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“Cape Town Top Shelf” 5 of 5 bubbles
Review of One&Only Cape Town

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One&Only Cape Town
Ranked #13 of 106 Hotels in Cape Town Central
Certificate of Excellence
Sarasota, Florida
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Cape Town Top Shelf”
5 of 5 bubbles Reviewed September 8, 2013

This hotel is placed in the heart of the action and is top shelf all the way. Our room faced Table Mountain and was spacious, well appointed and trendy. We walked all around the area which is the shopping and eating hub of Cape Town. We had a special wine dinner prepared by Ruebens and it was very tasty indeed. The breakfast was great as well. We both had massages and my wife thought it was the best massage of her life. We didn't have time to use all the spa facilities but it is quite a complex. Go and indulge if you can.

Room Tip: Table mt view is the best.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Patrick63119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, September 17, 2013
Thank you for highlighting the favorite parts of your visit to our property. Our spa team is thrilled that they blew you away and we look forward to pamper you again on your next visit.

Warm regards,

Madeleen van Lill
Training and Quality Assurance
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,472 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (416)
Date | Rating
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English first
Panama City, Panama
Level Contributor
105 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed September 6, 2013

The location is great,the views of Table Mountain and the sea are awesome.At a walking distance is the waterfront area with all the restaurants which is perfect . The large rooms with king size bed and mine even had a terrace overlooking the sea.The bathroom was huge with a free standing tub and dressing room.The pool and the lobby with high windows allowed to have a glimpse,as you entered, of the aforementioned mountain( which is accessed by a funicular)and the pool and cabanas.Cape Town and South Africa is a great destination and the climate perfect year round.One & Only takes indeed care of you and service and staff in general are tops.

Room Tip: Try one overlooking the waterfront!
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  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CFNordstrom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, September 7, 2013
Thank you for taking the time to write about your amazing experience. Having the best possible location in the Waterfront allows our guests to experience all the beautiful excursions, shopping galore and historical sites within a short walk or drive. Our dedicated Concierge team is always ready to give the best recommendations based on your preferences. Looking forward to seeing you soon again!

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 3, 2013

After spending 4 days at this wonderful hotel I left South Africa with only terrific memories. Choosing the scent in your room, type of pillows and Nespresso coffee were the icing on the cake. The location near the river made it safe and convenient to walk to restaurants and craft "barns". The buffet breakfast was as nice as any I have been to anywhere and the shop was fairly priced with some great jewelry and artifacts that weren't available anywhere I had been.

Room Tip: I think they were all wonderful
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  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank repeatvisitor_BD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, September 17, 2013
Part of what sets us apart are the little extra creature comforts and luxury items you will find at our One&Only resorts which is one of a kind, such as our pillow and scent menus, the bespoke products in our Neo boutique and the fact that you have two branded restaurants under one roof which provides you with the best local and international cuisine. We cannot wait to create more unique experiences for you!

Regards,

Madeleen van Lill
Training and Quality Assurance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Florida
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed September 2, 2013

This is a beautiful property located in Cape Town SA. The location is convenient to the waterfront. Everything's is within walking distance. The property is beautiful with a beautiful pool and a lobby that is breathtaking with the views of Tabletop mountain. The lobby has a wall of windows so the mountain is always present. The lobby bar is very inviting and the staff is always waiting to take care of you. Nobu is located in the hotel and the food was fantastic. Our room was the two bedroom suite and it was over the top! In each bedroom as a fireplace and a very comfortable sitting area. The bathroom was extremely large and the ammonites were great.

When you stay at the One and Only.....they make you feel like you are the One and Only one they are taking care of during your stay!

Room Tip: Ask for a room on the canal.
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  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Deborah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, September 7, 2013
Every guest is our VIP and we are thrilled that you left us with many everlasting memories of service excellence and unique experiences. Table Mountain, the Mother City and One&Only eagerly awaits your next visit!

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
60 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed August 31, 2013

Everything about the One&Only is excellent - the service, the rooms, the view of Table Mountain, the location near the V&A Waterfront. The room (209) was very spacious, with a kingsized bed, a lounge and a chair and an enormous bathroom/dressing room. All the usual frills of a top-class hotel can be found in the room, but the Nespresso machine made my day!

The breakfast buffet was superb, with every taste catered for. We were a little disappointed with the standard of the room service food, but otherwise this hotel was everything one could wish for.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lovethattravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, September 7, 2013
Our team is thrilled that you had an amazing stay and that their warm service and the luxurious features and amenities of our unique resort exceeded your expectations. Thank you for informing us of your in room dining experience; we apologize that this experience was not executed in true One&Only fashion and your comment has been forwarded to the relevant management for action.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
177 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed August 31, 2013

The One&Only is the last word in luxury, from the moment you check in when the doorman organizes for your car to be parked, to the check in staff who treat you like old friends returning to paradise. The view of the mountain through the beautiful glass windows, over the bar /lounge area in the entrance is breathtaking on a clear day - it could have a cloud table cloth on it on a bad day. The rooms are seriously well appointed with anything you could wish to need - tea, coffeemachine, full bar and fridge. Depending on your package, there are complimentary chocolates, fruit and a bottle of wine on ice. The hotel rooms are great and beautifully decorated, but the Island suites are breathtaking, close to the hotel spa (really well equipped spa) and the swimming pool. There is an abundance of cupboard and drawer space, usually sparse in hotels, but one could easily just move in and stay for a month with all that space. I admit that the rates would possibly prohibit that! ALL the staff are attentive and helpful and one only needs to ask for anything at all to be provided. Breakfasts are a culinary treat! The buffet caters for every taste the world over, no matter where you come from or what your preference is, there is food for you. Ordering hot breakfast from the menu is all provided promptly and always with a happy smile. It is a short walk to the Waterfront centre where there is an abundance of restaurants and shops so the hotel positioning is perfect. This hotel is sooooo worthy of all its star ratings.

Room Tip: I would always go for an Island suite or room if given the choice.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Beryl R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, September 7, 2013
We are delighted by your review and thank you for highlighting all the special features and service experiences that you enjoy the most. We appreciate your loyal patronage and we are excited to build many more amazing experiences and everlasting memories with you.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
101 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed August 29, 2013 via mobile

This is the 3rd year we have stayed at this family friendly hotel. They really make you feel welcome and individuals such as Diana who heads Guest relations and Enoch the head doorman really do seem to remember us year after year . They are lovely and helpful people as well.
There is a very flexible kids club which our boys visit for the odd half hour but where interesting activities are available all day. The mountain view rooms are superb and inter connecting rooms are readily available which works brilliantly for our family of 4.
The location means all the facilities of the Waterfront are a short walk away and the hotel is an ideal base to explore all of the attractions in the City and its hinterland.

Stayed August 2013, traveled with family
Helpful?
Thank EnglandIan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, September 7, 2013
Thank you for highlighting those members of the team who particularly impacted your visit. With our selection of interleading options, specialized KidsOnly Club, oversized pool and popular dining options we are 100% geared to fun and comfort for the entire family. One&Only resorts are synonymous with genuine hospitality and your One&Only Cape Town family is eagerly awaiting your return!

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about One&Only Cape Town

Property: One&Only Cape Town
Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#13 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Official Description (provided by the hotel):
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 
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Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa

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