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“Tradition and full service”

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Belmond Mount Nelson Hotel
Ranked #11 of 110 Hotels in Cape Town Central
Certificate of Excellence
Reviewed April 4, 2014 via mobile

I stayed here for 2 nights on business. The room is very nice with full of traditional items as room decoration. I particularly liked the extremely spacious bathroom. I saw some tiny ants but didn't bother me much. The service is excellent. Everything I used in the morning was taken care of and back in the original spot by mid day. I had a car service but I think it's easy to get around since it's near one of the main streets.

Stayed: April 2014, traveled on business
Thank Laf10lol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouisePheiffer, Manager at Belmond Mount Nelson Hotel, responded to this reviewResponded April 24, 2014

Thank you for taking the time to share your review with us. We hope to see you back again soon for some rest and relaxation this time! Come and enjoy the leisure facilities and activities we have on property also in and around Cape Town.

Warm regards,
Louise Pheiffer (on behalf of General Manager, Xavier Lablaude)

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780 - 786 of 1,572 reviews

Reviewed April 1, 2014

Staying at this hotel is one of my favorite memories of travelling to South Africa. Beautiful colonial estate with gorgeous breakfast terrace and garden, wonderful spacious rooms and excellent staff. I attended a wedding at this hotel, and stayed for 4 days. On arrival I was upgraded to the most wonderful suite across the main building separated from my friends however, separate entrance, spacious suite, marble bathroom with luxury treats and i-docking station made me feel truly pampered. For someone who appreciates old world luxury hotel style, this hotel is a perfect choice. I will most definitely return.

  • Stayed: October 2013, traveled with family
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Thank RunawayDuckling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouisePheiffer, Manager at Belmond Mount Nelson Hotel, responded to this reviewResponded April 4, 2014

Thank you for your wonderful review of the hotel and we are looking forward to welcome you back again soon.

Warm regards,
Louise Pheiffer (on behalf of our General Manager, Xavier Lablaude)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2014

Great location, staff, and unexpectedly, a fantastic breakfast buffet
Exterior a little dated but rooms with huge windows/ doors opening to great view makes up for it. Extremely helpful front desk, concierge and bell staff

  • Stayed: March 2014, traveled with family
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Review collected in partnership with this hotel
Thank Z1136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouisePheiffer, Manager at Belmond Mount Nelson Hotel, responded to this reviewResponded April 4, 2014

Thank you for taking the time to share your experience with us. We will be improving the exterior of the hotel over the next 12 months, so next time you visit us you will beautiful view all around you!

Warm regards,
Louise Pheiffer (On behalf of our General Manager, Xavier Lablaude)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2014

We've stayed at the Mount Nelson before but not for a while and this time was the best! This was our last 2 nights in SA before returning home to the UK and thanks to the hotel and its staff for making it a memorable experience. We were fortunate to be given an upgrade to a suite and the room was both beautiful and very comfortable. The breakfast was excellent with a great selection to choose from.
On our second evening we enjoyed a delicious wine and dine event (Môreson) with friends and family in the Planet Restaurant and during the event we were very lucky to win a voucher for Afternoon Tea for 2 which we enjoyed before travelling to the airport on the following day. Thank you to the staff for letting us use the voucher earlier than the start date (a few days later).
Also, the hotel was extremely accommodating to allow us to use its facilities after checking out on our last day as our flight wasn't until the evening.
We would recommend the Mount Nelson as a treat and look forward to another visit in the future.

Stayed: March 2014, traveled with family
Thank SmartN01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouisePheiffer, Manager at Belmond Mount Nelson Hotel, responded to this reviewResponded April 1, 2014

Thank you for taking the time to share your experience with us and choosing to stay with us again. We are delighted that you enjoyed the Wine and Dine evening, these evenings bring the best of the Cape wine-lands to our guests. Afternoon Tea is indeed an occasion and it was only our pleasure to be able to accommodate your request to use the voucher earlier.

Thank you for your recommendation and we are looking forward to your next visit with us.

Warm regards,
Louise Pheiffer, on behalf of the General Manager, Xavier Lablaude

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Reviewed March 30, 2014

We arrived in Cape Town by Silversea Cruise ship and were collected by the hotel on arrival. All went smoothly and we arrived to a clear day and lovely views of Table Mountain. This was the only day of our 3 day stay that the mountain was clear as on the other days it was occluded by fog/pollution. The Hotel is delightful, with manicured lawns and wonderful service. You are made to feel very welcome and spoilt. The pool area is nice with plenty of seating in the shade and they make a lovely cup of tea. In fact, afternoon tea each day became our favourite meal of the day.
Recommended for people who want a genteel experience.

  • Stayed: November 2013, traveled as a couple
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Thank Joyce n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouisePheiffer, Manager at Belmond Mount Nelson Hotel, responded to this reviewResponded April 1, 2014

Thank you Joyce for taking the time to write a review. This time of year we experience all seasons in one day here in Cape Town, and Table Mountain is often covered in fog/cloud or what we call the 'table cloth'. Glad it cleared before your departure, it is such a magnificent sight. Our afternoon tea is indeed an occasion at the hotel, and we do hope to see you back again soon, you are always welcome.

Best wishes,
Louise Pheiffer, on behalf of General Manager, Xavier Lablaude.

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Reviewed March 29, 2014

We just left after 3 days at the Old Lady. A friend recommended it and he said it would be a ' delight' and it was. Full of old colonial charm yet with modern twists that kept it contemporary too.
We stayed in the Helmsley part of the hotel which is out the back which put us off at first, until we saw the room, I mean suite, or by London terms, apartment. Just wonderful old deco charm and really really big! Byron, the concierge is so good he knows all the restaurants and all the menus off by heart, impressive! Not over priced for food or drink, but you have to like olde world Grand hotel charm. But it's not stuffy or too formal just charming. We will return!

  • Stayed: March 2014, traveled as a couple
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Thank TravelMaxxer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouisePheiffer, Manager at Belmond Mount Nelson Hotel, responded to this reviewResponded April 4, 2014

Thank you for taking the time to write this lovely review about your recent stay with us. The Helmsley wing you stayed in offers beautiful and spacious rooms, and we will be investing in the property to add a few more modern touches to the rooms.

Byron is a true asset at the Concierge desk, he is well traveled himself, and does apply himself to know (and experience) all the best places in Cape Town in order to recommend them to our guests. We have shared your compliments with Byron.

We are looking forward to your next visit to Cape Town,

Warm regards
Louise Pheiffer (on behalf of our General Manager, Xavier Lablaude)

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Reviewed March 25, 2014

The Mount Nelson is a truly classic hotel, it is elegant and yet at the same time relaxing. I would recommend this as a wonderful base from which to explore the sights and sounds of the vibrant city of Cape Town. The Afternoon Tea is the best I have ever experienced. I Hope to return!!

  • Stayed: March 2014, traveled with friends
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Review collected in partnership with this hotel
Thank Dianne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouisePheiffer, Manager at Belmond Mount Nelson Hotel, responded to this reviewResponded April 1, 2014

Thank you for your review. There are so many activities right here on our doorstep and we hope to welcome you back to Cape Town and the Mount Nelson Hotel again soon.

Warm regards
Louise Pheiffer, on behalf of General Manager, Xavier Lablaude

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belmond Mount Nelson Hotel

Address: 76 Orange Street | Gardens, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central > City Bowl
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Cape Town Central
#3 Spa Hotel in Cape Town Central
#3 Family Hotel in Cape Town Central
#9 Romantic Hotel in Cape Town Central
#11 Luxury Hotel in Cape Town Central
Price Range: $388 - $812 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond Mount Nelson Hotel 5*
Number of rooms: 198
Official Description (provided by the hotel):
Belmond Mount Nelson Hotel is a timeless and authentic resort hotel located in the heart of Cape Town. With a unique legacy of service excellence based on authentic Cape hospitality, the hotel remains a destination of choice. The hotel's convenient location makes it easy for guests to explore the city centre and its surrounds, and some of South Africa's best beaches. The garden estate setting is an urban sanctuary, complete with two heated swimming pools, rolling lawns, a palm lined avenue and secluded Rose gardens which lend themselves to romance. The abundance of secure wide open space makes families feel at home and encourages children to run free and explore. Several distinctive accommodation wings offer a variety of 198 individually decorated, elegantly appointed rooms and suites. No two rooms are exactly the same, and each annexe offers unique views, mood and style. Belmond Mount Nelson Hotel has played host to countless weddings and milestone celebrations. The glamorous and contemporary Planet Bar and Restaurant offers guests a true South African gastronomic dinner experience, and the newly refurbished Oasis Bistro offers guests a Mediterranean inspired al fresco breakfast and lunch menu overlooking the family pool and gardens. A daily Afternoon Tea served in the hotel lounge is a signature and not to be missed experience. Extending the emphasis on pleasure is Librisa Spa - a destination day spa boasting eight oversized treatment and shower rooms, separate manicure and pedicure rooms, and a sun-splashed conservatory. Treatments are based on the healing power of touch and incorporate products containing local ingredients. ... more   less 
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Also Known As:
Mount Nelson Cape Town
Hotel Mount Nelson
Belmond Mount Nelson Hotel Cape Town, South Africa

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