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“EAT HERE!!”

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Queen Victoria Hotel & Manor House
Ranked #14 of 109 Hotels in Cape Town Central
Certificate of Excellence
Scotland
Level 5 Contributor
62 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
“EAT HERE!!”
Reviewed April 14, 2012

We were staying at the Dock House - a sister hotel across a courtyard. Although breakfast was available there, nosiness led us to try breakfast at the Queen Victoria. Well it was great! We thoroughly enjoyed the buffet and the cooked dishes. The staff were unfailingly polite and friendly. Having seen how good the breakfasts were, we began to have dinner there : quite a fine dining experience that was too. In the face of the strong competition presented by the large number of restaurants just across the road at the V&A waterfront, it seems that the Victoria struggles to attract diners or to tempt residents to foreswear the noisy attractions across the road. This is a great pity as the dinners at the Vic are truly excellent. There are talented chefs there. Maybe this is a marketing issue for the managent to consider? Wherever you are staying- try eating at the Queen Victoria- you wont be disappointed

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank nippysweetie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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694 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Aiken, South Carolina
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 6, 2012

The Queen Victoria is located on a small hill right across the street from the busy waterfront. The best of both worlds - good location and super quiet hotel. The hotel itself lives up to its 5 star category. The staff has to be the best in the city. We felt like guests in a home rather than a hotel. The food was superb starting with the elaborate breakfast buffet before a cooked breakfast of choice. The guest rooms are comfortable and luxurious. The turndown service included a mini dessert. No chocolate mint on the pillow for the Queen Victoria! One of our best hotel expereinces ever!

Room Tip: Ask for a room with a patio or balcony. Have your morning coffee outside!
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  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Yanktongirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 1, 2012

The queen victoria was not only intimate, immaculate, and beautifully decorated, the staff and food was fantastic. We would highly recommend this very special hotel to even the most discriminating traveller.

Room Tip: a balcony was a delightful perk
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank nancy g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pretoria, South Africa
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 29, 2012

I booked a mountain-facing room at the V&A Hotel for seven nights. Upon my arrival, I was informed that I had been “upgraded” to their five-star property, the Queen Victoria. I am astonished that anyone would call the Queen Victoria a five-star, since it has none of the amenities usually associated with this designation.

In the hotel’s favor, it should be acknowledged that the location is excellent and that the room offered a lovely view of the Waterfront area and Table Mountain. Unfortunately, that’s not enough for a frequent business traveler. The hotel’s shortcomings far outnumber its virtues.

The hotel has no fitness center on site. They do, however, have an agreement with a nearby hotel which allows Queen Victoria guests to use this other hotel’s fitness center. This is an inconvenience, made all the more inconvenient by the fact that the guest’s room key will not provide access to this fitness center – one must be accompanied by one of the Queen Victoria staff members.

There is also no business center on site, but the hotel has an agreement with a nearby hotel. Again, a significant inconvenience.

The breakfast at the Queen Victoria was disappointing, particularly in light of the fact that colleagues had recommended the outstanding breakfast buffet at the V&A. I ordered a tomato, ham, and cheese omelet, but the chef forgot to include the cheese. He sent the omelet out accompanied by a bowl of cold shredded cheese on the side.

Most importantly, the hotel is poorly maintained. On my first morning, none of the lights in my room were working except the light in the closet. I called the front desk for assistance, but they were unable to resolve the problem. I had to dress for work by the dim light emanating from the closet.

Although I was scheduled to stay for seven nights, I fled this hotel after only one night.

I do not appreciate the V&A’s efforts to move customers to this inferior property, especially under the guise of an upgrade. I will not return to either the V&A or the Queen Victoria.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank DivaSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 26, 2012

I just completed a seven night stay at the Queen Victoria. It was such a wonderful hotel experience, I really did not want to leave. I travelled to Cape Town from New York to visit my daughter, who also stayed with me at the hotel. Everyone at the Queen Victoria, including the hotel manager, the front desk staff, the restaurant staff, and the housekeepers, made us both feel at home, bending over backwards to make sure our visit was perfect.

Upon arrival, the manager gratuitously upgraded our room to a bright and beautiful corner room. The bathroom was large, modern and immaculate, with a separate oversized shower, tub, double sink and separate room for the commode. The bedroom linens and pillows were so comfortable (prior to arrival, the concierge emailed me a preference form to ask what type of pillows I liked and to see if they could stock our room with additional amenities, such as extra hangers or fresh fruit, for example). The room also included bathrobes and slippers, a couch and seating area. Each evening, the housekeeping staff provided turn-down service.

The front desk staff was happy to arrange (and occasionally rearrange) our dinner reservations each night, advance us cash on account so we did not have to go to foreign ATM machines, arrange for taxis, provide free internet and use of their computer printer. On one occasion when the hotel internet was not working efficiently, they even let my daughter work on one of their own hard-wired hotel staff computers.

Next door to the Queen Victoria, guests have access to an intimate pool setting at the sister-hotel, The Dock House. In addition, hotel guests also have access to the next door spa, which includes gym facilities.

We did not eat dinner at the hotel restaurant, but our room rate included a wonderful breakfast each morning. We were able to choose from a cold buffet (fresh fruit, cheese, meats, cereals, yogurts) or a hot meal from the breakfast menu. The wait staff was very friendly and professional. The hotel also has an inviting bar where guests congregate in the afternoon and evening. The bartender was also so friendly.

All in all, this 35 room boutique hotel really caters to its guests. Its decor is sleek and modern, yet the feel is intimate, warm and inviting. Special thanks to Bobby, Tamryn, Ricardo and the lovely morning hostess from the restaurant (I am sorry, but I do not remember your name) I will definitely return to the Queen Victoria Hotel the next time I travel to Cape Town!

Room Tip: Ask for a quiet room on the second floor. Back corner room is bright and sunny.
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  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A-TravellerNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durban, South Africa
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 20, 2012

My partner and I stayed 3nights and 2 days, it was honestly the worst experience ever. The room we stayed in was 1205 on the 16/03/2012 was infested wit mites and as result we contracted several bites wounds on our bodies. The staff and management provided poor service and support. They offerred no reassurance or apathy for the situation merely transferring us to another room (1209). Not to mention the undue anxiety that we felt. We complained several times to staff and management only to receive a call 3days after our initial complaint. This is an embarrassment as Cape town is an international tourist destination. What was suppose to be a relaxing weekend turned out to be a nightmare.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank ilene s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
1 review
Reviewed March 11, 2012

We stayed for 4 nights at Queen Victoria. When writing this review, I'm actually still on the hotel sitting in the dock house near by the hotel, which is great place to chill out and enjoy the sun. The rooms are great and the service is amazing. The restaurant staff is really professionel and the food is without a doubt the best we had on our trip. Try the salmon as starters and beef fillet as main course - you won't be disappointed! Would stay here again when coming back!

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeterGreve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Queen Victoria Hotel & Manor House

Property: Queen Victoria Hotel & Manor House
Address: Portswood Close, Portswood Ridge | V&A Waterfront, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Cape Town Central
#7 Business Hotel in Cape Town Central
#11 Romantic Hotel in Cape Town Central
#14 Luxury Hotel in Cape Town Central
#34 Family Hotel in Cape Town Central
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Queen Victoria Hotel & Manor House 5*
Number of rooms: 35
Official Description (provided by the hotel):
Queen Victoria Hotel & Manor House is a luxuriously appointed, deluxe boutique hotel in the Portswood Ridge Precinct in the Victoria & Alfred Waterfront, Cape Town. The hotel not only encapsulates the luxurious style and attention to detail that defines small, luxury retreats around the world but also enjoys a unique location. The hotel has 35 luxurious rooms and suites, including a presidential suite with a generous terrace for al fresco entertaining. From the food and beverage offering at Dash, the hotel’s restaurant and cocktail bar, to the interior aesthetics, the Queen Victoria Hotel embodies exquisite international flair that is fused with local flavour. The Manor House is adjacent to the Queen Victoria Hotel - and is a butler-serviced 4 suite boutique hotel. ... more   less 
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Also Known As:
Queen Victoria Hotel & Manor House Cape Town, South Africa

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