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The Table Bay Hotel
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1,496 - 1,501 of 2,502 reviews
Reviewed April 2, 2014

We had a wonderful stay at The Table Bay. US visitors traveling on a "South Africa in Absolute Style" tour with Lion World Travel. Both the accommodations and the staff were perfect, 1st class in every way.

  • Stayed: March 2014, traveled as a couple
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1  Thank WLC1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2014

This was our final 5 night stay on our tour of South Africa. Having spent some time in Cape Town previously we had decided to stay here as it was recommended as the place to stay being one of the top hotels in Cape Town.

It did not get off to a good start – we arrived early at 12.30 and were told our room was not ready, this we had expected and we were offered complimentary tea/coffee whilst we waited for it to got ready. After 2 hours we still had not got a room whilst we noticed that others arriving later were being shown to their room after no more than ½ hour wait. Finally my wife went to enquire when our room would be ready. We were told it still wasn’t ready and we were given an alternative. We were shown to our room and as soon as we walked in I commented that I could smell cigarette smoke (we had requested a non- smoking room). We were assured in a somewhat haughty manner that it was non-smoking and if we wanted to complain we could. We did some minimal unpacking and went straight out to the V&A Waterfront not returning until after our evening meal. Despite the window being open it still smelled of cigarette smoke. The following morning I noticed a sign on the desk “smoking area”. We immediately went to reception to complain. We were advised that this hotel does in fact allow smoking in designated rooms – which ours was one. We then enquired as to why we weren’t allocated our original room – no good reason was given. (A shrug of the shoulders). The hotel policy clearly states that rooms will be ready for occupation from 2.00 pm onwards. (Ours was not)

We asked to be moved to a non-smoking room to which the reply was we will see what we can do in about ½ hour. We went to have breakfast and returned 40 minutes later to enquire about the progress. None, “we will see what we can do you will have to wait, a room will have to be cleaned and this could take some time”. This was totally un-acceptable from this quality of hotel. It was only on demanding to see the Duty Manager that any progress was made and we were re-allocated a room and our luggage moved within the hour. (We still do not understand why we could have the original room allocated to us). The Duty Manager was apologetic and indicated that the “hotel” would do something special to make up for the inconvenience of the need to change rooms. (The something special was ½ bottle of red wine!!)

The only meal we took in the hotel was breakfast. As expected for such a large hotel this was a Buffet. It was very good with an exceptionally wide choice of both hot and cold food although at times it did become a “free for all”

The rest of the stay was uneventful though obviously coloured by this initial experience.

This is supposedly one of the top three hotels in Cape Town on the V&A Waterfront – we were disappointed and consider it to be only average and on any future visit to Cape Town will not be stopping here.

  • Stayed: March 2014, traveled as a couple
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1  Thank LancashireWarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TableBayHotel, General Manager at The Table Bay Hotel, responded to this reviewResponded April 1, 2014

We are sorry to hear that your stay with us was disappointing, we value our 5 star service and product offering, and would hope that you may reconsider a visit in the future. We do value the feedback and will follow up with the Front Office team with regards to your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2014

This is, however, my first stay at this property. Excellent service, well maintained. Staff are extremely well trained and competent. A joy to stay here! Expensive but worth all that I paid so the value equation works for me. Excellent location right in the V&A. I will stay here again in the future.

  • Stayed: April 2014, traveled solo
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1  Thank joelob22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TableBayHotel, General Manager at The Table Bay Hotel, responded to this reviewResponded April 1, 2014

Thank you for taking the time to post your feedback on TripAdvisor, delighted to hear you enjoyed your stay at The Best Address in the Cape!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2014

Stayed for 2 nights. On arrival was not really greeted at reception but straight away was asked for my credit card!! I explained that payment was already taken for one night an was surprised they wanted payment + ZAR 1000 to cover any further expenses!!!
Taken to room typical of this style hotel but could do with modernising. We found the toilet light was not working even though I was informed that the rooms are always checked by a supervisor The shower head is very small an inefficient an the shower water takes a while to drain away. This was not acceptable especially for the price we paid for the room!
Breakfast is very good but you can't sit outside because of the Gulls but nothing is done by the hotel to discourage the birds an food and customers gets messed on!!! Lots of staff in the breakfast area but they stand around talking an service is slow an not as attentive as you would expect from this class of hotel. Staff in other areas of the hotel were very good
I would not stay here again as there are other hotels in the area that are 5*

  • Stayed: March 2014
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1  Thank 1,133,557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TableBayHotel, General Manager at The Table Bay Hotel, responded to this reviewResponded April 1, 2014

Thankyou for your feedback on TripAdvisor. We regret to hear that your stay with us was not satisfactory, we do pride ourselves on our 5 star service and product offering, and strive continually to maintain the property, with annual maintenance programmes. We will be discussing your feedback with our Maintenance and F&B team and hope you will visit us again, should you return to Cape Town.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2014

Lovely hotel with a great view of Table Mountain. Splendidly located at the Waterfront. The room was nice, big and impeccable, the breakfast fabulous and the staff attentive. What more can I say? Just amazing! I would recommend it to everyone who is thinking of going to Cape Town.

Room Tip: Table Mountain View is a must.
  • Stayed: March 2014, traveled with family
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1  Thank FromSaoPaulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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