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“Loved it!!!!”

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SunSquare Cape Town Gardens
Ranked #40 of 109 Hotels in Cape Town Central
Certificate of Excellence
1 review
“Loved it!!!!”
Reviewed December 21, 2013

Excellent bargain. Staff was friendly and attentive. Free breakfast buffet was on point---I also loved the neighborhood surrounding the hotel. The only complaint I have is that the bath towels were kinda rough, but a little fabric softener in the wash would fix that. I'd definitely stay here again.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cleetiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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415 reviews from our community

Traveler rating
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    63
    11
    8
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Cape Town Central, South Africa
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 17, 2013

When we arrived at the hotel to check in there was a table with welcome drinks but no one offered us anything. Checking in was excellent and when we asked for a city facing room we were given one which was lovely. I said to my wife that I surely trust that if we will get this sort of service throughout the weekend then it will be nice. At dinner my wife had carvery but I could not becasue most of the dishes had sweet peppers in (to which I am allergic) so I had a choice from the a la carte menu. If the management of this hotel is to do one good thing and that will be to change this menu because the food was not good at all. One could not complain about service at breakfast because there was none. The person cooking could not understand and converse properly, I had to ask twice for our used crockery to be removed and the staff were very, very miserable. My wife asked one of the ladies to smile to see if she could and told her that she should smile more often because she looked nice when she smiled. The breakfast itself was very good. The bar service during the day was a no show because I had to walk upstairs to get service three times. Some of the staff are very friendly and some are very unfriendly. My wife loves this hotel but I am not sure if we will return again.

Room Tip: Ask for a front room with a view of the city on the fourth floor.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travell0cal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 24, 2013

My wife and I stayed here for six nights. The hotel is clean but the bathrooms are desperately in need of modernisation. The staff in the breakfast room were very miserable and didn't interact at all. The air con was very noisy and the rooms were not made up by the time we had got back at 4pm. We had previously stayed in Garden Court Sandton City and it was far superior.
This hotel needs an upgrade

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Woodleys75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kloof, South Africa
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed October 16, 2013

Thank you to the General Manager, Manager and all his staff - from front desk to back door, for making our 1 week stay such an enjoyable one. A spacious room with a splendid view - a very comfortable bed - a top quality flat screen TV - full bathroom with loads of hot water - a delicious and satisfying breakfast. I know where I will be hoping to stay next time I visit Cape Town!! (What I honestly do not know is which hotel reviewer POTaylor62 stayed at, but his criticisms certainly do not apply to this one)

Room Tip: Mountain facing rooms, at the back of the hotel - who wouldn't want one of those?
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trish G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deidre S, Manager at SunSquare Cape Town Gardens, responded to this review, December 30, 2013
Dear Valued Guest

Thank you for taking time and giving us feedback on your stay with us at the De Waal.
We appreciate the positive feedback about the hotel and staff, and value your support.

We looking forward to welcoming you back soon.

Kind regards
Deidre Strydom
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cape town
Level Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 31, 2013

Yes, the bathrooms needs a touch up. The rest of the hotel is lovely ! Excellent breakfasts,secure parking,lovely modern rooms with fridge (that is a big big plus point) and the BIG BIG plus point........ALL the staff,from the front desk to the cleaners to security !!!! They are just so helpful and friendly that you want to stay longer !! We will be back !!
ps.....the beds and quality of linen is superb !

Room Tip: Love if you get one facing the mountain on the top floor!
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hermann21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deidre S, Manager at SunSquare Cape Town Gardens, responded to this review, December 30, 2013
Dear Valued Guest

Thank you for taking the time to write a review of your recent stay with us at Garden Court De Waal. It is always encouarging to receive positive feedback about the hotel and staff.

We have noted your comments about the bathroom and I can assure you it is top priority and we will be starting with a refurbishment next year. We are pleased to see that we created great expectations of your stay with us and look forward to welcoming you back in the near future.

Kind regards
Deidre Strydom
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mossel Bay, South Africa
Level Contributor
184 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed August 15, 2013

Stayed here during 2010 SWC ...the place is seriously in need of an upgrade i.e. rooms and especially the bathrooms, the tiles were covered in mould. Staff were very friendly and helpful, sufficient parking and within walking distance to many a eatery and excellent ones as such. Breakfast was disappointning with respect to selection, staff and effciency - som training of staff needed in this area

Room Tip: Newly reneovated rooms
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank POTaylor62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deidre S, Manager at SunSquare Cape Town Gardens, responded to this review, December 26, 2013
Dear Valued Guest

Thank you for taking the time and giving feedback of your stay with us at Garden Court De Waal, as we vlue your feedback about the hotel and staff.

We have noted your comments and I can assure you that next here we will be starting with a refurbishment in the bathrooms. We look forward to welcoming you back in the near future.

Kind regards
Deidre Strydom
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salzburg, Austria
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 12, 2013

in walking distance to sightseeing like District 6 museum, castle of good hope, slave house, Tuynhouse, parc etc.. to the shops and restaurants at the waterfront you need a taxi for around € 8.
Did the sightseeing alone as a woman and it was no problem whatsoever.

To the hotel: nice, big, clean rooms with aircondition, bath big enough, nice breakfast, friendly and helpful staff
nothing to complain!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Snirak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deidre S, Manager at SunSquare Cape Town Gardens, responded to this review, August 15, 2013
Dear Valued Guest

Thank you for your recent review at Garden Court De Waal. It is always encouraging to receive such positive feedback about the hotel and staff.

We are pleased to see that you enjoyed your most recent stay and the location of the hotel and looking forward to welcoming you back in the near future.

Kind regards
Deidre Strydom
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SunSquare Cape Town Gardens

Property: SunSquare Cape Town Gardens
Address: 10 Mill Street Gardens, Cape Town Central 8001, South Africa (Formerly Garden Court de Waal)
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central > City Bowl
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#40 Business Hotel in Cape Town Central
#42 Family Hotel in Cape Town Central
#52 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): $
Hotel Class:3 star — SunSquare Cape Town Gardens 3*
Number of rooms: 136
Official Description (provided by the hotel):
There's a square on the block in the Mother City. SunSquare Cape Town Gardens is located in the vibrant and cosmopolitan suburb of The Gardens, on the edge of the Cape Town City Bowl. This trendy hotel offers guests more of what they want, making their hotel experience a memorable one. SunSquare Cape Town Gardens is close to the CBD as well as the Cape Town International Convention Centre, whilst the Cape Town International Airport is only a short 20-minute drive from the hotel. For leisure travellers, the hotel is beautifully positioned at the base of Table Mountain - one of the new 'Seven Wonders of Nature' - and is close to Long Street, which has an array of day and night time activities with its vast selection of chic restaurants and boutique shops. The hotel is also located within close proximity to main attractions in the area, such as the V&A Waterfront and the gorgeous beaches of Camps Bay and Bloubergstrand. About the hotel SunSquare Cape Town Gardens combines affordability and comfort with modern accommodation for individuals who know exactly what they want. The spacious lobby extends into a bar area, providing a relaxing place for guests to socialise and enjoy themselves - chatting, working or listening to music. The lounge area leads off from the lobby and is yet another comfortable space where guests can read the newspaper, conduct business meetings, or just sit back and relax. Guests can also unwind and have a drink by the terrace, which looks over a lovely pool deck and has magnificent views of the city. For those guests who want to stay fit and healthy while staying at the hotel, the well-equipped gym comes in handy. ... more   less 
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Also Known As:
Garden Court De Waal Hotel Cape Town Central
SunSquare Cape Town Gardens South Africa

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