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“Excellent hotel in a great waterfront spot” 5 of 5 bubbles
Review of Queen Victoria Hotel

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Queen Victoria Hotel
Ranked #14 of 106 Hotels in Cape Town Central
Certificate of Excellence
Melbourne, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent hotel in a great waterfront spot”
5 of 5 bubbles Reviewed September 9, 2013

We had booked to stay at the V&A hotel, but were given a free upgrade to the Queen Victoria hotel. It was a beautiful hotel. The staff were lovely and very helpful (they picked up some of our luggage that had got lost in J'burg). The room was large and had fast wifi. The bathroom was palatial - with a impressive bath, double sinks, double headed shower and separate toilet. The treats on the pillows at night were impressive so we tried out the hotel restaurant for dinner and we were not disappointed (which is saying something given the number of excellent restaurants seconds away in the waterfront). The duck risotto - was the best risotto I have ever had and the cheese platter would be enough for three people, but the chocolate fondant was out of this world!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ajdeprez14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, September 16, 2013
Good day

Thank you very much for the complimentary remarks regarding our staff, services and facilities at the Queen Victoria Hotel. We hope to welcome you back on your next visit to Cape Town!

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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661 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
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English first
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed September 2, 2013

Amazing experience. First- location, location, location. Conveniently located across the street from the Waterfront. Plenty to do and eat across the way and it feels very safe to go back and forth. Second- top notch friendly service. Third- Lovely accommodations. The bathroom has fantastic products (Charlotte Rhys shampoo, conditioner, shower gel, foam bath, bath salts, lotion, etc). In room hair dryer. TOWEL WARMER. Nightly turn down service with delicious pastries (macarons tonight). Perfect after a long day of sightseeing. Finally, the breakfast is out of this world. Hot and cold breakfast is included in your room rate. The blueberry muffin and fresh butter on the table is amazing. I want to eat this every day!

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Meganruth11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, September 10, 2013
Good day

Thanks for the stunning review on the Queen Victoria Hotel. It makes me very happy to see that you enjoyed your stay and that you found the location, facilities and restaurant to be top-notch!

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manhattan
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 31, 2013

After having trouble with our A/C and shower at the V&A Hotel, the management kindly moved us to their sister hotel, the Queen Victoria. The Queen Vic was definitely a step up (figuratively and literally) from the V&A. Extremely comfortable and well-designed, with beautiful views of Table Mountain. Excellent breakfasts.

Spa is also excellent and staff is extremely friendly and accommodating (they insisted on staying open late for our appointment because our tour was getting back later than expected).

One thing to note: You have to walk up/down steps or ramps and cross the street to get to the waterfront, so for someone with impaired mobility who wants easy access to the waterfront, a hotel right on the water would be advisable.

Room Tip: We were on the 1st floor, which was still very quiet and had a view of Table Mountain. The best exp...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 4aForever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, September 10, 2013
Good day

I'm very happy to hear that you enjoyed your stay at the Queen Victoria Hotel. Your kind words regarding our staff and facilities are greatly appreciated.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Yor, NY
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 30, 2013

This boutique hotel had everything: Comfortable, spacious rooms; fantastic breakfast; excellent, safe location; friendly staff, etc. Recommended!

My wife and I had a great visit in Cape Town. We had an excellent stay at the Queen Victoria and would definitely return.

Stayed August 2013, traveled as a couple
Review collected in partnership with this hotel

Helpful?
Thank Zenlaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, September 10, 2013
Good day

Thanks you for the stunning review on the Queen Victoria Hotel. I'm glad to hear that you and your wife enjoyed the facilities and services that the hotel has to offer and we hope to welcome you back soon.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, Gauteng, South Africa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 29, 2013

A pleasurable stay with warm and friendly staff. The food is exquisite and the rooms are very luxurious. I enjoy having dinner by the fire-side during winter and their cocktails are perfect.
The Hotel is favourably situated and remains quiet all times of the day, should one wish to take a much-needed nap anytime of the day.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank JacquelinePienar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, August 29, 2013
Dear Jacqueline

Thanks for the lovely review on the Queen Victoria Hotel. I'm glad to hear that you enjoyed your stay and that you enjoyed dining in Dash Restaurant by the fireplace at night.

We hope to welcome you back again on your next visit to Cape Town!

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
5 of 5 bubbles Reviewed August 28, 2013

Our group of seven included my daughter and her family including her 6 year old daughter and two sons age 12 and 15. The hotel is in an excellent location just minutes from Ferry to Robbin Island and V & A waterfront with great shipping and restaurants, Hotel was first class, rooms, dining areas, exercise room, etc. Concierge and other hotel staff all very professional and helpful to arrange tours and provide information. At one point we required a Doctor and one was called and arrived in half hour to look after our issue.Hotel and staff helped a lot to make out first 4 day visit to Capetown enjoyable and memorable.The kids and adults all shared this very happy experience. One disappointment was interrupted service on internet but hotel made available their own internet office connections. Would return to this hotel in future.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Russell B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, August 29, 2013
Dear Russell

Thank you for taking the time to write this wonderful review in respect of your recent stay at the Queen Victoria Hotel. I'm glad to hear that the family all enjoyed their stay and that you found the staff to be helpful and the facilities of great quality.

We look forward to welcoming you back to the Queen Victoria Hotel.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
107 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed August 28, 2013

This is a lovely hotel with beautiful décor and fittings. The service was excellent and the breakfast world class. Its location next to the V&A Waterfront cannot be better for tourists not wanting a beach holiday. My only complaint, albeit trifling, is that the hotel failed to provide cotton buds or cotton pads in the bathroom, items I would have expected in a hotel of this calibre. Nevertheless, an excellent choice.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Jill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, August 29, 2013
Dear Jill

Thank you for having taken the time to write a review in respect of your stay at the Queen Victoria Hotel. This gives me the opportunity to monitor our service to you, the guest.

I'm glad to hear you enjoyed the breakfasts and that you found the location of the hotel to be convenient. I have taken note of your comment regarding the cotton buds/pads and appreciate your having drawn my attention to this as I'll certainly look into this.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Queen Victoria Hotel

Property: Queen Victoria Hotel
Address: Portswood Close, Portswood Ridge | V&A Waterfront, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Cape Town Central
#7 Business Hotel in Cape Town Central
#11 Romantic Hotel in Cape Town Central
#14 Luxury Hotel in Cape Town Central
#34 Family Hotel in Cape Town Central
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Queen Victoria Hotel 5*
Number of rooms: 35
Official Description (provided by the hotel):
The Queen Victoria Hotel is the newest addition to Newmark Hotel’s portfolio, which offers a myriad of ideally located upmarket hotels, other accommodation options and restaurants. What sets this unique five-star boutique hotel apart is the attention to detail given by the creative team responsible for its development, who achieved this through their unwavering passion for awe-inspiring design.From the creative brief of ‘where classic elegance meets contemporary design’, every effort has been made to ensure that the 35-room Queen Victoria Hotel is a haven of calm, luxury and understated opulence amongst the hustle and bustle of Cape Town’s popular V&A Waterfront.The interiors create an ambience of peaceful elegance, through the use of greys and taupes, marble-clad walls, crystal chandeliers, white marble and wooden parquet flooring, not to mention the triple-volume foyer with its dramatic white spiral staircase, glass lift and crystal chandeliers. The signature shade of deep purple has been employed to add a touch of regal eccentricity as an ode to the historic figure after whom the hotel is named.From the food and beverage offering at the hotel’s restaurant and bar, Dash, to the interior aesthetic, the Queen Victoria Hotel embodies a sense of international flair fused with local flavour. The menu at Dash is structured around classic French cuisine, with all ingredients sourced locally and seasonally, while ninety per cent of the interior pieces were sourced from local design geniuses.With a management team and staff dedicated to making every guest feel like royalty, a stay at the Queen Victoria Hotel will certainly exceed your expectation of what five-star luxury should be like. ... more   less 
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Also Known As:
Queen Victoria Hotel Cape Town, South Africa

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