We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Don't Bother” 1 of 5 bubbles
Review of Hilton Cape Town City Centre

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Hilton Cape Town City Centre
Ranked #47 of 106 Hotels in Cape Town Central
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Don't Bother”
1 of 5 bubbles Reviewed November 18, 2013

Brief & concise...Room was filthy! From the toilet, to the sheets, to the WALLS. Go elsewhere with your money. Only good thing, free shuttle to the waterfront. Travel to Sea Point which is just a few more minutes further out. Two nights was more than enough for us to be there. Unfortunately it was our last stop before returning home, and by far the worst stay out of our entire trip to South Africa.

  • Stayed November 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank 1Marisol13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusFritz, General Manager at Hilton Cape Town City Centre, responded to this review, November 26, 2013
Dear Valued Guest,

Thank you for staying and sharing your recent experience at Hilton Cape Twon City Centre on this platform.

I was dissapointed to hear that you were not satisfied with the cleanliness of your room. Your comments have been viewed in a very serious light and have been passed on to the Executive Housekeeper.

I am pleased to hear that you enjoyed the complimentary shuttle service.

I wish to welcome you back in the near future in order to redeem our services to you.

Yours sincerely,

Markus Fritz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,186 reviews from our community

Traveler rating
    536
    417
    131
    59
    43
See reviews for
161
418
83
341
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (201)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Kyalami, South Africa
1 review
5 of 5 bubbles Reviewed November 10, 2013

Enjoyed a one night (late) stay in this hotel. Laundry quickly pressed my shirt and steam pressed my suit at 10pm at night. Nicely adorned room and bathroom. Perfect location for walking into the city centre for business. Quant cape malay quarter up street behind hotel.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Robin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusFritz, General Manager at Hilton Cape Town City Centre, responded to this review, November 12, 2013
Dear Valued Guest,

Thank you for sharing your recent experience at Hilton Cape Town City Centre on this platform.

Your positive comments about the laundry service, comfortable rooms and prime location are greatly appreciated and I hope that we will have the pleasure of welcoming you back in the near future.

Yours Sincerely,

Markus Fritz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed November 9, 2013

A very nicely appointed room and the lighting is placed so that it is useful, unlike many hotels were it seems designed to be romantic but useless. The parquetry floor combined with an interconnecting door (securely locked of course) could lead to noise problems but my neighbours seemed to go to bed early so was not a problem.
The area seems fine but I was cautious as from my room I could watch the homeless people sleeping on the other side of Wale St. If you have a room on a lower floor overlooking Wale St you may be woken by the very early morning laundry truck. When you do wake up you have a good view of Table Mountain, subject to the weather naturally.
Staff are pleasant, helpful and attentive, even if it did take a couple of hours to deliver the requested iron to the room. They were full of apologies about that and even got to the point of offering to do my ironing for me - I declined, and the iron had just turned up anyway.
Breakfast buffet range is smaller than some similar hotels but is quite satisfactory and is beautifully presented. You can ask for hot chocolate instead of tea and coffee if you like.
There is a free hourly shuttle to the waterfront until 6pm. 100 meg wifi is free each 24 hours.
Would happily stay again.

Stayed October 2013, traveled solo
Helpful?
Thank davidn59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusFritz, General Manager at Hilton Cape Town City Centre, responded to this review, November 12, 2013
Dear Valued Guest,

Thank you for taking the time to share your recent experience at Hilton Cape Town City Centre with the TripAdvisor community.

I am pleased to learn that you had an enjoyable stay with us, but would like to sincerely apologize for the housekeeping issue raised in your comment. Please be assured that incidents such as these are certainly not in keeping with the high standards we strive to maintain and I have shared your report with the Executive Housekeeper, who will review the matter.

Your positive comments regarding our rooms and breakfast offer are much appreciated and I look forward to welcoming you back in the near future.

Yours Sincerely,

Markus Fritz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed November 6, 2013

Stayed here for business and found the staff friendly and helpful, the room itself was very nice. I could walk to see quite a lot and the waterfront was just a short taxi ride. The concierge desk was helpful. Would recommend it

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tb004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusFritz, General Manager at Hilton Cape Town City Centre, responded to this review, November 8, 2013
Dear Valued Guest,

I would like to thank you for staying with Hilton Cape Town City Centre during your recent visit to Cape Town.

Your positive comments, pointing out our central location, comfortable rooms and friendliness of team members are much appreciated and I have relayed them to the rest of my team.

Thank you for your recommendation and I look forward to welcoming you back soon.

Yours Sincerely,

Markus Fritz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town, South Africa
2 reviews
5 of 5 bubbles Reviewed November 4, 2013

Hilton Cape Town is a small hotel centrally located in the CBD (or Downtown for our American friends). I stayed for a business trip and found the hotel clean, quiet and relaxing. Particularly noteworthy was the friendliness of the staff. Shuttles run to the Waterfront area every hour. The conciege desk was very helpful in providing options for eating out. Not recommended to people looking for a resort size hotel, but if your preference is more at the boutique end, then this could be the hotel for you.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusFritz, General Manager at Hilton Cape Town City Centre, responded to this review, November 8, 2013
Dear Valued Guest,

Thank you for taking the time to review Hilton Cape Town City Centre on TripAdvisor. I am particularly pleased to receive such kind comments about our team members and to know that our efforts to provide excellent customer service are represented by each and every person in the hotel.

I hope that we will have the pleasure of welcoming you back in the near future,

Yours Sincerely,

Markus Fritz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nevada
Level Contributor
45 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed November 2, 2013

I had an Executive Room with a balcony. The room quality and comfort were excellent. Breakfast was very good. The staff was very friendly and helpful.

The only downside was the location. My meetings were at the Convention Center. It was an easy walk but at certain times of the day, I was uncomfortable walking and chose to take a cab.

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alang2nevada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusFritz, General Manager at Hilton Cape Town City Centre, responded to this review, November 5, 2013
Dear Valued Guest,

Thank you for taking the time to review your recent stay with us.

I was pleased to learn that you enjoyed our modern and comfortable rooms as well as our breakfast offer. Your kind comments regarding our team members are much appreciated and I have relayed your report to the rest of my team.

I hope that we will have the pleasure of welcoming you back on your next visit to Cape Town.

Yours Sincerely,

Markus Fritz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Avon Park, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 31, 2013

Very friendly, excellent hotel staff and super clean, felt very, safe and cared for and the view of the Mtn. was excellent. The courtesy of the staff is unsurpassed. The WIFI worked great, breakfast was excellent, made to order. The Hotel Security was very good and I always felt very pampered and welcome. The Hotel Van was readily available to take us to V&A and other restaurants and even to come pick us up for a very reasonable charge. The rooms are very well appointed and nice roomy bathrooms with separate tub and shower.

Room Tip: Rooms facing the Mtn. are excellent.
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Suzanne p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusFritz, General Manager at Hilton Cape Town City Centre, responded to this review, November 1, 2013
Dear Valued Guest,

Thank you for your wonderful feedback on TripAdvisor. It is a great pleasure to learn that you had an excellent stay with us and experienced true Hilton Hospitality.

My team and I are looking forward to welcoming you back,

Yours Sincerely,

Markus Fritz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cape Town Central hotels
City Bowl
Mandela Rhodes Place Hotel & Spa
Mandela Rhodes Place Hotel & Spa
#36 of 106 in Cape Town Central
4.5 of 5 bubbles 913 reviews
Taj Cape Town
#16 of 106 in Cape Town Central
4.5 of 5 bubbles 1,624 reviews
The Westin Cape Town
#23 of 106 in Cape Town Central
4.5 of 5 bubbles 2,117 reviews
Show Prices
Show Prices
Show Prices
Radisson Blu Hotel Waterfront, C...
#32 of 106 in Cape Town Central
4.5 of 5 bubbles 1,633 reviews
Cape Heritage Hotel
#11 of 106 in Cape Town Central
5.0 of 5 bubbles 1,179 reviews
Pepperclub Hotel & Spa
#46 of 106 in Cape Town Central
4.0 of 5 bubbles 833 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Cape Town City Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Cape Town City Centre

Property: Hilton Cape Town City Centre
Address: 126 Buitengracht Street, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central > Schotsche Kloof
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Cape Town Central
#36 Family Hotel in Cape Town Central
#40 Romantic Hotel in Cape Town Central
#43 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Cape Town City Centre 5*
Number of rooms: 136
Official Description (provided by the hotel):
Located in the heart of South Africa's second largest city at the foot of Table Mountain, the Hilton Cape Town City Centre hotel is only 20 minutes from Cape Town Airport and is close to many shops and businesses, the wine district, a variety of beaches and the National Parliament. All of the modern Guest Rooms at this Cape Town hotel boast large windows, 32-inch LCD TVs and complimentary wireless internet access. Upgrade to an Executive Room for stunning views of Table Mountain or the city and access to the Executive Lounge, with complimentary breakfast, canapés and drinks. Hold a conference for up to 120 guests in one of 6 meeting rooms or 2 board rooms, which offer the very latest in audio/visual technology and ensure your event is a success with our business center. Indulge in an all-day dining experience in the elegant Mezbaan restaurants(Halaal certified by ICSA) and sip cocktails and relax with a fragrant shisha pipe in the exotic Signal Hill Terrace Lounge and Restaurant. Work out in our Fitness Center or soak up the glorious South African sunshine and stunning views of the Bo-Kaap and Table Mountain in the outdoor swimming pool. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Hilton EMEA, Priceline, Agoda and Booking.com so you can book your Hilton Cape Town City Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Cape Town City Centre Hotel Cape Town Central
Hilton Cape Town City Centre South Africa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing