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All reviews dash restaurant dock house sanctuary spa table mountain sister hotel boutique hotel huge bathroom beautiful hotel perfect location waterfront area deluxe room our honeymoon highly recommend this hotel water front small hotel few minutes walk stayed nights
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Reviewed October 6, 2017

We had the pleasure of staying in the Manor House, which the newest addition to the Queen Victoria Hotel, due to a mix-up with a booking for Dock House (part of the same complex.
The Manor House has only four rooms, with views of Table Mountain and includes Private Butler service.
We were blown away, Alex and Gershwin made our stay very, very special (and we forgave Dock House).

Room tip: We stayed in one of the first floor rooms and the view over the harbour and to Table Mountain was very good.
Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Viv259
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan W, General Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded October 13, 2017

Good Morning

Thank you very much for taking the time to write a review on your recent stay at the Queen Victoria Hotel. it was a pleasure meeting you and we are extremely happy to hear that you enjoyed your stay at the Manor House.

The team at the Manor house are a special group of people who are incredibly passionate about guest service and I will definitely be passing on your comments to the team who will be very appreciative.

Thank you for your understanding and we look forward to welcoming you back again soon to create another memorable experience with us.

Kind Regards

Juan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2017

Prior to our trip to Cape Town I was doing the usual research and as I had not been before initially looked at the usual (safe) suspects, Hilton/Marriott/similar. However, it became evident that Cape Town had more to offer than your standard chain hotel offering and the Queen Victoria ended up being a great choice!

For a start, the rooms (above average size) have a homely feel and the bathrooms are very spacious.

The staff provided a more personalised approach which you can only do when you cater for a max of 70 guests (35 rooms)

It was a first for me to have a pro active driver (apologies, forgot his name) who highlighted the various points of interest along the route from the airport.

We had G&T's by the fire one evening and the barman was excellent in helping us choose a local gin which I was surprised existed.

Breakfast was in the formal restaurant with views of Table Mountain with a mixture of buffet and cooked to order -all very good and nicely presented.

Location wise it was literally a few paces from the Waterfront so it more than ticked all the boxes.

Really enjoyable stay and my first choice for any future return visits to Cape Town.

Room tip: Premium room
Date of stay: September 2017
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Riki747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan W, General Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded October 13, 2017

Good Monring

Thank you very much for taking the time to write this review on your recent stay at the Queen Victoria Hotel and Manor House. The team and I are thrilled to learn of your wonderful stay with us.

I am happy to hear that you experienced the passionate personalised service the team strive to deliver. the locally distilled gins are certainly one the more popular drinks of choice and are world class.

We look forward to welcoming you back again soon for another gin and tonic at the fire place and to create more memorable experience with us.

Kind Regards

Juan

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Reviewed October 2, 2017 via mobile

We had a very nice stay at the hotel. Location is very good .
Right I the middle of the Wharf but a little out which gives you a quiet corner with a minute walking from the busy area.
The hotel is small with 3 floors.
The breakfast is very nice and they let you also choose to eat in the V&A hotel which is near by.
Service is very good and people are friendly.
I believe it is suitable both for visitors and business.
The spa is in a small building next door.
Very recommended .

Date of stay: October 2017
Trip type: Traveled with friends
Thank Ronygr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan W, General Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded October 10, 2017

Good Afternoon

On behalf of the staff and management of the Queen Victoria Hotel we would like to thank you for taking the time to share with us this review.

WE continuously strive to provide a high standard of service and we will certainly ensure we pass on the positive comments to the team. Our location is certainly convenient to experience the vibrant V&A Waterfront but but also allows one to retreat to the Queen Victoria Hotel for some well earned peace and quiet.

We look forward to welcoming you back in the near future.

Kind Regards

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Reviewed September 25, 2017 via mobile

We have spent 5 nights at the Queen Victoria hotel and consider it to be a jewel. Perhaps a hidden jewel. For the following reasons:
1. It's small and intimate, perhaps 30 rooms.
2 the rooms are magnificent, rooms beautifully appointed and, dare I say, I love there being a SEPARATE toilet room
3 the staff are superlative - know their job, very friendly and attentive.
4 close to all of the attractions of the V and A waterfront
5 piano music during a meal in the restaurant was a pleasure
6 the breakfasts are exceptional
7 the restaurant. What can I say? The best food I have had in 2 weeks in South Africa. Reasonably priced and far better than anything we tried on the waterfront itsef. One meal for instance was : Gorgonzola soufflé plus vegetable terrine for him: and tempura prawns and pickled vegetables followed by vegetable terrine for me. The best meal yet! Fresh, beautifully cooked and presented.

Date of stay: September 2017
Trip type: Traveled as a couple
Thank angelah945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan W, Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded September 29, 2017

Good Morning Angela.

Thank you so much for taking the time to right this wonderfully detailed review. It really does make us exceptionally happy to hear you enjoyed you stay with us. We are very proud of our property and all the elements that make it such a special place and we love to share it with guests.

It is great to hear you enjoyed your dining experience in Dash we are soon launching new menus so when you return you can experience our new food offering which will be even more delicious and exciting.

Warm regards

Juan



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Reviewed September 17, 2017

We were fortunate to be upgraded to the Manor House at Queen Victoria from the Dock House. Even more fortunate that we were the only guests in the 4-suite Manor house with 24-hour butler service. Loved the bathroom's size and sense of space. Room was a tad tight given all the furniture inside but elegantly decorated. Excellent personal service from both Alex and Gershwin. Alex was extra extra special! Being on top of a small hill, the Manor house is located near the waterfront but luckily, isolated from the noise and and the crowds there. Thoroughly enjoyed the personalized service and would stay there again.

Date of stay: August 2017
Thank MMLA64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan W, General Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded September 21, 2017

Good Morning

Thank you very much for taking the time to share with us this fantastic review of your recent stay at the Manor House at the Queen Victoria Hotel

WE continuously strive to provide a high standard of service and we will certainly ensure we pass on the positive comments to the Gershwin and Alex.

We look forward to welcoming you back in the near future.

Kind Regards

Juan

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