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“Best hotel in Cape Town”
Review of One&Only Cape Town

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One&Only Cape Town
Ranked #15 of 109 Hotels in Cape Town Central
Certificate of Excellence
Ilkley
Level Contributor
149 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
“Best hotel in Cape Town”
Reviewed May 7, 2014

Love love love this hotel. This is our second visit to the One And Only and it still did not disappoint! Very modern 5star hotel, amazingly large sized rooms with stunning bathrooms. Brilliant beautiful pool with a perfect temperature, great location and The bar staff are excellent! The only slight negitive feedback i can think of is; The pool staff are a little bit lazy at serving and the sunbeds weren't ready until 10am and sometimes later, but there was always plenty of beds to choose from so there's no need to rush.

We will definitely be returning to this hotel when we next visit Cape Town.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rebecca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (421)
Date | Rating
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English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 5, 2014

We can only rate this hotel as the highest possible for accommodation and service. The hotel’s location is an added bonus.
The team that looked after us were approachable, professional and when appropriate humorous which is often lacking in hotels of this standard. It was great to see people outwardly enjoying their positions and working in a team of dedicated professionals.

  • Stayed April 2014, traveled as a couple
    • Value
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Helpful?
1 Thank les W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training & Quality Assurance Manager at One&Only Cape Town, responded to this review, June 20, 2014
The Team was delighted to hear that you had a fantastic stay with us here at the One&Only Hotel. Developing a strong relationship with our guests is always a top priority. Thank you for taking the time to post this review. We look forward to welcoming you back to the hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stock, United Kingdom
Level Contributor
115 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed April 30, 2014

Stayed here for a few days at the end of our safari and winelands tour. We have stayed here before and we are never disappointed. We had Island interconnecting rooms which were really ideal for us travelling with a 10 and 12 year old. The hotel is central and so close to the V&A waterfront - just a 5 minute walk. The service is always absolutely second to none here. Nothing is too much trouble. Breakfast is really outstanding and we never need to eat lunch!! Always our stop over in Cape Town.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jo900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, May 3, 2014
Your One&Only family is thrilled that our beautiful resort has become your home away from home. We seek to provide our guests with unique experiences that they would like to experience again and again. Thank you for making us your destination of choice in Cape Town for this reason and we cannot wait to welcome to back for your next visit.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario Canada
Level Contributor
120 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed April 29, 2014

Amazing welcome ... gloriously luxurious rooms .... incredible view .... perfect pampering at the Spa ... delicious meals all day long ... attentive staff ... and a few "star sightings" to top it off. Every single minute of every day spent here was "lifestyles of the rich & famous" all the way. Easy walk to the V&A waterfront was an added bonus, and the MINUTE I get the change to return to this gorgeous hotel in this beautiful country, I will be back!

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank RedstoneGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, May 3, 2014
We pride ourselves in the smaller details that will have a great impact on our guest’s experience. With most of our rooms having a direct view of Table Mountain and some of the harbor, as well as the fact that each room has its own private balcony ensures that you have an unforgettable experience. Thank you for making us your destination of choice!

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
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Dubai, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 26, 2014

We stayed at the One and Only on the 15th of April and arrived tired with 2 small children aged 7 and 2. As a family we do a lot of international travel but hats off to the One and Only for one of the best hotel welcomes. Efficient, fast, drinks and hot towels - even our screaming 2 year old was welcomed with open arms! Lovely staff and nothing was too much trouble - great 5 star stay.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ABYRNE2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, May 3, 2014
Our world class facilities cater to the needs of families, couples and business travelers alike. We are delighted that our team created true One&Only moments for you and we look forward to blowing you away on many more visits.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 22, 2014

Excellence is hard to find but we found it here. The hotel itself is immaculate & beautifully designed, the location is perfect and the staff were brilliant. The food is fantastic with a great choice at breakfast in Ruebens, the pool side restaurant serves excellent food with great service. The room was spacious well appointed with a lovely bathroom and dressing room. We had an awesome view of Table Mountain. The gym is really well equipped and the pool is so nice to relax around - with loungers readily available. Diana deserves a special mention for her professionalism and interest in how your stay is going. Not one negative thing to say, even though it's a first class hotel there is not an air of pomp or pretension which makes it simply ...Perfect.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sharon b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, May 3, 2014
Thank you for sharing your One&Only moments on this positive review. We appreciate that you acknowledged the colleagues who went out of their way to create memories for you that will last a lifetime. Our core value of continuously striving for perfection is a value that our team really takes to heart and it shows that we are getting it right through your wonderful feedback.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 21, 2014

All in all, the hotel exceeded every one of our expectations.
Our wonderfully sumptuous and stylish room and balcony overlooked the V & A waterfront and was just amazing. The attention to detail at the hotel was exemplary - the staff, the silent cooling, the toiletries, complimentary water and also impressively for me, a portable make-up mirror in the bathroom.
The a la carte and buffet breakfast in Reuben’s Restaurant was also excellent, and has replaced the Four Seasons Hotel breakfast in Hong Kong as our all-time favourite breakfast anywhere in the world. The manager Ryan also went above and beyond expectations to attend to all our requests, and offered a few extra suggestions that we hadn’t thought of, to make our meals even better.

Room Tip: Make sure to have breakfast.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kaye D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, May 3, 2014
With our impeccable views of Table Mountain, award winning dining and spa facilities, KidsOnly Club and secluded private islands, One&Only Cape Town is the perfect family or couples getaway. You will leave us with a renewed sense of life and energy as our team of dedicated professionals is eager to assist you in creating amazing experiences and everlasting memories. Thank you for writing about your One&Only moments on TripAdvisor and mentioning our colleagues who have made a lasting impact on your stay.

Regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about One&Only Cape Town

Property: One&Only Cape Town
Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#15 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Official Description (provided by the hotel):
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 
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Also Known As:
One&Only Cape Town Hotel Cape Town Central
One And Only Cape Town
One&Only Cape Town South Africa

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