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“Fantastic hotel”
Review of One&Only Cape Town

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One&Only Cape Town
Ranked #13 of 109 Hotels in Cape Town Central
Certificate of Excellence
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic hotel”
Reviewed March 15, 2014 via mobile

Attention to detail is what makes this hotel stand out , I stayed on the island ,whilst friends and myself enjoyed all Cape Town offers my wife and her friend enjoyed soaking up the sun by the pool overlooked by table mountain and was looked after by one of the best waiters I have had the pleasure to meet ,He attended to their every need , this humble and fun gentleman was called Lebo and would like to thank him for all the service.

Stayed March 2014
Helpful?
Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, April 8, 2014
Thank you for sharing your One&Only moments on this positive review. We appreciate that you acknowledged the colleagues who went out of their way to create memories for you that will last a lifetime. Our core value of continuously striving for perfection is a value that our team really takes to heart and it shows that we are getting it right through your wonderful feedback.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (431)
Date | Rating
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English first
Breda, The Netherlands
Level 6 Contributor
101 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 10, 2014

One of the best hotels in Cape Town. The rooms are very spacious and beautifully decorated. Very friendly people, good service, excellent location. Hop on hop off bus stops next-door at the Sea Aquarium !!
Every interesting sight in the Waterfront you can do by foot.
We had 2 rooms with a door in between for our kids of 3 and 7, this was really good.


Try the mixed desert in Nobu restaurant!!

Room Tip: Choose a room on the island. You will be close to the pool
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RenevanBreda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, April 8, 2014
Our world class facilities cater to the needs of families, couples and business travellers alike. We are delighted that our team created true One&Only moments for you and we look forward to blowing you on many more visits.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 4 Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 10, 2014 via mobile

Beautiful property with great views and table mountain. Very family oriented from the heated pool, high chairs in Rubens restaurant and the kids club.

Definitely my number one choice for a hotel in CPT. We've been three times now and always love it.

Nobu restaurant is a bit disappointed and nothing like the one in DXB. Stick to Rubens where the menu selection is better and good quality.

High tea is amazing!

I agree with one reviewer that there aren't many beds available at the pool on a nice day. Enjoyed seeing the security guard in the area too

Stayed February 2014
Helpful?
Thank TiaMeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, April 8, 2014
Our world class facilities cater to the needs of families, couples and business travellers alike. We are delighted that our team created true One&Only moments for you and your family and we look forward to blowing you on many more visits. Your comments regarding your experience in Nobu has been noted and should you wish to provide us with further feedback on how we can improve our guest experience in this unique outlet, you are welcome to contact us.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed March 8, 2014 via mobile

Wow what a fantastic place. I can not have asked for a beter day. 5 stars all the way. Thanks to the amazing people at the Vista Bar & Lounge. The afternoon tea was simply out of this world. It was a feast for all the senses. So much attention to detail. We where a big group and Ryan our manager and Monica our waiter made us feel like super stars. Even received a tour by a very informative Matt.
Can't wait to came back.

Stayed March 2014, traveled with friends
Helpful?
Thank Iconson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, April 8, 2014
Thank you for sharing your One&Only moments on this positive review. We appreciate that you acknowledged the colleagues who went out of their way to create memories for you that will last a lifetime. Our core value of continuously striving for perfection is a value that our team really takes to heart and it shows that we are getting it right through your wonderful feedback.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
145 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed March 6, 2014

Good location, island rooms are BiG, spacious, wonderful rooms. Cannot criticise them in any shape or form. Clean, good service, comfy bed.....and even a complimentary nespresso machine in the room! 10/10 on accommodation. Pool...lovely BUT not enough sunbeds for guests at busy times such as weekends. If you are staying at a hotel like this you expect to be able to get sunbeds. Day 1, 9am.....beds covered with random magazines and towels, no-one on them...and only about 3 spare places. Ridiculous. Clearly something was going amiss! Next day...lots of spare sunbeds...someone had clearly read someone else the riot act! Not surprisingly!! The pool area is lovely. Food is above average but nothing to get too excited bat and takes ages to arrive. You will get lots of apologies about ovens breaking and "jokes" if they think your patience is wearing a bit thin (!), but the food is alright. Breakfast buffet is very good. Large selection, good quality, great customer services lady who keeps asking everyone if they are fine (and she is so nice, you just don't want to say anything apart from perfection!) it is good though that they do have a manager asking for feedback and it shows an eagerness to improve the experience. And I genuinely think that she listens to the comments that are made.

Room Tip: I like the island rooms. No major views but really spacious and close to pool area
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LadyPrimrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
100 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed March 6, 2014

This place gets great reviews and it certainly deserves them. We had arrived in Cape Town after a cruise with parents who were unwell and not very mobile. Our options for activities beyond the hotel were therefore limited. We did manage to see a bit of the town but, importantly, had the most wonderful time in and around the hotel. Reuben's restaurant was splendid. Try the liquorice ice cream! We also had a fine Japanese feast next door in Nobu. The small Isola restaurant by the enormous pool did smashing hake and chips and the poolside life there was terrific. Only afterwards did we realise we'd been splashing about beside Bruce Springsteen.
On the occasions when we were able to get out and into town, the proximity of the waterfront and of the on-off tour bus kiosk made everything simple for us and we enjoyed looking back down at the hotel in the distance from the top of Table Mountain, the reverse of the fabulous view we had from our enormous room & balcony every morning.
Lots of helpful staff who left us smiling after our interactions and I developed a great fondness for the G & Tea cocktails in the splendid Vista Bar in the foyer.
Some very minor niggles but nothing worthy of remark here. I would love to return to Cape Town and would certainly stay at the One&Only.

Room Tip: We had amazing rooms on the first floor, above Reuben's restaurant. I have never had such an eno...
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dglambeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, April 8, 2014
We are so pleased that we were able to turn your experience around even though you were dealing with a tough situation. Our team is thrilled that you went away from us with memories to last a life time. Thank you for your extensive feedback and we cannot wait to welcome you for your next visit to our beautiful resort!

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam
Level 5 Contributor
79 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed March 4, 2014

Absolutely stunning hotel. Very large rooms, great views, walking distance to Waterfront, and probably one of the biggest and best swimming pools in the world. Simply stunning. All is top notch. The spa, the service, the friendly people, the Reuben restaurant for dinner (peri peri chicken skewer!!! Mmmm) and the extensive breakfast. Also a good kids club, teenager spa treatments, and tasty items on the menu. Will surely be back some day!!

Stayed March 2014, traveled with family
Helpful?
Thank LivefromAmsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, April 8, 2014
Our world class facilities cater to the needs of families, couples and business travellers alike. We are delighted that our team created true One&Only moments for you and your family and we look forward to blowing you away again.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about One&Only Cape Town

Property: One&Only Cape Town
Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#13 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Official Description (provided by the hotel):
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 
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Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa

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