We stayed 3 nights at Queen Victoria. Specifically, we wanted a very nice boutique hotel in a wonderful location. We got both. The hotel is understated in its elegance, simple yet tasteful.
Check in was good and friendly. We got a corner room, which was wonderful. Light pouring in from 2 sides, small balcony. Tasteful room. About 35-40 sqm. Nice bathroom.
Alas, not without problems.
The bathroom flooded after our first shower (which was nice, hot and powerful). Nearly slipped. Poor and wrongful installation of glass panels. Also, the glass door opened inwards rather than out, making entry and exit very difficult.
The main door had no tensioner / door closer for soft closing. So the door would bang (very very loudly) everytime it closed. And you had to exit fast or else the door would hit you. And god help you if you dont remove your fingers fast enough!
The light circuitry had no logic. One bedroom switch killed all the lights. Impossible for the person on the otherside to switch on his bedside light. Going to the toilet in the middle of the night was an act of terror in the darkness. Not knowing what was going on, on our first night, I had to call in the duty manager at 3am to help me work the lights, while my wife was asleep. He had difficulties and finally after working out the illogical logic, we could use the lights and finally use the bathroom in the middle of the night. What would happen in the event of an evacuation, I shudder to think!
These were little things that could have had major consequences on safety. We discussed these issues with hotel management. They carried out a half-baked emergency repair of the bathroom. The rest were issues of reengineering. Maybe it was our (bad) luck for these issues in our room.
However, barring the above, and our refusal to let these things bother us, we truly enjoyed our stay. In particular, we really admired the view of Table mountain with the sunrise reflecting of this magnificent work of nature. Right out from the balcony of our room and from the dining area. The hotel setting is wonderful.
Firstly, the people were very nice and very helpful. We felt they were genuine and the smiles not contrived. We were guided very thoroughly on our expeditions to the VA waterfront. I have never met door men so cheerful as those at Queen Victoria.
Second, the location. Quiet yet impossibly next to the buzz of the V&A waterfront.
Lastly, the room-service food was nice, and particularly the breakfasts were wonderful.
We hope the hotel can iron out the little bugs and make this hotel a wonderful institution that I think it can become.
- Official Description (provided by the hotel):
- Queen Victoria Hotel & Manor House is a luxuriously appointed, deluxe boutique hotel in the Portswood Ridge Precinct in the Victoria & Alfred Waterfront, Cape Town. The hotel not only encapsulates the luxurious style and attention to detail that defines small, luxury retreats around the world but also enjoys a unique location. The hotel has 35 luxurious rooms and suites, including a presidential suite with a generous terrace for al fresco entertaining. From the food and beverage offering at Dash, the hotel’s restaurant and cocktail bar, to the interior aesthetics, the Queen Victoria Hotel embodies exquisite international flair that is fused with local flavour. The Manor House is adjacent to the Queen Victoria Hotel - and is a butler-serviced 4 suite boutique hotel. ... more less
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- Also Known As:
- Queen Victoria Hotel & Manor House Cape Town, South Africa