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“EXCELLENT SERVICE FROM DEVONIKA AT THE SPA”

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Pepperclub Hotel & Spa
Ranked #37 of 112 Hotels in Cape Town Central
Certificate of Excellence
Reviewed September 27, 2013

I just want to thank you for the excellent service what I got from Devonika at the Spa. It is my 7 year wedding anniversary and the spa was fully booked and she phoned all the spa's around in the area and made a booking at other spa for our couple massage. Thanks for the excellent service - keep it up.

Room Tip: I will inform you on Monday - must still go this weekend
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Stayed: September 2013, traveled as a couple
2  Thank Johanita O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this reviewResponded September 30, 2013

Thank you for the feedback on the excellent service you received from Devonica, the Spa Manager at Cayenne Spa.

Congratulations on your 7th Wedding Anniversary. We trust you had a lovely celebration.

We look forward to welcoming you back, hopefully in the near future, to experience the treatments Cayenne Spa has to offer.

Kind regards,

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667 - 673 of 978 reviews

Reviewed September 23, 2013

First impressions on arrival at the Pepper Club Hotel and Spa were good as the hotel is smart-looking as are all of the staff looking after the lobby area. Check-in was swift and we were guided to our room on the 8th floor equally as promptly.

Sadly, though, this was the height of the service and the hotel failed to match our expectations with a huge amount of noise from Long Street over the course of two nights. This was highlighted to the staff who, rather than offer another room straightaway (this only happened just before our departure by which time there was little point in incurring the upheaval!), insisted that the weekends are the worse time and that the noise would be less from then onwards. Though this was true to an extent, Long Street is always a hive of activity (it is the centre of the backpacker area) and we were disturbed at times.

The room was a decent size but, rather strangely, incorporated a kitchenette with a microwave oven, a cooker, fridge etc. The strangest aspect of this was that the area was otherwise not equipped- no crockery, no cutlery.... A pointless waste of space really.

Housekeeping at the Pepper Club was erratic. Bedding wasn't always changed at times when it was necessary, towels were taken away but not always replenished, teabags weren't restocked and toiletries weren't supplied daily. The room wasn't, however, dirty and dust couldn't be found.

We ordered breakfast in our room one day (we couldn't have done so again if we'd wished to as no "order" card was left for further breakfasts!) The one order involved four phone calls to the room and no less than three visits. Oh dear!

The concierge was always helpful and it was a handy service for the hotel to offer their shuttle minibus to the V&A Waterfront as walking there is a fair old distance!

If I return to Cape Town in the future, staying at the Pepper Club will not be on the cards.

Room Tip: Don't accept a room overlooking Long Street, especially at weekends. You'll regret it if you...
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  • Stayed: September 2013, traveled as a couple
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3  Thank Shaz-and-Baz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2013

Stayed in the Pepper Club for 3 nights in september and had a great stay. the hotel was clean, modern and the staff were friendly and helpful. they provide a shuttle bus to the v&a waterfront and to their property (which is currently being renovated) in Camps bay. We were celebrating our wedding anniversary and the staff provided champagne and chocolate strawberries which was a lovely treat. would definately recommend to other travellers and the hotel is right beside long street which has plenty of bars and places to eat.

  • Stayed: September 2013, traveled as a couple
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1  Thank pmcd83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this reviewResponded September 23, 2013

Congratulations on your Wedding Anniversary and thank you for reviewing the Pepperclub Hotel and Spa on TripAdvisor. Your feedback is greatly appreciated.

We are pleased to note that you had an enjoyable stay at our establishment and that we were able to assist with making your Wedding Anniversary memorable.

We look forward to welcoming you back to the hotel, hopefully in the near future.

Kind regards,

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Reviewed September 20, 2013

We stayed for two nights over a weekend (unfortunately). Noise is a huge problem, and for a 5 star hotel, more needs to be done to reduce the levels experienced by guests. I've stayed in hotels next to busy airports and in major cities and have never experienced this level of noise and sleep deprivation.

I have also read some similar reviews, where your hotel has replied saying that the noise is out of your control, rubbish! Invest in better noise reducing windows etc.

The food is nice, but extremely expensive. The menu is also very limited.

The wifi was also intermittent in the room and extremely slow-I eventually gave up.

This is not a hotel that deserves to be 5 star, not will I be back, let alone recommend to anyone else.

  • Stayed: September 2013
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3  Thank MCFC87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2013

I stayed at the Pepper Club for two and a half weeks while in Cape Town with a group. Everything was amazing! The breakfasts were fantastic and delicious, the bar and lounge area conducive to group meetings or alone time. The concierge was extremely helpful with all of our various expeditions and needs! The rooms were nice and complete with a refrigerator for leftovers. The Pepper Club has a cinema that can be rented out along with a wide selection of movies. The spa is excellent and a must visit. Extremely gracious, kind, and helpful staff and wonderful facilities. And great views!

  • Stayed: August 2013, traveled with friends
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1  Thank jlteague
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this reviewResponded September 20, 2013

Thank you for reviewing the Pepperclub Hotel and Spa on TripAdvisor. Your positive feedback was warmly received and greatly appreciated.

We are thrilled to hear that you had a ‘fantastic’ long-stay with us and that you made use of and enjoyed all the facilities which the hotel has to offer.

Thank you for the staff feedback. Rest assured that you review has been passed on to higher management in order for all staff members to be congratulated on their service excellence.

We look forward to welcoming you back to our establishment, hopefully in the not too distant future.

Kind regards,

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Reviewed September 17, 2013

they have a gr8 staff, lovely view, gym, own cinema can be booked for free, i lost mycellphone and they did pick it and keep it for me...jeeez i love that hotel with stove, fridge and a lovel kitchen, ,,,i just love everything about that hotel!!!! bravo!!!

good for business, family, couple ... friends... whoooo i love that place !!!!

Room Tip: Pepper club a place I definitely recommend whether business or leisure. Great Conference facility,ro...
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  • Stayed: September 2013, traveled on business
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1  Thank ConnyMotia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this reviewResponded September 20, 2013

Wow! Thank you for the great review which you kindly posted TripAdvisor. Your feedback was warmly received and greatly appreciated.

We are thrilled to note that you had a wonderful stay at the hotel and that the breakfasts and breakfast team made your stay that extra special.

We trust you had a safe journey home and look forward to welcoming you back to the Pepperclub Hotel and Spa.

Kind regards,

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Reviewed September 15, 2013

Pepper club a place I definitely recommend whether business or leisure. Great Conference facility,rooms and AMAZING staff!!

Special thanks to the breakfast team in the restaurant from the kitchen who makes the best omelette filled with chilli, tomatoes and some salmon on the side, always making sure buffet is beautiful at all times despite the rush they get. The waitron staff really impressed me,friendly,vibey and always on top of there game!
Francine thanks for the VIP treatment you delivered to not only our team but every guest during breakfast. Nothing is ever too much for her or the team to do. Unforgettable place, unforgettable food, unforgettable service!

Regards
Mr Gareth White

  • Stayed: September 2013
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1  Thank MrGWhite229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this reviewResponded September 23, 2013

Thank you for the fantastic review which you kindly posted on TripAdvisor. Your feedback was warmly received and greatly appreciated.

We are thrilled to note that you had a wonderful stay at our establishment and that you thoroughly enjoyed the breakfast and breakfast service. Rest assured that you feedback has been communicated to the breakfast team, including Francine, to commend them on their excellence.

We look forward to welcoming you back to the Pepperclub Hotel and Spa, hopefully in the not too distant future.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pepperclub Hotel & Spa

Address: Cnr Loop and Pepper Street, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Cape Town Central
#30 Family Hotel in Cape Town Central
#35 Luxury Hotel in Cape Town Central
#38 Business Hotel in Cape Town Central
#49 Romantic Hotel in Cape Town Central
Price Range: $175 - $479 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pepperclub Hotel & Spa 5*
Number of rooms: 210
Official Description (provided by the hotel):
Bound by Loop, Long, Pepper and Bloem Street, Pepperclub Hotel & Spa is situated in the heart of bustling Cape Town and at the foot of renowned Table Mountain and Lions Head. The hotel not only offers the ideal location, but also five star comfort and personalised service to suit the needs of both leisure and business travellers. Inspired by New York's chic interiors, the hotel consists of 210 generously appointed suites, all of which include spectacular views of Cape Town. Facilities at the hotel include, among others, the intimate Odeon cinema, a fully-equipped gymnasium and a swimming pool with panoramic views. Cayenne Spa, tucked away on the 8th floor of the hotel, offers sanctuary for guests with its modern aura and eclectic menu of modern treatments. Located on the ground floor is Pepperclub's exclusive Paparazzi Bar & Lounge and in-house restaurant, Sinatra's, which combines a stylish and modern setting with a menu inspired by European continental cuisine. The hotel also offers guests scheduled complimentary shuttles to the V&A Waterfront and Camps Bay, home to one of South Africa's most beautiful and picturesque beachfronts. It is here that you will also find our beach club facilities. Hotel guests will have exclusive VIP access to the beach club's showers, private lockers and changing and restroom facilities. ... more   less 
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Also Known As:
Pepper Club Luxury Hotel Cape Town Central
Pepper Club Luxury Hotel And Spa
Pepperclub Hotel & Spa Cape Town, South Africa

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