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“Nice place to stay in Cape Town”

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Hilton Cape Town City Centre
Ranked #42 of 109 Hotels in Cape Town Central
Certificate of Excellence
Bellevue, Washington
Level Contributor
144 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Nice place to stay in Cape Town”
Reviewed October 6, 2012

Stayed at this property recently and here's the good and bad. The building is fairly new and was built as a Muslim hotel before being taken over by Hilton last year, so there are some odd little features (lots of Muslim TV channels, male and female prayer room, hookah pipe service near the pool in the evening, no sign of any pork served in the restaurant). The staff was nice and helpful and our room was very comfortable and featured a beautifully done frosted glass door at the entrance to the bathroom and a decorative fireplace. The hotel is several blocks up from the central downtown area towards Table Mountain and features some nice territorial views.

The location is very convenient for shopping and restaurants downtown and the underground parking lot is very convenient and safe.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bliss62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusFritz, General Manager at Hilton Cape Town City Centre, responded to this review, October 29, 2012
Dear Valued Guest,

Thank you for taking the time to review your stay at The Hilton Cape Town City Centre.

I am pleased to read that you enjoyed your stay, in particular the comfortable yet modern interior and our spectacular views.

Your compliments regarding our location and safe parking area is appreciated and I am looking forward to welcoming you again in the near future.

Yours Sincerely,

Markus Fritz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (208)
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Johannesburg, South Africa
Level Contributor
91 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed October 3, 2012

the hilton is situated in the heart of the bokaap (malay community) with stunning views of cape town.it is within walking distance of all bokaap and city centre activities.the food is halaal and the ambience of the hotel is realxing.a truly remarkable hotel

  • Stayed September 2012, traveled with family
    • Value
    • Location
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Helpful?
1 Thank Haroun M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusFritz, General Manager at Hilton Cape Town City Centre, responded to this review, October 29, 2012
Dear Valued Guest,

Thank you for taking the time to review your stay at The Hilton Cape Town City Centre.

Your compliments regarding our ideal location in the traditional Bo-Kaap area is greatly appreciated.

I am delighted to learn that you enjoyed all amenities and facilities of our hotel and I look forward to welcoming you back soon!

Yours Sincerely,

Markus Fritz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canton of Basel, Switzerland
Level Contributor
46 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 1, 2012

Good underground parking.
Nice reception and concierge services. Very helpful staff.
I stayed in 817 and the room was big, very clean and overlooked part of the city. I liked the amenities.
I had accès to the executive lounge and they had some tasty snacks there.
Internet connection was very fast.

I only had breakfast and that was good as well.
So all in all a good Hotel, really nice staff, just like a Hilton should have.

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Corinne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusFritz, General Manager at Hilton Cape Town City Centre, responded to this review, October 29, 2012
Dear Valued Guest,

Thank you for taking the time to review your recent stay at Hilton Cape Town City Centre.

I was pleased to learn that you had an enjoyable stay with us. Your positive comments regarding our facilities and quality of service, in particular from the Front Office team, is greatly appreciated.

I am looking forward to welcoming you back soon.

Yours Sincerely,

Markus Fritz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
102 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 396 helpful votes
Reviewed September 29, 2012

This hotel is a recent addition to the Hilton family having started out as a Coral Hotel when it was built.

Check in was slightly delayed due to the room booked not yet available but after a quick drink on the terrace next to the pool the excellent receptionist (Grant) dropped in to hand me my key. The room on the 3rd floor was large and very tastefully decorated. It comes with a very good work station, a very comfortable bed and an excellent bathroom with a large tub and walk in shower.

Other amenities include a minibar (non alcoholic but you can request having it stocked with alcohol), a comfortable armchair and a decent selection of international and SA TV channels.

Housekeeping was meticulous and kept the room very clean. A turn down service is also available with chocolates and a calming night cap tea on offer.

The lounge offered a good breakfast choice as well as afternoon tea and evening drinks with nibbles. Service was polite and efficient.

I ordered room service twice, on the first occasion it was seriously delayed which resulted in it being waived from the bill. If I had one gripe it would be that the serving staff seemed to be out of their depth when presenting room service. An ice machine on each floor would also be nice.

Unlike most Hiltons around the world this property offers free WiFi to all of its guest which is great (Hilton could learn from this). Vouchers are available from reception (you need one for each device and if you are staying for couple of days make sure to get the 7 day voucher unless you want to run down to reception every day). WiFi was a tad slow but acceptable.

The hotel offers a shuttle to the V&A Waterfront but on a nice day it is only a 25 minute walk. Long Street is only 5 minutes away from the hotel.

Check out was swift and effortless and the in-house car service offers a high quality ride to the airport for the same price as a taxi.

Would I return? Definitely.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
7 Thank starflyergold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusFritz, General Manager at Hilton Cape Town City Centre, responded to this review, October 29, 2012
Dear Valued Guest,

Thank you for your wonderful feedback regarding your recent stay with us here at Hilton Cape Town City Centre.

I was pleased to learn that you had an enjoyable stay with us and that you would gladly return.

I am delighted to receive an evaluation like yours and to know that our efforts to provide superior service and hospitality are being represented by our team. These positive comments about our team are greatly appreciated and I have thanked them personally.

At Hilton we pride ourselves in offering true Hilton Hospitality and strive to improve our services constantly. Your comment regarding the in room service has been communicated to the Food & Beverage Manager who will rectify the shortcoming by means of training.

Once again, thank you for your compliments and we look forward to welcoming you back soon.

Yours Sincerely,

Markus Fritz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 25, 2012

Stayed here for one night when I had a function in Cape Town and overall it was a good experience.

Check-in was quick and efficient. Rooms are a nice size and well furnished. Though I didn't get around to using the facilities there's a small gym, sauna and steam room.

Breakfast was pretty good, lot's of variety and the option to order specific items from the kitchen.

Pretty much everything you need for a business or short-stay in Cape Town. Well-priced as well.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GaryHalb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusFritz, General Manager at Hilton Cape Town City Centre, responded to this review, October 29, 2012
Dear Valued Guest,

Thank you for taking the time to review your recent stay at Hilton Cape Town City Centre.

I was pleased to learn that you had an enjoyable stay with us. Your positive comments regarding our facilities and quality of service is greatly appreciated.

I am looking forward to welcoming you back soon.

Yours Sincerely,

Markus Fritz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sammamish, Washington
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 13, 2012

We (family of 4) booked a 5-night award stay at this hotel in early August. Check-in procedures were smooth. Ms. Bose was VERY helpful and offered exceptional customer service - she provided us with freshly orange juice upon arrival late evening which was wonderful after a long flight from Europe. We were booked in the beautiful 2-bedroom suite on the 3rd floor - loved the spacious rooms! The beds were very comfortable; liked the plush towels, bathrobes and the well-stocked toiletries although the sinks didn't drain very well. The mini bar was also well- stocked with drinks, snacks and fresh fruit. Laundry service was available although pricy! Breakfasts in the Executive Lounge were very satisfying. Loved the fitness center and sauna! Unfortunately it was too cold for us to enjoy the outdoor swimming pool.

Here are some areas for improvement: check-in at the Executive Lounge was not smooth as the staff seemed confused we had access to the Lounge since we weren't staying on either the 7th or 8th Hilton Honors floors of hotel. This got a bit annoying after our 3rd day because we were repeatedly questioned by the waitstaff about our Executive Lounge priviledges. I suspect this hotel has had problems with non-Hilton Honors guests using the Executive Lounge! Another negative was that although the Executive Lounge offered appetizers & cocktails in the evening, the table service was poor (no utensils, plates) - it's almost as if the food was for display only and they (hotel) didn't want people consuming any of it!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank StPatrickGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pretoria, South Africa
Level Contributor
95 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed August 25, 2012

Due to renovations to the conference and business centre of the Hotel we regularly use in Cape Town I decided on the new Hilton Hotel in Cape Town for our recent training event. I am a gold member and was given an executive room with access to the lounge area, free Internet and all the trimmings that go with your gold membership.

The high floor room had a mountain view which included a view of the historic Bo-Kaap. The Hotel is about two years old so everything is stil new and modern but in a conservative way.

The room is a nice size with a genuine double bed and lots of pillows, a chair for relaxing, a working area and a good size bathroom.

The lounge offerings are fresh and adequate and the bar is fully stocked with a wide selection of beers, wines, spirits and other beverages.

The conference area consists of about six small rooms that open up into one big venue. Each of these venues can probably sit ten people. We were a bigger group so we had two rooms with the room devider removed with two screens, one for each room, one screen for one half of the enlarged room and another screen for the other half of the room which I found a bit irritating. I would probably not use the conferencing facilty again just for this reason, unless we are a very small group.

Yusuf who provides the services at the conference centre is probaly the most efficent person that I have ever met in a service role at any Hotel's conference venue. He is friendly and assists with everything and always with a smile. Nothing is to much for him. He arranged everything and catered for all our requests.

Lunches were taken in the Bistro on the gound floor. All food served were of good quality, tasty and were enjoyed by all. Service was just very slow. On average it took them more than an hour and twenty minutes to serve lunch to the thirteen people in our party. There were no other people in the restaurant.

Overall a good experience and one of the better Hiltons where I have stayed. Accommodation is more expensive than other Hotels in the area on the same level so the Hotel would probably not attract too many local patrons.

Room Tip: Request a room with a Signal Hill view!
See more room tips
  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank knowtel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Cape Town City Centre

Property: Hilton Cape Town City Centre
Address: 126 Buitengracht Street, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central > Schotsche Kloof
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Cape Town Central
#36 Family Hotel in Cape Town Central
#39 Luxury Hotel in Cape Town Central
#40 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Cape Town City Centre 5*
Number of rooms: 136
Official Description (provided by the hotel):
Located in the heart of South Africa's second largest city at the foot of Table Mountain, the Hilton Cape Town City Centre hotel is only 20 minutes from Cape Town Airport and is close to many shops and businesses, the wine district, a variety of beaches and the National Parliament. All of the modern Guest Rooms at this Cape Town hotel boast large windows, 32-inch LCD TVs and complimentary wireless internet access. Upgrade to an Executive Room for stunning views of Table Mountain or the city and access to the Executive Lounge, with complimentary breakfast, canapés and drinks. Hold a conference for up to 120 guests in one of 6 meeting rooms or 2 board rooms, which offer the very latest in audio/visual technology and ensure your event is a success with our business center. Indulge in an all-day dining experience in the elegant Mezbaan restaurants(Halaal certified by ICSA) and sip cocktails and relax with a fragrant shisha pipe in the exotic Signal Hill Terrace Lounge and Restaurant. Work out in our Fitness Center or soak up the glorious South African sunshine and stunning views of the Bo-Kaap and Table Mountain in the outdoor swimming pool. ... more   less 
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Also Known As:
Hilton Cape Town City Centre Hotel Cape Town Central
Hilton Cape Town City Centre South Africa

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