Had two one bedroom suites in February 2013 for 4 nights. The hotel enjoys excellent downtown location with easy walking access to restaurants, shops and markets.
Regretably this was both our first and last time we would stay at the Pepper Club. Cape Town is one of the most visited cities in the world right now and hosts a broad spectrum of hotels as far as quality and price range is concerned. The Pepper Club promotes itself as a high-end property and world class spa - neither of these two statements are accurate.
Let's deal with the pro's and con's .....
The first pro is the on sight restaurant (there is only one) called Sinatra's is an absolute gem. We ate regularly breakfast, lunch and dinner as we were slightly restricted on sight due to a member of our group having disabilities. Sinatra's produced five star food at every meal. Their menu is small but they were willing to vary their dishes to accomodate individual requests. We ate everything! From sandwiches to filet mignon steaks. The staff served us at a high level so this part of the establishment gets a great rating.
The second pro is that the beds were very comfortable and the ensuite bathrooms enjoyed an impressive free standing soaking tub and large walk in shower.
The third pro and worthy of mention was the exceptional laundry and pressing service whose staff where there in a flash, willing to fill in the forms for us and always returned well cleaned and in good time!
Now on to the con's.
The first con is the ongoing problem with turn down service. Three out of four nights it was not done - on the third night we convenyed an in-room meeting with duty manager and housekeeping manager and tried as best we could help them resolve this poor management issue. We are very precise with our requirements of a "world class hotel" so typically we will call when leaving the room to advise that the room is ready for servicing as well as calling to specifically request a turn down service. This was an annoying aspect to our stay as our schedule was hectic and our returns to the hotel was often just to refresh and leave for our next event so when returning to dirty towels and an unmade room this was a poor show of management and basic services.
The second con was the airconditioning - the one bedroom suite enjoyed two separate outlets, one in the lounge and one in the bedroom. The one in the lounge provided gale force wind cooling which was most welcome since it was summer and we could quite comfortably get a 21 degrees C on the thermostat. The one in the bedroom was more than dysfunctional as no matter what maintenance and engineering attempted to do it soon became evident that there is no way of adjusting the airflow between these two outlets and this resulted in the bedroom unit not being able to cool anything less than 25 degrees C - this resulted in almost no air getting into the bathroom which was constantly at undesirable temperature.
The third con was the fact that the hairdryer in the bathroom had to be replaced three times - as it kept shorting - we don't know whether it was an electrical problem or the hairdryers themselves but we went through 3 hairdryers in 4 days!!!!
The fourth con is the safe that is located on the floor of the closet - this is to say the least very poorly positioned unless you are 12 inches tall!!!
The fifth con is what can only be described as simple the most dysfunctional elevator call system every experienced in any building any where in the world!! We were in the middle of the hotel so there was as many floors above us as was below us. When you reach the elevators you are immediately struck by the fact that there is only a single button as opposed to what you would expect - being 2 buttons - one going up and one going down!! But in this case there is just one button, so to go down you push the button - when the elevator arrives it's going up, so you don't get in and then the elevator leaves and the illuminated button goes off. So you press the button again. Now the second elevator comes up but it also holds guests and it is going up so you don't get in and then the elevator leaves and the illuminated button goes off. So you press it a third time and then one of the elevator on the way down stops to collect you. After doing this every single time you wish to go to the lobby you can't help but draw the conclusion that whoever designed these elevators is an idiot!!!! The elevator button issue became the subject of hot gossip amongst guests from Australia, Germany, England and ourselves from the US!!!! Everybody was simply astounded by this remedial system!!
The sixth con is "the world class spa", both the ladies in our group are spa junkies and have enjoyed treatments at some of the worlds finest spas in Dubai, Las Vegas and Macau. This spa is simply rubbish!! The quality of the massages and pedicures were way below acceptable, to market the spa as such a high-end venue is both inaccurate and dishonest. The spa enjoys access to a beautiful roof top pool which enjoys spectacular views of Table Mountain BUT the pool is built with walls on three sides resulting in it being shaded literally 90% of the time that the pool is open. Once again a reflection of poor planning.
We keep a short list of hotels that we would never stay in again and The Pepper Club has made it onto that list. Our reviews are usually always positive in nature looking for the properties strengths and unique features that will help other readers select the best choice for them. We have tried to remain not too critical of this property in this review but having had so much go wrong over such a short space of time would lead us to the only conclusion that this is a property that we would never choose again.
- Official Description (provided by the hotel):
- Bound by Loop, Long, Pepper and Bloem Street, Pepperclub Hotel & Spa is situated in the heart of bustling Cape Town and at the foot of renowned Table Mountain and Lions Head. The hotel not only offers the ideal location, but also five star comfort and personalised service to suit the needs of both leisure and business travellers. Inspired by New York's chic interiors, the hotel consists of 210 generously appointed suites, all of which include spectacular views of Cape Town. Facilities at the hotel include, among others, the intimate Odeon cinema, a fully-equipped gymnasium and a swimming pool with panoramic views. Cayenne Spa, tucked away on the 8th floor of the hotel, offers sanctuary for guests with its modern aura and eclectic menu of modern treatments. Located on the ground floor is Pepperclub's exclusive Paparazzi Bar & Lounge and in-house restaurant, Sinatra's, which combines a stylish and modern setting with a menu inspired by European continental cuisine. The hotel also offers guests scheduled complimentary shuttles to the V&A Waterfront and Camps Bay, home to one of South Africa's most beautiful and picturesque beachfronts. It is here that you will also find our beach club facilities. Hotel guests will have exclusive VIP access to the beach club's showers, private lockers and changing and restroom facilities. ... more less
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- Also Known As:
- Pepper Club Luxury Hotel And Spa
- Pepper Club Luxury Hotel Cape Town Central
- Pepperclub Hotel & Spa Cape Town, South Africa