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“Ticks all the boxes for a family and business hotel”
5 of 5 bubbles Review of One&Only Cape Town

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One&Only Cape Town
Ranked #14 of 106 Hotels in Cape Town Central
Certificate of Excellence
Singapore, Singapore
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Ticks all the boxes for a family and business hotel”
5 of 5 bubbles Reviewed April 9, 2013

On arrival we were glad we hadn't paid the extra for the units oion the island - it is cold in Capetown so walking to the main building would have been no fun. Over the weekend the Isola resturant had weddings going on so it looked fairly busy.
We chose hotel transport to/ from airport - brilliant service. Location is great with gr8 views of Table Mountain and a short walk to V&A.
The standard room is huge and easily fitted us with two children under 12.
Breakfast at Reubens is great, excellent service, wonderful Eggs Benedict. Had dinner at Reubens one night. Mussels are best I have had in many years. My Hake Tempura not quite so good due to the overly acidic sauce but manager immediately removed from bill without a quibble. Great wine list.
Spent a few hours in business centre. Again, a great view of Table Mountain and really helpful staff who quickly did some faxing and scanning for me.
The main problem is that after staying at a One and Only, the main 5 Star Chains look a bit crap. Dreading the Marriott in Paris in two weeks.

Room Tip: all rooms in main building face table mountain but worth getting a higher floor.
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HungoverAgain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, April 11, 2013
Our team is thrilled that our culinary fare, spacious rooms and personalized service catered to all of your needs as a family. We appreciate your affirmation that we could resolve your concern regarding a dish in Reuben's. Our luxurious resort is indeed very family-orientated with our KidsOnly club looking after the little league and at 63 square meters our standard rooms are most comfortable and well appointed.

You are always welcome to visit us again in two weeks instead of going to Paris! Safe travels!

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,505 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (419)
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Honolulu, Hawaii
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed April 8, 2013 via mobile

We stayed in the island two bedroom suite for 3 days during Jazz Festival weekend in April. The hotel was at full occupancy but the hotel did not have the crowded city hotel feel. The suite was very spacious and well appointed. The hotel staff here appear very well trained from top to bottom. I have stayed at many other 5 star hotels through out the world and this is at the very top in appearance, room quality, staff and value for your money for a City Hotel.

Stayed April 2013
Helpful?
Thank hnllaw60982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, April 11, 2013
What a huge compliment you have given us! Thank you for writing about your unique One&Only experience at our oasis in the city. Comments like these inspire us to be even better.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

We stayed at the One and Only as part of our Honeymoon and had a lovely time.
PROS:
- Beautiful rooms and views of Table Mountain were gorgeous.-
- Location is amazing, we walked over to the waterfront for dinner which was convenient.
- Excellent breakfast buffet included in rate, all of the standard items but many more extras including, champagne, oysters and an a la carte menu in case you don't want the buffet.
- They had some nice special touches for us since we were on our Honeymoon
- Personalized touches like robes and slippers that were for our size ( as opposed to one size fits all) and the news specifically from the country you come from outside your door in the morning.

CONS
- The concierge wasn't available several times when we had questions, tracked down some help from the front desk though.
- didn't have accurate information on table mountain and if it was open. The concierge told us it was closed a few times only to find out it was open when we checked on our own.

Other than these minor issues we loved our stay at the One and Only!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bpandi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, April 11, 2013
How wonderful that you decided to enjoy part of your honeymoon with us. We love spoiling our guests when they have such a momentous occasion to celebrate and we are delighted that our personalized service created a memorable experience for you.
We apologize that our Concierge team was not as available to you as they needed to be and thank you for giving us your constructive feedback. Management has addressed your comments and this will aid us in serving you even better on your next visit.

Warm regards,
Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed April 5, 2013 via mobile

The rooms are very big and spacious. It is clean and comfortable. They have great service.The restaurant is very good and the bar. When I look out the window I saw Table Mountain the view was beautiful

Stayed August 2012
Helpful?
Thank Matthew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, April 11, 2013
Thank you for your review! We appreciate that you took the time to write about your unique experience.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed April 3, 2013

I spend four nights in February here and it was an incredible stay. One of the best hotels I have ever been visited. The rooms are beautiful and large and each has its own balcony which is nice for privacy. The pool is beautiful and the whole place is landscaped perfectly. The Reubens restaurant served fantastic food. The highlight has to be the service though; the staff were numerous, attentive and friendly and were willing to go the extra mile to make the stay perfect. Location wise it is great, a short walk from the V&A waterfront and right next to a hop on hop off bus stop which is a great way to see the city. The breakfast was easily the best I have ever had, a huge selection of fresh and tasty food.
The only thing that let it down was the spa as it was overpriced and both me and my mum had problems with the service around our treatments.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, April 7, 2013
The One&Only team in Cape Town looks foward to your next visit and thank you for posting your review!

Regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York, United States
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed April 3, 2013

This hotel was absolutely amazing. The staff was great! The food at Nobu and Rubens was amazing. It was within walking distance to most attractions in Capetown. If you are going to stay in Capetown I would definitely stay here.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, April 7, 2013
Our culinary team is thrilled that their mouthwatering fare in both of our dynamic and unique restaurants blew you away. Thank you for a great review and we are looking forward to be of service to you again!

Regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
315 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 bubbles Reviewed April 2, 2013

We spent four nights in February at the One and Only Cape Town with a large group of friends - location, location, location!
The hotel is very nice and the concierge was excellent - we asked him to help us purchase two SA Springbok Rugby balls and he went out of his way to get them for us!!
We were happily surprised to find that the hotel has a Nobu Restaurant.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, April 3, 2013
We hope that you managed to enjoy your favorite restaurant whilst you were visiting us! We are very proud of housing the only Nobu in Africa at our beautiful resort. Thank you for the special mention regarding our Concierge team; they always aim to go above and beyond and they are very pleased that they were able to add to your experience.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about One&Only Cape Town

Property: One&Only Cape Town
Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#14 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Official Description (provided by the hotel):
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 
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Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa

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