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“Outstanding overall, a few details lacking”

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The Table Bay Hotel
Ranked #17 of 109 Hotels in Cape Town Central
Brasilia, Df
Level 6 Contributor
154 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
“Outstanding overall, a few details lacking”
Reviewed January 27, 2014

Wanted to treat myself for two nights in Cape Town and chose this hotel. Good choice! Great room with all the necessary touches, Table Mountain view was wonderful. Service generally fine.
Details: slow service at breakfast on second morning, food lukewarm. Bill messed up when I checked out, and I was a bit taken aback to hear "Oh, when the hotel's full, we charge more" (that said, the room averaged what I'd booked for). And getting my bag from the room was a farce.
BUT - the hotel is wonderfully located, oozes class in many ways, and if I go back to to Cape Town I'd certainly think of staying here again.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JeffStranks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TableBayHotel, General Manager at The Table Bay Hotel, responded to this review, February 11, 2014
Thank you for taking the time to provide us with feedback on your recent stay. We welcome the information provided so we consistently strive to improve our service delivery. We look forward to welcoming you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (573)
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English first
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 24, 2014

Pros: Room big
Location of the hotel
Breakfast buffet

Cons:
Service really not 5 stars. The waiters are mainly communicating with themselves
and not with guests. Got to wait always for waiter, even there is more than enough staff.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RBungart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TableBayHotel, General Manager at The Table Bay Hotel, responded to this review, February 11, 2014
We appreciate your comments, both positive and negative and through feedback such as this able to improve service to our guests.

We look forward to welcoming you back to the beautiful city of Cape Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sequim, Washington
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 23, 2014

The hotel sits at the waterfront of Table Bay. It is within walking distance of Victoria and Alfred Mall , several good restaurants and the Hop on and Off tour bus.
The rooms are luxurious with many amenities, staff is conscientious and polite. The Breakfast Buffet offers almost anything you could hope for but if you do not find what you want there, they will make it for you. High Tea is wonderful with any kind of tea you could wish for and a huge selection of wonderfully attractive and tasty quiches, cakes, sandwiches etc. The restaurant for dinner was very good but not exceptional. The architecture is amazing. Only complaint is that the concierge staff could be better trained and follow through with requests. All in all a 5 star experience with full view of Table Rock.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sheltiemama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne Victoria
Level 5 Contributor
82 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 23, 2014

From the moment we arrived at the Table Bay Hotel to the moment we left we were in a world of delight. The service and attention to detail, the elegant and awe-inspiring architecture, the beautifully appointed rooms (what views!), the simply amazing breakfast buffet, and the one-in-a-million location - all simply incredible.

Top that off with the immediate surrounds which includes amazing shopping, entertainment, dining and the lively atmosphere of Cape Town's waterfront, and we felt we were truly privileged.

Highly recommended.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hawks2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed January 21, 2014

We recently spent a couple of nights at The Table Bay Hotel and we were delighted with our experience.

We arrived late at night after a very long, delayed international flight and were immediately welcomed into the hotel and upgraded to a magnificent corner room - made even more special by the rose petals scattered in the bedroom and bathroom. The best part was waking up the following morning to the most breathtaking views of the ocean, waterfront and Table Mountain.

The breakfast buffet was outstanding, complemented with live piano music and the most faultless service. This must be the best service we have ever received at breakfast, we were treated like royalty and felt very special.

The location of this hotel is perfect and you would struggle to find a location with better views over Table Mountain and the V&A Waterfront.

So often today hotels are branded as five star and they don't come anywhere close to expectations of a five star hotel. I can, however, honestly say that The Table Bay Hotel is a true five star luxury hotel and a worthy member of the Leading Hotels of the World.

We look forward to staying at this hotel again next time we visit Cape Town.

  • Stayed December 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Madeline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TableBayHotel, General Manager at The Table Bay Hotel, responded to this review, February 11, 2014
Thank you for your wonderful review. We look forward to welcoming you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level 5 Contributor
67 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 21, 2014

This is a lovely hotel, let down only on it's service with so many staff and yet left unsupervised it's sad, at breakfast it was hard some days to get anyone to take your order or even top up your coffee, the buffet was extensive and is served from 06:30 until 11:00 including champagne and oysters...On our last day we said we would have the oysters and champagne only to be told there were no more oysters and this was at 09:40 which was very dissapointing and i was suitibly unimpressed...We had a large room with the most amazing views of Table Mountain, and all the linen was changed daily, very nice and a real treat...It's location is fantastic as there is a direct link to the shopping mall and restaurants a real pleasure...The in room guide to services is out of date April 2010, and needs to be updated, the TV whilst should be easy to operate was not and no in house giude, we had to ask for help, only to find out that the tv can not be operated by the remote from the bed as it is then out of range!!!! Servicing of the room varied in time so much that it became annoying 14:30 and still not done when we enquired we were told they were busy on our floor!... We had afternoon tea and cakebut had to ask if we could have serviettes come on please... This should be an amazing hotel yet it lacked and i believe when you pay for it your supposed to get it after all it is rated 5 star...

Room Tip: Room 622 has a really great view
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eckernforde, Germany
Level 5 Contributor
71 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed January 18, 2014 via mobile

Welcome and check-in: we arrived quite early and our room was not ready yet. We were offered complimentary coffee and beverages for the waiting time which we had in the marvellous lobby lounge. Process was very professional and of highest standard. Service was very friendly.
Room: very nice room facing Table Mountain, cookies and water was free, very large bathroom. Highest standard in every respect.
Breakfast: the largest breakfast buffet we have ever seen in South Africa. Top quality and highly recommendable. A real feast!
Airport transfer: We had to get to the airport very early. Arranged everything with the concierge the evening before - everything worked perfectly.
Location: hotel has direct access to the V&A shopping mall and the restaurants at the harbour side.
If you are looking for a hotel where you want to be sure you will not be disappointed - Table Bay hotel is definitely a great choice in Cape Town.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank JTDoctor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Table Bay Hotel

Property: The Table Bay Hotel
Address: Table Bay Hotel | Table Bay Breakwater Blvd, Quay 6, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cape Town Central
#7 Spa Hotel in Cape Town Central
#10 Family Hotel in Cape Town Central
#16 Romantic Hotel in Cape Town Central
#17 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Table Bay Hotel 5*
Number of rooms: 329
Official Description (provided by the hotel):
The Table Bay offers the ultimate in 5-star luxury hotel accommodation in Cape Town. One of the Leading Hotels of the World, this sophisticated Sun International property was opened in May 1997 by iconic former South African president, Nelson Mandela. As part of the Sunlux Collection, The Table Bay continues to set its own standards in international service, cuisine and luxury. Situated on the historic Victoria & Alfred Waterfront, The Table Bay hotel is perfectly positioned against the stunning backdrop of Table Mountain and the Atlantic Ocean and provides easy access to the top places to visit in Cape Town. ... more   less 
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Also Known As:
Table Bay Cape Town
Table Bay Hotel Cape Town
Hotel Table Bay
The Table Bay Hotel Cape Town, South Africa

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