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Cape Grace
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Reviews (2,188)
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All reviewssignal restaurantbascule barwelcome homewhiskey bartable mountaincomplimentary car servicechauffeur serviceoverlooking the marinadressing areabeautiful hotelour honeymoonevery member of staffluxury roomperfect locationbottle of champagnewaterfront areafive star hotel
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1,951 - 1,956 of 2,188 reviews
Reviewed November 5, 2007

We spent 5 nights in a rooftop luxury room and from the minute we arrrived we knew we had picked a great hotel. The informal reception area is very professional and welcoming and the whole hotel is elegant. The little touches on the fourth floor like water, fruit juice etc are a nice bonus and the Spa is great - very relaxed and attentive service and the relaxation room is the best waiting area I have ever encountered!

Very tiny negative would be the downstairs bar which was too smokey - so if you wanted a late night drink you had to go to the libraray which could be a little hit and miss on the service - but overall the staff were great, really helpful with reservations etc and the hotel cars to take you around are a very nice touch.

The big advantage of this hotel is being right in the waterfront - so you are able to stroll to shops and restaurants but get back to your hotel easily - would thoroughly recommend this hotel - especially if you only have a few nights in Cape Town.

Stayed: October 2007
6  Thank SharonAJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2007

Amazing Grace
How sweet th' hotel...

In September my wife and I came to Cape Town for the first part of our two-week honeymoon. Unfortunately our enjoyment was blighted upon arrival at the airport when we discovered that South African Airways had lost both pieces of luggage in London.

After fifteen months of planning and such a happy wedding, this was an awful development owing to negligence of airport baggage handling staff, and the airline systems and controls generally. (Readers take note: pack plenty of hand luggage and *watch* that airline check-in clerk: they often neglect even their most basic jobs!!)

...That saved a wretch like SAA...

However thanks in no small part to this wonderful hotel, we were still able to have a lovely few days in Cape Town. They succeeded in salvaging this potential disaster. From the minute we arrived (with only the clothes on our backs and a few pieces of hand luggage), the staff gave us a warm and friendly welcome. They helped us as best they can, with countless thoughtful gestures to restore the enjoyment to our memorable honeymoon.

...How precious did that Grace appear
The hour we first needed!...

The Cape Grace staff also helped us deal with South African Airways. In fact some hotel staff went outside their normal duties on making some enquiries on our behalf to free our time to go sightseeing. They also gave us vital telephone numbers and advice which eventually led to our bags being recovered a few days later (no thanks to the airline!!). The hotel General Manager himself offered his assistance personally on a number of occasions, despite his own busy schedule with other guests.

...Through many dangers, toils and snares...
...Tis Grace has brought us safe thus far...

Moreover all this excellent extra service didn't detract from the Cape Grace's primary duty of running a hotel. The hotel room itself was very comfortable indeed, well kept and extremely clean. The public rooms were always of the highest standards, and we enjoyed the restaurant. They also recommended, and even booked, some very nice restaurants around the waterfront. Time and again their advice was well founded.

All in all, this is a truly excellent, well managed and courteous hotel. It is the gem of the V&A waterfront, and we'd recommend it to anyone looking for a pleasant stay in this beautiful city.

Our one fault was South African Airways, which can obviously learn a thing or two about the principles of good customer service. Perhaps the national airline should visit the Cape Grace Hotel and be open to some training!!

  • Stayed: September 2007, traveled as a couple
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4  Thank moonrangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2007

Recently returned from a 5 night stay here in one of the rooftop terrace rooms. The terrace itself is a little small, but no problem for a sundowner or two.

Staff are very professional and, on the one occasion they did mess up a dinner reservation for us at Ginja, they did at least handle the situation well and booked us a suitable replacement and got us there quickly.

Very nice touches around the hotel such as refreshments in the lift lobby relevant to the time of day, and very efficient car transport service (even if a couple of the drivers seemed to think they were at Kyalami)

Probably the only poor part of the hotel is the bar, which is stuck somewhere between classic gentleman's club and a pub. No atmosphere and no lift access, which was a problem for my wife.

Otherwise, location and service make this probably the best option for a stay in Cape Town.

  • Stayed: September 2007
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2  Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2007

An amazing hotel with outstanding service.
My husband and I stayed here for 3 days and loved the hotel.
You don't need to leave the hotel to enjoy Cape Town.
Would recommend!

  • Stayed: September 2007, traveled as a couple
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2  Thank asaert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2007

What a great hotel !! Staff so welcoming and friendly from reception staff to doormen. Rooms good size and very clean. I was very impressed with the attention to detail in all aspects of this hotel. Breakfasts were great with good selection. Location was excellent as right at waterfront in the middle of things. Great start to our SA holiday!!

  • Stayed: September 2007, traveled as a couple
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Thank pixcell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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