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“Teething problems for a new hotel. Can be excellent. Tendy”

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Pepperclub Hotel & Spa
Ranked #42 of 109 Hotels in Cape Town Central
Certificate of Excellence
Hong Kong, China
Level 5 Contributor
70 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Teething problems for a new hotel. Can be excellent. Tendy”
Reviewed November 19, 2010

We stayed just as hotel was opening. Got an excellent rate, but this was due to not all elevators working, kitchen not properly equipped. The gym room was dusty and dirty, gym toilets had no paper. Hard to find staff to help. Rooms had amazing views and the staff who were there could not have tried harder. I will give this a second chance as hopefully they will sort everything out.

  • Stayed May 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oaklands4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Neil Hemming
Level 4 Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 1, 2010

Anniversary weekend trip, Lovely Rooms with great facilities and very well presented, Lovely Bubbly and Chocolate strawberries was a nice touch,

My only slight grumble was that the Restaurant was deserted and the staff negleted the outside smoking area. Was out of sight out of mind, In the morning I had to go find someone to order coffee and then to get the bill etc so not perfect.

Normally stay at the Table Bay and to be honest whilst the Pepper Club is being promoted as the hottest place to stay it is nothing on the Table Bay were the service is near the best in the world.

I wouldn't recommend this Hotel not because it was bad but because I know of better in the same City.

For a new Hotel they need to get the Cape Town Service level more on par of what is expected in Cape Town, for example when you arrive at Table Bay Hotel staff greet your car, take your luggage then Valet your car, you are welcomed in such a nice way, when I arrived at Pepper club i had to get out the car and go find luggage trolley and was not really greeted in the same style.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Spellar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melkbosstrand, South Africa
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 25, 2010

Staying at the Pepper Club was a great experience it's safe and right next door to the famous Longstreet nightlife. You can walk safely from Hotel to lots of eating places, pubs etc. great vibe.

  • Stayed October 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ivanvn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowardCapeTown, General Manager at Pepperclub Hotel & Spa, responded to this review, October 26, 2010
Dear Ivan,

Hello there from "Old City Cape Town" and yes, where Long Street is always abuzz with the best that Cape Town has to offer... especially safety!

Ivan, thank you for your great comment about our unique Hotel and your experience.

Obviously I did take heed of all notes and with the team we will always grow and re-design anlges as needed - like our brand new Restaurant, Sinatra's which will be opening very soon and will bring a desperately needed "local Italian flare" to our city centre.

Please, if there is ever a chance that you are visiting us again for the Jazz, Bubbles and Oysters or anything else, do call ahead as I would love to meet you.

Yours in service.


Clayton Howard
+27 21 812-8888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cape town
1 review
Reviewed October 6, 2010

Movie night at the pepper club is something I strongly suggest, what an incredible experience .The movie was grease and the night was themed in 1950’s style, from decor to food .We even enjoyed pop from glass bottles .An amazing amount of detail what put into everything, from what soup was released that year to the coke floats and popcorn that where handed to us as we walked into the most luxurious movie theatre, and the waffles that where served to us during the enter vile. A night out that I would definitely recommend to anyone and to top it off there are prizes to be won. I have travelled round the world and rate the service at the hotel first class and one truly feel that they are being pampered. A Magical night !!!!

  • Stayed October 2010, traveled with friends
    • Value
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Helpful?
Thank DonneCapeTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cape town
1 review
Reviewed October 5, 2010

I recently went to the Pepper clubs grease themed movie night. From the decor down to the food, the event was perfect. Every last detail had been thought of, to make sure that you felt like you where truly in the 50's, before entering the private theatre to view the movie. The night even ended with prizes for guest that were also fit the theme perfectly. It was a MUST do! and I will definetly be attending their next movie evening!!!!

  • Stayed October 2010, traveled with friends
    • Location
    • Cleanliness
Helpful?
Thank monnilou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level 4 Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 28, 2010

but not in the good way rather in the eerie way! This place seemed quite deserted! Not sure why - price maybe? We booked "blindly" through lastminutetravel.com and got a great rate after comparing this to what they charge via their website. Loved the free shuttle to and from V&A Waterfront. Room was gorgeous with full kitchen, separate bedroom and sitting area, huge bathroom with separate shower and bath, and massive balcony. Moreso suited for long term stays as it is virtually a small apartment. Breakfast was included and very nice. Location is central in an area that is full of nightclubs at night - would not recommend a midnight stroll. Served our purpose well as a comfy and spacious place to stay after a long flight before departing the next morning. Overall very pleased with the stay and would stay again provided we could secure the fantastic rate we did. Maybe there will be more live bodies around next time?

  • Stayed September 2010, traveled as a couple
    • Value
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    • Rooms
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Helpful?
1 Thank laurieloo82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town
1 review
Reviewed August 30, 2010

I had a wonderul experience visiting the hotel. The staff at Pepper Club went out of their way to ensure we enjoyed every minute of our stay. For the month of August, the hotel hosted a chick flick evening, which included tasty food, drinks, massages, live background music, and each woman was spoilt with a beautiful orchard. What a treat.

Bonus - even our parking was free.

Thank you for a lovely experience! I will defnitely attend the next one.

  • Stayed August 2010, traveled with friends
    • Value
    • Location
    • Cleanliness
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Helpful?
Thank Anoncapetown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pepperclub Hotel & Spa

Property: Pepperclub Hotel & Spa
Address: Cnr Loop and Pepper Street, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Cape Town Central
#39 Business Hotel in Cape Town Central
#40 Luxury Hotel in Cape Town Central
#48 Family Hotel in Cape Town Central
#50 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pepperclub Hotel & Spa 5*
Number of rooms: 195
Official Description (provided by the hotel):
Bound by Loop, Long, Pepper and Bloem Street, Pepperclub Hotel & Spa is situated in the heart of bustling Cape Town and at the foot of renowned Table Mountain and Lions Head. The hotel not only offers the ideal location, but also five star comfort and personalised service to suit the needs of both leisure and business travellers. Inspired by New York's chic interiors, the hotel consists of 210 generously appointed suites, all of which include spectacular views of Cape Town. Facilities at the hotel include, among others, the intimate Odeon cinema, a fully-equipped gymnasium and a swimming pool with panoramic views. Cayenne Spa, tucked away on the 8th floor of the hotel, offers sanctuary for guests with its modern aura and eclectic menu of modern treatments. Located on the ground floor is Pepperclub's exclusive Paparazzi Bar & Lounge and in-house restaurant, Sinatra's, which combines a stylish and modern setting with a menu inspired by European continental cuisine. The hotel also offers guests scheduled complimentary shuttles to the V&A Waterfront and Camps Bay, home to one of South Africa's most beautiful and picturesque beachfronts. It is here that you will also find our beach club facilities. Hotel guests will have exclusive VIP access to the beach club's showers, private lockers and changing and restroom facilities. ... more   less 
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Also Known As:
Pepper Club Luxury Hotel And Spa
Pepper Club Luxury Hotel Cape Town Central
Pepperclub Hotel & Spa Cape Town, South Africa

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