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“Good value hotel with everything you need.”

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Best Western Cape Suites Hotel
Ranked #86 of 109 Hotels in Cape Town Central
North Yorkshire
Level Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Good value hotel with everything you need.”
Reviewed April 7, 2014

Stayed here for a week recently and found the hotel to have everything you would want. Contrary to some other reviews, I experienced consistently good service from all the staff I encountered.
The hotel felt a little bit out of the centre of town, although as I relied on taxis a lot, I didn't quite get my bearings. The hotel offers a free shuttle service to town, the waterfront, to the cable car, and to the airport, if booked in advance. I made use of this and found it an excellent service.
Breakfast was great, good choice and good quality. I didn't make use of the pub or evening meals but the menus appeared to include a good range of meals including vegetarian options. The kitchenette area was well stocked with equipment and utensils if you wanted to prepare your own food.
I found my room clean and well serviced every day. The suite door felt a little bit flimsy, but I didn't experience any problems with it, and perhaps the famous Cape Town wind was more responsible for that! I had no security concerns, as there seems to be a security guard at the entrance at all times.
For more money you can find hotels closer to the touristy Waterfront, or with more up-to-date decor, but for the location, the price and the star rating, I found this hotel spot-on.

Room Tip: Rooms directly opposite reception can be a bit noisy in the evening with cars and guests coming and...
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank V84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this review, April 8, 2014
Thank you for completing the survey regarding your recent stay at our hotel.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Kind regards,
Management & Staff
BEST WESTERN Cape Suites Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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305 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
New York City, New York
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 2, 2014

You get what you pay for. Although there were a few issues-non working air conditioning, shower head had an odd angle, etc. Pverall it was in the location that was good for us, and served the purposed of spending the night as we were out most of the day.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nadia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this review, April 3, 2014
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Kind regards,
Management & Staff
BEST WESTERN Cape Suites Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 31, 2014

I stayed for a long time at the Best Western Cape Suites Hotel. First I was really satisfied, but after two weeks my opinion changed. The worst point for me was the staff, because they do not listen to you when you have recommandations, complaints or suggestions as you can see here at Tripadvisor too. (The negative reviews are ignored)
The cleanliness got worse. The bathroom was not cleaned well and the floor was dirty too.
The guest laundry was a colossal cheek. I went to the reception in the morning and they told me that the laundry is available NOW. At the end I had to wait till 4 pm., because there were other guests who asked the staff earlier than me. Unfortunatly, it was everytime the same, although I indicated to this situaion.So why is there no list, where name/room number and time are mentioned?
Last but not least, I would not recommend this hotel, because of the rude staff members at reception (female ones) and the points above.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacky_1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this review, April 2, 2014
On behalf of our entire team, we would like to take this opportunity to apologize for not exceeding your expectations.

At the BEST WESTERN Cape Suites Hotel we strive every day to provide a superior customer experience that's why we value our guest feedback so much. We will use the feedback you have given to us to implement improvements and to address all issues raised, as a matter of urgency, to ensure we provide a better experience and customer service in the future.

Please also be assured that this is not the level of service we pride ourselves upon.

Kind regards,
Management & Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 30, 2014

We are staying for 4 months in this Best Western Hotel. Therefore we have got a good insight into the internal procedures, which are not always the best and need to be improved.

Cleanliness: The cleaning ladies do only the bare necessities. That is the reason why the rooms are not as clean as they should be. Little animals like ants are unfortunately staying guests in your room.

Guest laundry: A total chaos! There is no proper procedure behind the available machines, although there is a simple solution for this problem (introducing a simple table with room number and time) - they are not changing anything. If there are some questions, complaints or recommendations nobody feels accountable for this issue.

Reception: The female staff members are very unfriendly and rude to (especially) female guests, in contrary to the male receptionists who do their job properly.

Hotel: The location and hotel facilities (pool, ...) are great but due to the negative points it is hard to enjoy your stay.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Europe_female
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this review, March 31, 2014
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

If I can provide any assistance during your stay at the BEST WESTERN Cape Suites Hotel, please don't hesitate to contact me directly at + 27 (0)21 461-0727.

Kind regards,

Matt Antonelli
General Manager
BEST WESTERN Cape Suites Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 6, 2014

We spent the second half of our SA trip as a base for visiting the cape. It was basic and clean. Good housekeeping service...whenever we returned it was spotless and all the rubbish removed. The only downsides were it being quite noisy at night and there was only air con in the living area and not the bedroom...this was a problem when it got to 38 degrees! The parking was a bit tight though we had no problems in our small rental car. The bar was nice on the odd night we used it. We walked to the District 6 museum from here to pick up the red tourist bus but everywhere else we drove. If you are on a budget it is perfect.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrandMrs007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this review, March 10, 2014
Thank you for letting us know about your recent stay at our hotel.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking and telling us about your stay at the BEST WESTERN Cape Suites Hotel.

Kind regards,
Management & Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lappeenranta
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 17, 2014

Good breakfast, good service, frendly staff. Free airport shuttle service; pls contact reception beforehand and book; they drive you also to city center, cable car station, Camps Bay beach or Waterfront if they have time (better to book in good time beforehand). Waterfront = harbour, shopping centers, restaurants, etc.
Rooms: in acceptable condition, own small kichen (incl. e.g. coffee maker + coffee, fridge etc.), some of rooms have seen the better days; pls check if it is the room + terrace on your confirmation and insist it! They have rooms with and without the terrace. Book your room of the ground or the first floor. The best rooms are situated probably in the main building.
Two small pools + children pool: not very high level, should be more sunbeds; pls take your own towel (forbidden to use hotel towels in sunbeds)
You can ask free bottled water from reception.
City center: walk 1 km, Waterfront: walk abt. 3 km
Noisy building contract just near to the hotel. They start works abt. at 7.00 a.m..

Room Tip: Ground and first floor rooms probably the best, Pls check if terrace mentioned on your confirmation...
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  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TicketWindow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this review, February 18, 2014
Thank you for completing the survey regarding your recent stay at our property.
We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to complete the survey.

Kind regards,

Matt Antonelli
General Manager
BEST WESTERN Cape Suites Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 9, 2014

An excellent hotel in every way possible, in the city bowl area, view of cable mountain, clean rooms and friendly staff, a free transport vehicle available and an excellent English style pub at the front of the building serving good food; I would recommend this hotel to any traveller to Cape town

Room Tip: Away from reception perhaps about 156-165 very good
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlanZimbabwe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this review, February 12, 2014
Thank you for completing the survey regarding your recent stay at our property.

We are so happy to hear that you enjoyed your stay at the BEST WESTERN Cape Suites Hotel.
We hope you will come back and see us again soon.

Thank you again for taking the time to complete the survey.

Kind regards,
Management & Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Cape Suites Hotel

Property: Best Western Cape Suites Hotel
Address: Corner De Villiers & Constitution Street | Zonnebloem, Cape Town Central 8002, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #86 of 109 Hotels in Cape Town Central
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Cape Suites Hotel 3*
Number of rooms: 123
Official Description (provided by the hotel):
Nestled at the foot of Table Mountain, with views of the Cape Town city skyline and Table Bay, lies the BEST WESTERN Cape Suites Hotel, a village-style hotel with a total of 123 studio, one, two and three-bedroom suites. Guests will enjoy a home away from home environment in spacious accommodations, air-conditioned suites with fully equipped kitchens, all at three star standards. Our suites can accommodate several guests, providing twin beds in each bedroom and a double sleeper couch in the lounge. Ideally located, the hotel is a five-minute drive to the famous V & A Waterfront and a 15-minute drive to the beaches of Camps Bay and Clifton. The BEST WESTERN Cape Suites Hotel provides a sensible alternative in offering affordable accommodations for tour groups, business travelers, families and individuals who are looking for spacious accommodations with convenient amenities in Cape Town. ... more   less 
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Also Known As:
Best Western Cape Hotel Cape Town Central
Best Western Cape Town
Cape Town Best Western
Best Western Cape Suites Hotel Cape Town, South Africa

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