound-proof. Our sleep was interrupted by rowdy guests shouting along the corridor and doors slamming in the week hours of the morning. They don't replenish the complimentary water bottles and tissue box like most hotels do. We only received one complimentary bottle of water and tissue box for the first day. The shower pressure was pathetic and there was no Wifi in the room. The hotel also didn't put in any effort in making our stay memorable even though they had been made aware we were on a honeymoon. The last straw was when the reception staff insisted we pay for room service upon check-out (neither of us had ordered room service)!

  • Stayed: January 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Queenbee1803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHBWLCPT, General Manager at Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge, responded to this reviewResponded September 1, 2014

Dear Queenbee1803,

Thank you for your recent review on Trip Advisor about Protea Hotel Breakwater Lodge.

I would like to apologise for the disappointment you experienced during your recent stay.

Your patronage at our hotel is held at high esteem and we would like to restore your faith in our product. Please email me at gm@bwl.co.za as we would like to hear more about your experience with us.

We look forward to hearing from you.

Warm Regards,

Colin Naiker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2014

The hotel is very close to the V&A Waterfront with some quite comfortable rooms. The bathrooms could be a bit better but nothing that compromises the stay. Overall is a good value for what you pay. Although I've stayed in the modern building, it's fun to visit the other part which used to be a prison.

  • Stayed: July 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Thank Gabriel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHBWLCPT, General Manager at Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge, responded to this reviewResponded September 1, 2014

Dear GabrielRJ,

Your feedback on ‘trip advisor’ is much appreciated. Thank you for taking the time in doing so.
How wonderful to know that you enjoyed your stay and to found our location to be of great benefit to you.
Yes, our hotel is truly unique, which we believe assists us in making our valued GUESTS feel welcome and at home.

We look forward in welcoming you back again soon.

Kind regards,

Colin Naiker
General Manager

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Reviewed August 25, 2014

This hotel has a great location, very nice rooms and excellent breakfast. Loved the warm cream for your coffee or tea. Great place to stay. Would recommend to couples, families and business travelers .

  • Stayed: February 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sherry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHBWLCPT, General Manager at Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge, responded to this reviewResponded September 1, 2014

Dear Sherry P,

WOW! Thank you so much for the lovely, positive comments on TripAdvisor, and I would like to personally THANK YOU for taking the time to post your lovely comments.

GUEST feedback is imperative for us to ensure we know what our GUESTS experience regarding our services and facilities offered, to be able to not only meet, but exceed your expectations every time you stay with us. How wonderful that you enjoyed our scrumptious and extensive Breakfast Buffet.

Looking forward to welcome you back HOME in the near future!

Kind Regards,

Colin Naiker

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2014

This hotel was great! It was a 5 minute walk to the waterfront and an easy drive to pretty much anywhere else you would want to go to in Cape Town. The staff was really nice and helpful. The rooms were perfectly clean. The rooms are not super fancy but are updated, modern, and clean. It also includes free breakfast which was a buffet with tons of food and an omelet station. Great place, overall!

  • Stayed: August 2014, traveled with friends
    • Location
    • Rooms
    • Service
Thank TravelerRach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHBWLCPT, General Manager at Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge, responded to this reviewResponded September 1, 2014

Dear TravelerRach,

We are so happy that you had an enjoyable stay with us. Thank you very much for the wonderful feedback.

Hope to welcome you back at Protea Hotel Breakwater Lodge very soon!

Kind Regards,

Colin Naiker
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2014

We (parents plus 2 teenage children) stayed at the Breakwater Lodge for 3 days in July. It's an unusual place - a prison converted into part hotel and part business school - but serves the purpose for a comfortable, but basic, base for a family visit to Cape Town at a reasonable price. And it's well situated close to the harbour. If you are looking for a luxury hotel, this is not the place for you. The only criticism was the absence of a door to the shower in one room, which meant flooding if you used it - fortunately, having 2 rooms, we could avoid the problem but a black mark for the poor maintenance.

  • Stayed: July 2014, traveled with family
    • Value
    • Rooms
    • Service
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHBWLCPT, General Manager at Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge, responded to this reviewResponded September 1, 2014

Dear Paul C,

Thank you for taking the time to write your constructive review on Trip Advisor.

We would like to apologize most sincerely for your disappointing experience concerning the showers. Please know that your concerns have been taken to heart and addressed with our Maintenance Manager, who has taken the necessary action to avoid such inconvenience from re-occurring.

Once again, thank you for taking the time to give us your feedback, and we hope to welcome you back in the near future.

Kind Regards,

Colin Naiker
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge

Address: Portswood Road | V & A Waterfront, Cape Town Central 8001, South Africa (Formerly Protea Hotel Breakwater Lodge)
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#26 Spa Hotel in Cape Town Central
#47 Business Hotel in Cape Town Central
#53 Romantic Hotel in Cape Town Central
Price Range: $129 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge 3*
Number of rooms: 191
Official Description (provided by the hotel):
Balance modern comfort and and experience soaking in the rich history of Cape Town with a stay at Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge. Our hotel in Cape Town, South Africa sits right next to the city's fantastic V&A Waterfront, a minute from restaurants, shops and theatres. We're perfectly poised to give you a feel for the heart of the Waterfront area, just 25 km from Cape Town International Airport. Enjoy easy access to beaches, mountains and city hotspots from our accommodations, as well as convenience getting to Cape Town International Convention Center and Cape Town Stadium. ... more   less 
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Also Known As:
Protea Hotel Breakwater Cape Town Central
Breakwater Hotel Cape Town
The Breakwater Hotel
Protea Hotel By Marriott Cape Town Waterfront Breakwater Lodge South Africa

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