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“Great Hotel in Cape Town!”
Review of One&Only Cape Town

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One&Only Cape Town
Ranked #13 of 110 Hotels in Cape Town Central
Certificate of Excellence
Reviewed March 20, 2014

We were in our final leg of our trip to Rwanda, Zimbabwe, Game Lodge in SA and Cape Town. We couldn't have stayed at a more beautiful, relaxing and well appointed hotel. The staff is exceptional, wonderfully trained and so helpful. It is close to everything on the harbor and within walking distance of many of the tourist sites.

  • Stayed: March 2014, traveled with friends
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Thank Betsy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded April 8, 2014

Thank you for sharing your One&Only moments on this positive review. We appreciate that you acknowledged the colleagues who went out of their way to create memories for you that will last a lifetime. Our core value of continuously striving for perfection is a value that our team really takes to heart and it shows that we are getting it right through your wonderful feedback.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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962 - 968 of 1,660 reviews

Reviewed March 19, 2014

We were in South Africa for our Honeymoon and spent some of our time at this Hotel. Everything in hotel was just outstanding. We had booked the cottage room in the Hotel.

The rooms truly were one of the best, big washroom, nice balcony opening up to the water stream with wonderful view of the Hotel, the waterfront area and the Table mountain. Everything felt brand new in the room. The music choice in the room was also great. Above all, it was the staff which made all the difference.

Would highly recommend some time at the spa.

The location of this hotel was also good.

Room Tip: The cottages at the back are really worth it.
See more room tips
  • Stayed: November 2013, traveled as a couple
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Thank FrankieWalli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded April 8, 2014

Our world class facilities cater to the needs of families, couples and business travellers alike. We are delighted that our team created true One&Only moments for you during your very special visit and we look forward to blowing you on many more visits.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2014

Being familiar with the One&Only brand, I have to admit this one is not my favorite one for it isn't as boutiquy and charming with a feeling of uniqueness as other ones I have experienced. However, once you stop comparing it to other hotels of the same brand and just look at it, the hotel is just fantastic ranging from its service to the view it has on Table Mountain without mentioning the size of the rooms and the quality of the food (which isn't always great in Cape Town).
Don't hesitate one second if you landed in Cape Town, this hotel remains a reference.

  • Stayed: November 2013, traveled with family
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1  Thank Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded April 8, 2014

Our world class facilities cater to the needs of families, couples and business travellers alike. We are delighted that our team created true One&Only moments for you and we look forward to blowing you on many more visits. Thank you for taking the time to write your honest feedback.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2014

Attention to detail is what makes this hotel stand out , I stayed on the island ,whilst friends and myself enjoyed all Cape Town offers my wife and her friend enjoyed soaking up the sun by the pool overlooked by table mountain and was looked after by one of the best waiters I have had the pleasure to meet ,He attended to their every need , this humble and fun gentleman was called Lebo and would like to thank him for all the service.

Stayed: March 2014
Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded April 8, 2014

Thank you for sharing your One&Only moments on this positive review. We appreciate that you acknowledged the colleagues who went out of their way to create memories for you that will last a lifetime. Our core value of continuously striving for perfection is a value that our team really takes to heart and it shows that we are getting it right through your wonderful feedback.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2014

One of the best hotels in Cape Town. The rooms are very spacious and beautifully decorated. Very friendly people, good service, excellent location. Hop on hop off bus stops next-door at the Sea Aquarium !!
Every interesting sight in the Waterfront you can do by foot.
We had 2 rooms with a door in between for our kids of 3 and 7, this was really good.


Try the mixed desert in Nobu restaurant!!

Room Tip: Choose a room on the island. You will be close to the pool
See more room tips
  • Stayed: February 2014, traveled with family
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    • Service
Thank RenevanBreda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded April 8, 2014

Our world class facilities cater to the needs of families, couples and business travellers alike. We are delighted that our team created true One&Only moments for you and we look forward to blowing you on many more visits.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2014 via mobile

Beautiful property with great views and table mountain. Very family oriented from the heated pool, high chairs in Rubens restaurant and the kids club.

Definitely my number one choice for a hotel in CPT. We've been three times now and always love it.

Nobu restaurant is a bit disappointed and nothing like the one in DXB. Stick to Rubens where the menu selection is better and good quality.

High tea is amazing!

I agree with one reviewer that there aren't many beds available at the pool on a nice day. Enjoyed seeing the security guard in the area too

Stayed: February 2014
Thank TiaMeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded April 8, 2014

Our world class facilities cater to the needs of families, couples and business travellers alike. We are delighted that our team created true One&Only moments for you and your family and we look forward to blowing you on many more visits. Your comments regarding your experience in Nobu has been noted and should you wish to provide us with further feedback on how we can improve our guest experience in this unique outlet, you are welcome to contact us.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2014 via mobile

Wow what a fantastic place. I can not have asked for a beter day. 5 stars all the way. Thanks to the amazing people at the Vista Bar & Lounge. The afternoon tea was simply out of this world. It was a feast for all the senses. So much attention to detail. We where a big group and Ryan our manager and Monica our waiter made us feel like super stars. Even received a tour by a very informative Matt.
Can't wait to came back.

Stayed: March 2014, traveled with friends
Thank Iconson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded April 8, 2014

Thank you for sharing your One&Only moments on this positive review. We appreciate that you acknowledged the colleagues who went out of their way to create memories for you that will last a lifetime. Our core value of continuously striving for perfection is a value that our team really takes to heart and it shows that we are getting it right through your wonderful feedback.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about One&Only Cape Town

Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#13 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
Price Range: $588 - $1,482 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Official Description (provided by the hotel):
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 
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Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa

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