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“Phenomenal Hotel!! Loved every second”
5 of 5 bubbles Review of One&Only Cape Town

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One&Only Cape Town
Ranked #15 of 106 Hotels in Cape Town Central
Certificate of Excellence
south africa
Level Contributor
57 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Phenomenal Hotel!! Loved every second”
5 of 5 bubbles Reviewed June 30, 2010

The one and only is THE BEST hotel in cape town. I have been to cape town very often and stayed at numerous hotels and this stay exceeded every expectation i had.

Service from everyone was fantastic nothing was too much trouble from the guys who do the valet parking to porters, waiters, front desk, resturant staff and of course the personal butler provided to each room. Only one staff member disappointed- the concierge, i had a foreign guest and he was not too interested in assisting us. only wanted to sell us the red bus tour,

Rooms amazing very big, new and modern and provide all modern cons we have grown to expect from coffee machines to ipod docks mini bar very well stocked, HUGE shower room, walk in dresser, comfy beds, pillow menus and choice of room fragrance to top it all off.

Stunning views of harbour, table mountain and island from balcony

pool, spa, fitness center all best ive ever seen in a hotel

Nobu and Maze (Gordon Ramsy resturant where breakfast is served) fantastic

All in all amazing stay

Thanks guys- cant wait to return

  • Stayed June 2010, traveled with friends
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    • Rooms
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Helpful?
1 Thank leighdermick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (418)
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Johannesburg
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed May 21, 2010

Stayed at the One and Only CT.When I walked into the room I thought they had upgraded us to a suite as it was huge and stunning. The view from our room was incredible of Table mountain! You get the whole choose your pillow and scent. If you order a wake up call they come with your hot drink. There are robes and slippers and robes and snadles for the poo/spa.The breakfasts are amazing even though we had to ask for salmon. The dinner at Nobu was the best meal of my life. You have to do the tasting menu. Dont order the Saki as its gross and expensive-rather get a nice bottle of SA wine. I have been to the Nobu in London-this is 1000 times better. The pool is incredible and so is the spa.Its nice as the hotel is attached to the V&A waterfront shopping mall. So really convenient. And central for CT. Dont have second thoughts about staying here. Its a must!

  • Stayed April 2010, traveled as a couple
    • Value
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Helpful?
Thank Tallula-18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
5 of 5 bubbles Reviewed May 13, 2010

Got a great deal from expedia - stay 2 nights and get a free night. Room is bigger than my flat in London! Gordon Ramsey is at the hotel tomorrow.

Be careful at the airport - got my laptop bag stolen today by a gang of 3 professional theives whilst in Avis getting my hire car. All captured on video. I don't know any international airport that would allow this to happen to tourists especially when the World Cup is about to be on.

  • Stayed April 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ravi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durban, South Africa
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed May 12, 2010

We stayed at the One&Only in Cape Town last year for a week and it was by far one of the best hotels i've ever stayed in. We booked into one of the island rooms and it was pure luxury from the time we entered. The rooms are beautifully decorated and huge. The bed was extra comfy and the room has all the ammenities. The bathrooms are big and luxurious with an extra nice shower.
The food from room service was excellent and of high quality. Had dinner at Gordon Ramsay's restaurant and that was also an enjoyable experience.
The location of this hotel is ideal as it is a walking distance from the V&A Waterfront.
The only negative thing i would say about the rooms is the walls are not sound proof so we were able to hear people in the next room clearly. Service was excellent and i thouroughly enjoyed my stay. I've stayed at many 5 star hotels around the world which never really live up to that standard, however the One&Only goes beyond that and my expectations were definately exceeded. I would never stay anywhere else in Cape Town and i cant wait to go back.

  • Stayed October 2009, traveled as a couple
    • Value
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Helpful?
Thank Mel_10184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 10, 2010

The hotel is beautiful, the service is amazing, location is great, views are stunning.
This is what I expect from the One & Only group (see the review of One&Only Mauritius, the faux pas of the decade).

Rooms:excellent, large, beautiful view, huge bathrooms, looooved!
Food: Great buffet at breakfast, amazing dinner at Nobu, super cheap room service (they have forgotten to dress my salad though! Although they have fixed this very swiftly), really lovely tea-time as well.
Service: Very good with a slip up.

GOOD: Our agent booked us into a twin but our receptionist fixed this for us without any issues. She has also confirmed our reservation at the O&O in Mauritius, which was really nice. Amazing restaurant service and one of the consierges went out of his way to help.

There were two slip ups on the service front:
One was with the head concierge, who surprisingly had Les Clef etc. He told us it was OK to walk to town and that it was a three minute walk. Indeed it was more like 35 minutes, on an extremely windy day and it wasn't a nice walk.

The second one was the check out: we've checked out relatively quickly, my husband spotted that our room service from the previous night was not on the bill and pointed it our to the staff, who were very grateful.
BUT to correct the mistake took ages and eventually two people were dealing with it. My husband gave them a credit card, but they wanted to use the credit card they were given as security at the start of the stay, it was awful.
As far as I know, they should have waived the charge rather than make us wait this long and make mistakes.

Otherwise, great. The pool is stunning too.

It's everything a hotel should be: If you want an outgoing city break with lots of great shopping, good food? You got it! You want a relaxing break, with stunning views, good food and chilled atmosphere? You got it!
Cape Townians complain that the service is not good in Cape Town (and at the hotel) but they clearly don't know what European service is.....I can recommend this hotel to everyone.

  • Stayed April 2010, traveled as a couple
    • Value
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Helpful?
2 Thank TravelDuchemin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dublin
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed April 22, 2010

we decided to do the"one and only" on our last two days in Cape Town to end the holiday with the"best". Stunning lobby, stunning rooms...god-awful service as soon as we were shown to our room we went to the pool area to relax, waited 25minutes for the waiter to take our drinks order and another 25minutes for the drinks to come to us.
I am going to try to upload a picture of the breakfast , for a 5-6 star hotel...shocking. we ordered 2 poached eggs, sausages and mushrooms. I can honestly say the breakfast looked like my dog's dinner, no teacups for our tea and no butter or jam for out toast.... i have the picture to prove it. we complained to one of the managers' on the friday evening and were expecting an aplology before we left. NOTHING, i am thinking of complaining to Sol Kerzner because we were so upset and disappointed.

  • Stayed April 2010, traveled as a couple
    • Value
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Helpful?
3 Thank xc90dublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
76 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 bubbles Reviewed April 22, 2010

I had got the opportunity to stay at this palce while it was inaugrated just a week ago when he enitire nation was swept with the sudden burst of Indian Tourist on account of Indian Premier League (IPL) shifting its location to South Africa instead of India. While our stay in the resort, we had the company of various Bollywood actors and IPL team - members. The spirits were high with almost a semi India taking shape in a foreign land. The hotel is a 6 star property with easy connectivity to all areas of Cape Town and located near the Bay area of the city. If you want a luxurious stay in Cape, then this is the place to be.

  • Stayed April 2009, traveled with family
    • Value
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Helpful?
2 Thank Andybhai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about One&Only Cape Town

Property: One&Only Cape Town
Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#15 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Official Description (provided by the hotel):
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 
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Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa

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