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“John Munkanu”

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Pepperclub Hotel & Spa
Ranked #37 of 111 Hotels in Cape Town Central
Certificate of Excellence
Reviewed August 21, 2013

John is an incredible service provider, he ensures that all your needs as a hotel guest are met efficiently. The Pepper Club hotel is an exquisite hotel and centrally located in Cape Town. The staff are friendly and helpful.

John Munkanu is exceptionally helpful.


The hotel is amazing and I am thoroughly enjoying my stay.

  • Stayed: August 2013, traveled with family
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Thank Thato M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this reviewResponded September 7, 2013

Thank you for the great review you kindly posted TripAdvisor. Your feedback was warmly received.

We are pleased to hear that you had a wonderful stay with us.

Thank you for the feedback on John Munkanu. Rest assured that your compliments have been passed on to all management, as well as john, in order to commend him on the exceptional service he is providing for our guests.

We look forward to welcoming you back, hopefully in the near future.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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620 - 626 of 907 reviews

Reviewed August 17, 2013

We stayed for 3 nights in the Pepper Club on our honeymoon. The restaurant was very good, food was fantastic and nice cocktails too. It had a nice relaxed atmosphere. One of our main reasons for booking a central hotel rather than a beach one, was the outdoor heated swimming pool. When we tried the pool, it was absolutely freezing, we couldn't stay in the water for longer than a minute - we were told by the reception staff that the heating wasn't working. We had booked sight seeing trips through Trailfinders and the night before the first one, we got a letter with times etc we would get picked up the next day (faxed from the company). The following evening we didn't get any letter so we didn't get any information about times and got a rude awakening at 7am. When we got back to the hotel after the tour, the missing letter was put under the door when it was too late. It also had a date at the bottom saying it had been faxed to the hotel the day before.

Room Tip: Definitely ask for one "not on Long Street" - we requested this and the noise was crazy ev...
  • Stayed: October 2012, traveled as a couple
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Thank Heather_Hooisma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this reviewResponded September 7, 2013

Thank you for choosing the Pepperclub Hotel and Spa as your choice of accommodation for your honeymoon and for reviewing us on TripAdvisor.

As much as we are pleased to hear that you enjoyed the hotel and cuisine, we are just as disappointed to hear of your feedback regarding your tour information. We can assure you that this is not the norm at our hotel. All management are aware of the incident and necessary action was taken to avoid a repeat incident. Please accept our humble apologies for the delay in communicating the tour information to you.

We realise that you may be hesitant to stay with us in the future, but we can assure you that we continuously strive for service excellence. We would be delighted to have you stay with us in the future to experience how we have valued your feedback and how action for improvement has been implemented.

Kind regards,

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Reviewed August 15, 2013

I checked into this hotel while on a short stay to Cape Town with my family. I visit Cape Town regularly for both business and pleasure and was delightfully impressed with the hotel and its facilities. Well located, great rooms and staff who are extremely pleasant and helpful! There are som great restaurants and coffee bars in close proximity and Long Street can always be bag of fun! Be sure to visit Jason's bakery and coffee bar in Blom Street for awesome food. We will be back...

  • Stayed: August 2013, traveled with family
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Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this reviewResponded September 7, 2013

Thank you for choosing the Pepperclub Hotel and Spa as your choice of accommodation and for the wonderful review on TripAdvisor. Your feedback was greatly appreciated and warmly received.

We are thrilled to hear that you were impressed by the hotel, its facilities and staff as well as the attractions surrounding the hotel.

We look forward to welcoming you back to our establishment on your next visit to Cape Town.

Kind regards,

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Reviewed August 14, 2013

Though South Africa is known for diamonds, the Pepperclub is the hidden gem that sparkles high in the sky and a must stay for your duration in Cape Town. I know, I know, you must be thinking right now: "who is this strikingly handsome reviewer and why is he so enamored with the pepperclub?" (If you aren't, have a strong drink and look again)

I'll tell you why. I just spent the past 18 days living out of this hotel and each and every day walked away impressed with the world-class caliber of the hotel and staff.

Here is why you are going to contact the Pepperclub immediately and book a room after reading this review:

The people who work here are some of the most incredible people in the hospitality industry. They always have a smile to give, always want to make your stay as enjoyable as possible, prompt service, extremely friendly, impeccably dressed, and the bartenders mix a mean mojito.

Comfy couches and chairs to work from in the lobby

The rooms are luxurious, clean and spacious. They are also as quiet as a ghost playing hide and seek. Many of the places on Long street don't mention how noisy it gets till 4AM every morning.

The breakfast is amazing, from fresh juices, fruits and hot breakfast items (if for no other reason book this place for their croissants) (while we are talking about food, also order the hot chocolate... And fries.... And grilled cheese w/ tomato slices.

Amenities include a spa, gym, business center (perfect for me because I'm all business), movie theater, in room wifi, power adapter, complementary shuttle to the waterfront, concierge, and much more

Sundance, you'll meet him at the reception


When you really boil it down to its essence though, the reason you need to stay at the Pepperclub is because it is really like you are part of the family and staying in luxury and style without the pretentiousness. And honestly when you are traveling, isn't that what you want?

  • Stayed: July 2013, traveled on business
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1  Thank Nate L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this reviewResponded September 8, 2013

WOW! Thank you for the wonderful descriptive review you kindly posted on TripAdvisor. Your feedback was warmly received and greatly appreciated.

We are thrilled to note that you had a fantastic stay at our establishment and that we were able to make your long stay as welcoming and comfortable as being at home.

Thank you for the great feedback on our staff. It is always warming to receive feedback on staff service excellence. Rest assured that all guest feedback is passed on to all department heads to commend the staff on their top efforts.

We look forward to welcoming you back to your 'home away from home,’ hopefully in the not too distant future.

Kind regards,

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Reviewed August 13, 2013

Hi Chantal.
Our experience at your hotel was very positive. great view of Table mountain.
We were pleased with the level of service provided by your staff. All the staff were very helpful.
The hotel room was excellent. The restaurant during breakfast was very busy and therefore the service was a little slow. This was only an issue because we did need to leave early. But this is not a complaint, just an observation.
The location of the hotel was very good. A little noisy at night due the bars and clubs in the area but this was not a major issue.
We would definitely recommend the hotel.

Room Tip: Choose room on opposite side to the bars and clubs.
  • Stayed: August 2013, traveled with friends
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2  Thank Mukesh N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this reviewResponded September 8, 2013

Thank you for taking the time to review your stay at the Pepperclub Hotel and Spa on TripAdvisor. Your feedback was greatly appreciated.

We are pleased to note that you had a lovely stay with us and that you enjoyed our suites and the amazing views which surround the hotel.

We look forward to welcoming you back to our establishment, hopefully in the not too distant future.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2013 via mobile

Hospitality at its best!! First Class, unbelievable views, incredible location. Dining was delicious. Beautiful Conference Facilities, even have a Movie House in the Hotel. Reception has a beautiful red chair where many celebraties have been, alongside the Grand Piano.

  • Stayed: March 2013
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1  Thank Helen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this reviewResponded September 7, 2013

Thank you kindly for the review you posted on TripAdvisor. Your feedback was warmly received.

We are thrilled to hear of your ‘unbelievable experience’ at out establishment. We sincerely hope that you managed to capture a picture of yourself on our ‘Hot Seats?’ After all, our guests are just as important as the celebrities who visit us.

We look forward to welcoming you back to the Pepperclub Hotel and Spa.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2013

My daughter recently held her 13th birthday party at the Pepper Club Hotel. From the initial enquiry to check out, the service was excellent, and all the staff went out of their way to make the day so special for her. We made use of the spa, the restaurant & the movie theatre, as well as staying the night & each event was spectacular.They added value in all areas & I would recommend this venue to anyone wanting to stay in Cape Town or celebrate a special event.

  • Stayed: August 2013, traveled with family
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Thank katherine t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this reviewResponded August 13, 2013

Dear Katherine,

WOW! Thank you for the fantastic review which you kindly posted on TripAdvisor. Your feedback was warmly received and greatly appreciated.

We are thrilled to hear that your daughter had a wonderful13th birthday party at our establishment and that we could contribute to making her 13th birthday one to remember.

We look forward to welcoming you back to the Pepperclub Hotel & Spa whether it is for your next celebration, spa treatment or leisure stay over.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pepperclub Hotel & Spa

Address: Cnr Loop and Pepper Street, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Cape Town Central
#36 Luxury Hotel in Cape Town Central
#39 Business Hotel in Cape Town Central
#48 Family Hotel in Cape Town Central
#50 Romantic Hotel in Cape Town Central
Price Range: $153 - $558 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pepperclub Hotel & Spa 5*
Number of rooms: 195
Official Description (provided by the hotel):
Bound by Loop, Long, Pepper and Bloem Street, Pepperclub Hotel & Spa is situated in the heart of bustling Cape Town and at the foot of renowned Table Mountain and Lions Head. The hotel not only offers the ideal location, but also five star comfort and personalised service to suit the needs of both leisure and business travellers. Inspired by New York's chic interiors, the hotel consists of 210 generously appointed suites, all of which include spectacular views of Cape Town. Facilities at the hotel include, among others, the intimate Odeon cinema, a fully-equipped gymnasium and a swimming pool with panoramic views. Cayenne Spa, tucked away on the 8th floor of the hotel, offers sanctuary for guests with its modern aura and eclectic menu of modern treatments. Located on the ground floor is Pepperclub's exclusive Paparazzi Bar & Lounge and in-house restaurant, Sinatra's, which combines a stylish and modern setting with a menu inspired by European continental cuisine. The hotel also offers guests scheduled complimentary shuttles to the V&A Waterfront and Camps Bay, home to one of South Africa's most beautiful and picturesque beachfronts. It is here that you will also find our beach club facilities. Hotel guests will have exclusive VIP access to the beach club's showers, private lockers and changing and restroom facilities. ... more   less 
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Also Known As:
Pepper Club Luxury Hotel And Spa
Pepper Club Luxury Hotel Cape Town Central
Pepperclub Hotel & Spa Cape Town, South Africa

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