We fancied a Chinese meal for dinner and came across Jewel.
Service was slow, even though the place was empty - 2/3 people inside.
Waiter not very friendly, and the food was a bit bland, but the crunch came upon asking for the bill. A 10% service charge had been added for 3 people, without said waiter notifying us of the fact, and had I not checked the original bill before singing the credit card slip, I would have paid twice for a service that wasn't deserving. When questioned, we were told that 'they' work hard, and add the tip because some people never do.
Perhaps 'he' needs to read this and then he will know why.
PS...on the way out we heard another group complaining of exactly the same thing, so it would seem that we are not the only ones who don't agree with their way of charging their customers.