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“Wow”

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Belmond Mount Nelson Hotel
Ranked #10 of 109 Hotels in Cape Town Central
Certificate of Excellence
Nether Alderley, United Kingdom
Level 6 Contributor
235 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
“Wow”
Reviewed August 19, 2013

Beautiful hotel with a gorgeous garden and outdoor pool. Lunch on the terrace was very good - nice variety of cocktails to choose from. Would liked to have stayed longer. Very colonial style and slight military style. A great 5 star hotel in a nice spot on Cape Town.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Lynnie97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xavier L, General Manager at Belmond Mount Nelson Hotel, responded to this review, September 24, 2013
Thank you for visiting the Mount Nelson and glad to hear that you enjoyed the great location. Hope to welcome you back in the near future.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,529 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (275)
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Manchester, United Kingdom
Level 5 Contributor
91 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed August 16, 2013

I returned to the Mount Nelson again and the standards remain very high. competition In for 5* hotels in Cape Town is intense but the Mont Nelson is my favourite a blend of tradition, quality and really lovely personal service. They do a great job. It is not on the waterfront, but feels like a little oasis. A pleasure to stay there.

Room Tip: Oasis rooms are modern and lovely balconies overlook the gardens
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sfhmgusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xavier L, General Manager at Belmond Mount Nelson Hotel, responded to this review, September 24, 2013
Thank you for posting this review and for your support. It is a pleasure to have loyal and regular guests. Looking forward to welcoming you again on your next visit to Cape Town.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 4 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 10, 2013 via mobile

Mount Nelson staff show a clear understanding that their in the business of service and people not just accommodation. Every single person I interacted with was pleasant, engaging and warm.

Check in was flawless. Rooms were a lovely with attention to detail on the designs. Bathrooms were clean and shower pressure fantastic.

I made use of room service where I had thee most amazing creme brulee'.

Breakfast was a lovely spread and even though I'm not a fan of mass pre-prepared eggs in any form, the eggs on the buffet were pleasantly good.

Overall it was a pleasant stay and would choose it again. Quite pricey but the experience justifies the price

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LindaniMbali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xavier L, General Manager at Belmond Mount Nelson Hotel, responded to this review, September 24, 2013
Thank you for posting this nice review and for complimenting our staff. The hotel's software (i.e. our staff) is really essential and one of the key aspects for the success of the Nellie for the past 115 years.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 3, 2013

This was a trip of a lifetime!We started off here to celebrate our 35th wedding anniversary and it certainly did not disappoint. Can't fault this hotel which is in the middle of Cape Town and has every creature comfort. The afternoon tea is a speciality and the swimming pool is to die for. Rooms are spacious and beautifully decorated. Lovely old world charm, and the staff are first class. Nothing is too much trouble.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angelahancock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xavier L, General Manager at Belmond Mount Nelson Hotel, responded to this review, September 24, 2013
Hope to see you again for your 50th anniversary....or before! Thanks for celebrating this special moment at the Mount Nelson Hotel.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burbank
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 29, 2013

The Mt. Nelson Hotel in Cape Town is a proud old hotel from an earlier day in South Africa, but it is superbly maintained and updated. The feel of the bed linens is enough to warrant a stay of several nights! Service was impeccable and never noticed. I don't know when or how they did what they did to the room without my ever seeing them.. Super dining of every kind from breakfast buffets to fine dining at the Planet Restaurant. And the hotel staff was caring, friendly, and eager to respond to whatever request.

  • Stayed July 2013, traveled solo
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BurbankWoodGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xavier L, General Manager at Belmond Mount Nelson Hotel, responded to this review, September 24, 2013
Thank you for staying at the Mount Nelson Hotel and for posting this review. Delighted to hear that you enjoyed your visit and the staff. Hope to see you again at the Nellie!
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level 6 Contributor
226 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
Reviewed July 12, 2013

This is a beautiful classic luxury hotel but what really sets it apart is the outstanding service. The staff are all charming, professional and experienced. They are all marvellous but during our current stay the concierge Lisa went above and beyond the call of duty by dealing with South African Airlines who managed to wrongly tag my luggage and then took over 20 hours to transport it from Johannesburg to Cape Town.
It's not on the waterfront but in a great position for visiting the Company gardens and walking along Kloof and Long streets looking at the shops and cafes. There is a courtesy car and they are more than happy to drive you to the waterfront or table mountain or even Camps bay.
I can't imagine wanting to stay anywhere else in Cape Town. Don't miss having afternoon tea!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Davies72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lausanne, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 1, 2013

Beautiful, old colonial place with friendly, flawless service. The grounds are impeccable, the buildings look like something out of a magazine spread, great personality and authentic. The Nelly pushed The Oriental in Bangkok off our number one spot -- we look forward to returning.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scott T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xavier L, General Manager at Belmond Mount Nelson Hotel, responded to this review, October 2, 2013
Thank you for posting your lovely review. We look forward to seeing you again in the very near future.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belmond Mount Nelson Hotel

Property: Belmond Mount Nelson Hotel
Address: 76 Orange Street | Gardens, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central > City Bowl
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Cape Town Central
#3 Spa Hotel in Cape Town Central
#3 Family Hotel in Cape Town Central
#9 Romantic Hotel in Cape Town Central
#10 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Mount Nelson Hotel 5*
Number of rooms: 198
Official Description (provided by the hotel):
Belmond Mount Nelson Hotel is a timeless and authentic resort hotel located in the heart of Cape Town. With a unique legacy of service excellence based on authentic Cape hospitality, the hotel remains a destination of choice. The hotel's convenient location makes it easy for guests to explore the city centre and its surrounds, and some of South Africa's best beaches. The garden estate setting is an urban sanctuary, complete with two heated swimming pools, rolling lawns, a palm lined avenue and secluded Rose gardens which lend themselves to romance. The abundance of secure wide open space makes families feel at home and encourages children to run free and explore. Several distinctive accommodation wings offer a variety of 198 individually decorated, elegantly appointed rooms and suites. No two rooms are exactly the same, and each annexe offers unique views, mood and style. Belmond Mount Nelson Hotel has played host to countless weddings and milestone celebrations. The glamorous and contemporary Planet Bar and Restaurant offers guests a true South African gastronomic dinner experience, and the newly refurbished Oasis Bistro offers guests a Mediterranean inspired al fresco breakfast and lunch menu overlooking the family pool and gardens. A daily Afternoon Tea served in the hotel lounge is a signature and not to be missed experience. Extending the emphasis on pleasure is Librisa Spa - a destination day spa boasting eight oversized treatment and shower rooms, separate manicure and pedicure rooms, and a sun-splashed conservatory. Treatments are based on the healing power of touch and incorporate products containing local ingredients. ... more   less 
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Also Known As:
Mount Nelson Cape Town
Hotel Mount Nelson
Belmond Mount Nelson Hotel Cape Town, South Africa

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